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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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Mobile BI Market Survey
Take our mobile BI survey. The business intelligence (BI) space is finally seeing mainstream adoption of mobile capabilities, and increasing numbers of software

survey customers  BI Market Survey Take our mobile BI survey.  The business intelligence (BI) space is finally seeing mainstream adoption of mobile capabilities, and increasing numbers of software providers are developing mobile BI capabilities to meet the demands of their customers. This evolution is shifting the way people consume and use data. TEC is currently preparing a report that captures the landscape of mobile BI. Mobile BI applications enable anytime, anywhere access to data for analysis, improving the

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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Alight, LLC


Rated #1 in customer satisfaction in the 2010 BPM Partners Pulse Survey amongst all 25 BPM Vendors, Alight now has over 300 customers across many business segments. Alight Planning takes the budgeting and planning process beyond spreadsheets with a multi-user system designed for executives, financial staff, and line managers who collaborate in developing financial plans and reviewing financial and operating results.

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Mid-market CFO Benchmark Survey: The Changing Face of Sales and Use Tax Compliance


When it comes to transaction tax management, midsized companies haven’t much choice. They can either stay the course—increasingly complex and risky—or they can change direction and embrace outsourcing as a way to achieve compliance. Per this survey, only 14 percent are satisfied with their present course. As a viable outsource offering for mid-market tax compliance now exists, such a shift seems inevitable. Learn more.

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Boston Analyst Roadshow SYSPRO Update: New SCM Tracking Solution, and Surprising Results of Customer Survey


TEC's Aleksey Osintsev reports on SYSPRO’s new supply chain management solution and what the results of a recent SYSPRO survey show about the effectiveness of big data messaging, as well as new field service vendor Elysian Field Software, in this post about the recent JRocket Marketing analyst event in Boston.

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TEC 2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software


This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these characteristics: collaborative capabilities, cloud deployment, analytics, adaptive solutions, and in-memory computing.

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Zero Contact Resolution: How to Keep Customers and Build Great Brands


For years, contact centers have used first contact resolution (FCR) rates to measure their performance. While FCR rates remain a useful metric for assessing how well contact centers handle incoming requests from customers, they do not provide an accurate view of how well your company is treating your customers. In fact, they may even be misleading.

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Sage Mobile Device Survey Shows Interesting Findings


Sage recently announced the results of its second annual mobile device survey, which polled 1,090 small- and medium-sized businesses (SMBs) in the U.S. The results include findings about the adoption of mobile devices in the business world and what positive effects mobile device usage is providing for SMBs today.

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When Customers Call, and They Will, Will Your IVR Be Ready?


Reports have indicated that more and more customers are using online and other self-service tools to resolve issues. That said, analysts are not predicting that call volumes will be dropping significantly. This means that interactive voice response (IVR) technology can still be crucial to a company’s customer experience.

This report from Frost & Sullivan looks at what customers dislike about and require from IVR systems. It presents the case that some customers reject calling as a method for problem resolution not simply because of preference for other options, but because of problems within the current IVR technology or IVR set-up that a business has implemented. Also examined is IVR solution implementation in specific industries, including fields like health care, utilities, financial services, and retail.

Download the report to learn more about how IVR is a key component of a multi- and omni-channel customer experience strategy, and how understanding today's caller will help direct your IVR strategy and put you on the path to greater customer loyalty.

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Transitioning Enterprise Customers to the Cloud with Pulse Secure


For service providers and the enterprises that use them, cloud-based deployments mean issues of integration, accessibility, usability, and security. Software-as-a-service (SaaS) providers must consider these factors when working towards fulfilling the needs of their customers. This overview of Pulse Secure—a provider of access and mobile security solutions—outlines the considerations for and benefits of transitioning customers and information to a cloud environment.

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Do Your Customers Really Trust You? Well, That Depends …


Crises such as the one we’re currently going through seriously damage the trust bestowed by individuals upon corporations. This is more likely to result in the development of new corporate techniques to change these perceptions, which will most probably translate into new pressures from individuals, pressure groups, societies, or governments. Most likely, companies will be requested to

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New Contours for Bank Branches as Customers Get Digitally Savvy


The emerging class of digitally savvy bank customers, including small and midsized businesses, increasingly wants to use bank branches for sophisticated financial advice, support, and products--as opposed to conventional transactions such as cashing pay checks. This white paper, produced jointly by Knowledge@Wharton and Wipro Technologies, captures the emerging business models for bank branches. It is based on comprehensive, globally conducted customer surveys, as well as interviews with Wharton faculty and Wipro executives.

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