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ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to
countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.
Discrete Enterprise Resource Planning (Discrete ERP) RFI / RFP Template
Financials, Human Resources, Manufacturing Management, Inventory Management, Purchasing Management, Quality Management, Sales Management, Product Technology
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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Antigua and Barbuda
British Indian Ocean Territory
Central African Republic
Cocos (Keeling) Islands
Congo (Dem. Republic)
Falkland Islands (Malvinas)
French Southern Territories
Guernsey and Alderney
Heard and McDonald Islands
Island of Man
Korea (Democratic Republic of)
Korea (Republic of)
Libyan Arab Jamahiriya
Northern Mariana Islands
Saint Kitts and Nevis
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
South Georgia and South Sandwich Islands
Svalbard and Jan Mayen Islands
Syrian Arab Republic
Trinidad and Tobago
Turks and Caicos Islands
U.S. Minor Outlying Islands
United Arab Emirates
United States (USA)
Vatican (Holy See)
Virgin Islands (British)
Virgin Islands (U.S.)
Wallis and Futuna Islands
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Documents related to
Process Manufacturers: Are You Running the Wrong Type of ERP Software? [SURVEY]
Take the survey now! Or read on to find out why we're talking about this.*In his article Process Manufacturing Software: A Primer, TEC author Joe Strub
is conducting a research survey to assess ERP user satisfaction among process manufacturers, and we'd like to hear from you. What’s your story? Have you ever needed to work around your ERP system because it was the wrong type of software? Let us know! To thank you, we'll provide you with a special access key for a free one-week trial of TEC Advisor . TEC Advisor is our online software evaluation and selection application. It contains detailed information about enterprise software
Achieving Operational Excellence in the Americas - Survey Report
Read the surprising results as they reveal:their overall strategies for driving growth their biggest obstacles to organic growth what their market...
in the Americas - Survey Report Find out what your peers and competitors are doing to generate growth inside their organizations. The Economist Intelligence Unit recently conducted a global survey with executives at 946 companies around the world. Read the surprising results as they reveal: their overall strategies for driving growth their biggest obstacles to organic growth what their marketing , sales , IT , and finance departments are doing to support future growth the technologies they plan to invest
Rated #1 in customer satisfaction in the 2010 BPM Partners Pulse Survey amongst all 25 BPM Vendors, Alight now has over 300 customers across many business
2010 BPM Partners Pulse Survey amongst all 25 BPM Vendors, Alight now has over 300 customers across many business segments. Alight Planning takes the budgeting and planning process beyond spreadsheets with a multi-user system designed for executives, financial staff, and line managers who collaborate in developing financial plans and reviewing financial and operating results.
How to Measure Customer Satisfaction
Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating
a questionnaire—the customer satisfaction survey (CSS). This method, however, suffers from the drawback of customers likely being emotionally influenced while filling out these questionnaires. Naomi Karten, an expert on the subject of customer satisfaction ( www.nkarten.com ), states in her seminar Tales of Whoa and the Psychology of Customer Satisfaction : People tend to rate service higher when delivered by people they like than by people they don't like. Karten also goes on to describe what one
TEC 2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software
This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software
2012 SCM Market Survey Report: What Organizations Want in Supply Chain Management Software This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these
Survey of SMB Manufacturers: Results Show ERP Contributes to Success
Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses
results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses and use of their enterprise resource planning (ERP) system. Check out Sage's infographic . In sum, SMB manufacturers have added jobs, are more optimistic than not about the economy, and believe that their ERP system has helped serve their customers’ needs while contributing to the success of their own businesses. All indications are that the SMB manufacturing segment is growing: 73
Survey Shows TEC Clients Have More Successful IT Implementations
Click here to download your free pdf copy of TEC best practices for software selection.
services. In a recent survey of businesses that dealt with TEC and compared their experiences with other IT projects that they did alone, 90 percent of businesses said they would recommend TEC's services—without hesitation. As a leading provider of software evaluation and selection services, we offer a proven methodology with both self- and full-service programs to help your organization minimize the risk of making the wrong software selection; reduce unexpected complexities; shorten the duration of
Sales and Operations Planning: the Key to Demand Satisfaction
There is a better way, and you can learn about it in the white paper sales and operations planning: the key to continuous demand satisfaction.
and Operations Planning: the Key to Demand Satisfaction Does your company suffer from any of these supply chain and demand problems? Stock-outs Excess inventory Late or unsuccessful product launches Introduction of new products that cannibalize your existing market(s) Loss of market share to competitors who were better able to forecast market demand Chances are, your sales and operations planning (S&OP) is to blame. And chances are, your company is using a static and insular S&OP process, one based mo
Survey: Is ERP Meeting the Needs of Higher Education?
Technology Evaluation Centers (TEC) is conducting a research study on the changing needs of higher education institutions. To better understand the enterprise
have developed a short survey . If you work in higher education, you are encouraged to participate— the survey takes only 2-3 minutes to complete . Please share the link to this survey. All responses will be treated anonymously. To thank you for your time, TEC is offering one-week free access to its software evaluation models and vendor data to participants who complete the survey, as well as access to a report of the results of this study. Take the survey now .
Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions
appraisal, 360-degree feedback and survey software solutions, consulting and hosting services. Halogen eAppraisal is web-based employee performance appraisal software that automates the time-consuming employee appraisal process. Halogen e360 simplifies the administration of formal feedback procedures with straightforward ease-of-use and sophisticated reporting. Halogen eSurveyor is the market-leading e- survey solution that makes online surveys simple, fast and cost- effective. In today''s increasingly
TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software
This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS
2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers'
This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on
Self-Service This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how
Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction
A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the right time. It has a direct impact
Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer satisfaction. But though scheduling is an integral part of a workforce management strategy many companies don’t have a formalized scheduling process
Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction
Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships
and Improving Employee Competencies to Increase Performance and Customer Satisfaction Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read
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