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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 support pronto xi

Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » support pronto xi

Pronto Xi Dimensions


PRONTO-Xi is an enterprise resource planning (ERP) solution designed to help companies maintain visibility over the extended enterprise—including field sales and technical staff—and closely manage the entire supply chain. It includes a business intelligence (BI) analytics tool that can help employees analyze data, interpret trends, and make decisions based on the most up-to-date information. PRONTO-Xi includes fully integrated business functionality covering: accounting, sales orders (SOs) and purchase orders (POs), customer relationship management (CRM), warehouse management systems (WMS), electronic data interchange (EDI), retail point-of-sale (POS), facilities management (FM), manufacturing resource planning (MRP), supply chain management (SCM), and other related functions. PRONTO-Xi runs on a variety of hardware platforms and operating systems (OSs), and includes built-in mobile and Internet technology.

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Pronto Xi Dimensions: Small Business Software (SBS) Competitor Analysis Report


 
The Small Business Software (SBS) evaluation model addresses the management software needs of small businesses. It allows them to research selected solutions and the vendors that develop and support such software, simplify business requirements gathering, formulate a general picture of the market, and, subsequently, make a justifiable decision based on the model information. SBS includes functionality for General Ledger, Accounts Payable (A/P) and Accounts Receivable (A/R), Payroll, Job and Project Costing, Multinational Accounting, Light Manufacturing, Inventory Management, Technology, and many others.

support pronto xi  vendors that develop and support such software, simplify business requirements gathering, formulate a general picture of the market, and, subsequently, make a justifiable decision based on the model information. SBS includes functionality for General Ledger, Accounts Payable (A/P) and Accounts Receivable (A/R), Payroll, Job and Project Costing, Multinational Accounting, Light Manufacturing, Inventory Management, Technology, and many others. Read More

Pronto Xi Dimensions: Point of Sale (POS) Systems Competitor Analysis Report


A point-of-sale (POS) system helps retailers automate transactions. POS solutions are used in retail stores where sales associates must enter sales, refunds, layaways, transfers, etc. POS systems typically consist of some form of electronic cash register and may include credit or debit card processing. Such systems are generally used wherever goods or services are exchanged for monetary value, including the hotel and restaurant industry and in retail environments.

support pronto xi  research on vendors that support inventory management, register management, price management, transaction management, and other capabilities. Read More

Pronto Xi Dimensions: Supply Chain Management (SCM) Competitor Analysis Report


Criteria in this knowledge base pertain to managing supplier, manufacturer, wholesaler, retailer, and customer business processes. Addressing demand management, warehouse management, international trade logistics, transportation execution, and many other issues for a complete solution, this knowledge base will support your evaluation of an SCM suite.

support pronto xi  this knowledge base will support your evaluation of an SCM suite. Read More

Pronto Xi-The ERP from “Down Under” Becomes TEC Certified


Introduction to Pronto Software I’m pleased to say that the certification for the PRONTO-Xi enterprise resource planning (ERP) system has been completed by TEC’s analyst team. Here I’d like to share my impression and some conclusions regarding this system with you. This past week we had the pleasure of receiving Pronto as guests at TEC’s offices. Both Terry Leister, VP North America

support pronto xi  used TEC’s eBestMatch™ decision support system (DSS), which can be used by anyone looking to do a similar exercise for any enterprise software selection project. Among the functionality of the Pronto Xi ERP system, I would like to highlight the following: I personally liked the user interface logic that the system is based on, where the user has a variety of information readily available on the screen—in real time. In combination with online queries, screens, reports, and drill-down and screen Read More

More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

support pronto xi  Infrastructure Support for CyberCarriers More Infrastructure Support for CyberCarriers A. Turner - June 27, 2000 Event Summary On May 31, 2000, Lucent Technologies'' NetworkCare Professional Services and IBM Global Services announced an alliance to help an emerging group of service providers, called CyberCarriers, deliver next-generation network-based services to enterprises and consumers. The alliance, combines IBM''s expertise in integrated technology solutions, especially data center planning, Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

support pronto xi  included a reliance on support and maintenance (S&M) contracts, which is where most vendors could be assured of meeting, if not surpassing, their margins. The sizable profit made from S&M contracts (with customers paying more over time) has been one of the software industry''s best kept secrets. Furthermore, user enterprises have not had the option of turning—that is, not until recently. To learn more, please see part one of this series Will User Enterprises Ever Get onto an Easy (Support and Read More

