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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 survey questionnaire


On-time Product Delivery and Customer Satisfaction
Fusion UV is the world s leading producer of ultraviolet curing equipment. Its outmoded legacy system couldn t handle the company s complex manufacturing system

survey questionnaire  Study | Customer Satisfaction Survey | Customer Satisfaction Tips | Customer Satisfaction Training | Customer Satisfaction Value | Customer Service Satisfaction | Auto Customer Satisfaction | Better Customer Satisfaction | Building Customer Satisfaction | Business Customer Satisfaction | Complete Customer Satisfaction | Computer Customer Satisfaction | Concept Customer Satisfaction | Consumer Customer Satisfaction | Creating Customer Satisfaction | Customer Employee Satisfaction | Define Customer Satisfac

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Nine Questions to Ask 360-system Vendors


Many organizations are searching for automated solutions to support their 360 initiatives. Fortunately, selecting vendors is a lot like making a new hire. You start by interviewing the most likely candidates from a pool of prospects. You drop the least promising to create a shortlist. Finally—by asking the right questions—you pick the best choice for your organization.

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Automating Your Call Center Feedback


Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with "that company." Are your customers saying this about your local contact center? If so, do you know why? Learn why you should update your customer feedback systems.

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Since its founding in 1999, Emptoris has evolved into a world leader in strategic supply, category spend, and enterprise contract management solutions, and was recently acquired by IBM. TEC principal analyst P.J. Jakovljevic takes a close-up look at the functionality—and at telecom expense management (TEM) in particular—that makes Emptoris solutions a success among Forbes Global 2000 companies.

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Seeking Vendors, the Early Part of Selection


How do you figure out, from within a large range of software vendors, which vendors to start evaluating? I'm curious to see some feedback on what most people use to start researching and narrowing down their list of software vendors before going into an RFI process. A few years ago we were thinking about this issue and came up with the idea of a preselection questionnaire that could narrow down

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Process Manufacturers: Are You Running the Wrong Type of ERP Software? [SURVEY]


Take the survey now! Or read on to find out why we're talking about this.* In his article Process Manufacturing Software: A Primer, TEC author Joe Strub explains the difference between process and discrete manufacturing with an example: Once you make a can of soda, you cannot return it back to its basic components such as carbonated water, citric acid, potassium benzoate, aspartame

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Satisfied with Your Supply Chain Management? Tell Us in this Brief Survey!


As I’m in the process of developing the 2012 Supply Chain Management (SCM) Buyer’s Guide, which will be discussing the challenges that businesses face with managing their supply chains and the role of software in mitigating those challenges, I thought it would be worthwhile to conduct a short survey and see how companies today are faring with some important SCM issues. This survey will shed light

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Signature-Dependent Processes & the Use of Digital Signatures in the Legal Market


In May 2014, CoSign by ARX teamed up with ALM to conduct a survey targeted at corporate legal departments, law, firms, and government agencies to understand how signature-dependent processes and digital signatures play a role in their day-to-day operations. The results of the survey are given in this white paper, and give an insight into the usage, efficiency, and benefits of switching to a digital signature solution, as well as concerns about digital signatures.

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