Veeam and the End of Windows Server 2003 Support


Preserving applications, data, and services while migrating operating systems can be a challenge. This document from Veeam Software looks at potential challenges and opportunities of migrating from Windows Server 2003, and Veeam’s options for this process.

support pronto xi  of Windows Server 2003 Support Preserving applications, data, and services while migrating operating systems can be a challenge. This document from Veeam Software looks at potential challenges and opportunities of migrating from Windows Server 2003, and Veeam’s options for this process. Read More

The Complex Handling of Complexity in Decision Support Systems


Warren Weaver, an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and

support pronto xi  of Complexity in Decision Support Systems Warren Weaver , an American mathematician known for his work on machine translation and his support for science in the United States, defined the complexity of a system as “the degree of difficulty in predicting the properties of the system if the properties of the system’s parts are given.” Weaver addressed and handled complexity by dividing it in two general types: disorganized and organized. In disorganized complexity, a system has a very large number of Read More

"Out of Touch" ERP Vendors Means Third-party Support Is Here to Stay


In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support @ maintenance (S@M) alternatives for users of enterprise applications. Companies in the market for enterprise software S@M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now

support pronto xi  ERP Vendors Means Third-party Support Is Here to Stay In the mid-2000s there was a beginning of public discussions and a surge in market awareness about support & maintenance (S&M) alternatives for users of enterprise applications. Companies in the market for enterprise software S&M services, like nearly every other market in the world, has responded to monopolistic-like pricing and profit margins by seeking choice. Enterprise software licensees now have a choice of annual support providers. Just like Read More

Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street?


Vendors' traditional pricing strategies aren't going to work much longer. Sooner or later, prices will be determined by what the market is ready to bear rather than be based on what vendors think is a profitable way to deliver solutions.

support pronto xi  software licensing and software support and maintenance arrangements. In addition, pricing potholes exist even within the more recent and creative initiatives (that is, value-based pricing, pay as you go, on demand, software as a service [SaaS], etc.) that, at the end of the day, might carry unforeseen costs and become more expensive over time. Such pricing mechanisms typically work well for smaller and simpler applications, but have thus far largely failed with the more complex Read More

‘Tis that time of the year when customer and technical support people go crazy…


This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and requests. Christmas is the time of year when business software proves what it can really do because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and

support pronto xi  when customer and technical support people go crazy… This happens either because customers did not want to pay for upgrades or customizations all year long, or vendors simply ignored their clients’ needs and requests. Christmas is the time of year when business software proves what it can really do because it’s used very close to its full potential , when sales and purchases are at a very high level. Unfortunately, customer and technical support people are caught between the vendor and its Read More

Cutting IT and Application Support Costs


With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company goals will be needed. But the reward is clear—a highly effective workforce that makes fewer costly mistakes, and has a vastly reduced reliance on your Help Desk.

support pronto xi  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More

Lose the Starry Eyes, Analyze: Reviewing the Ideal Candidate for a Pronto Solution


This is an examination of Pronto Software's ERP solution. By looking at how areas where the Pronto product fulfills a large portion of selection criteria, companies can determine if it is worthwhile to pursue a relationship with Pronto. We ask the question, all things being equal, which modules contribute the most to the product's functionality.

support pronto xi  be its lack of support for application tools. Charted in figure eight, the application tools criteria reveals that Pronto supports only application management tools . Because it is possible to get support for application development tools through a third-party, that criterion still contributes some functionality. On the other hand, the vendor does not support any of the criteria included in the other two groups (process modeling and updating, and business model generation). Figure 7. In charting the Read More

SAP Extends Maximum Attention to More of its Services and Support Customers


SAP is known for its enterprise software solutions, but the company's focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP's RDS, BTS, and SAP Custom Development.

support pronto xi  of its Services and Support Customers SAP is known for its enterprise software solutions, but the company''s focus on professional services as of late is allowing SAP to offer more of what customers need from a single source. TEC Principal Analyst P.J. Jakovljevic details SAP Services'' broad range of offerings and levels of services, including the latest developments with SAP MaxAttention, SAP''s RDS, BTS, and SAP Custom Development. Read More