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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 survey satisfaction


ERP User Satisfaction Survey: Summary
In 2011, 1,923 participants from 17 countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to

survey satisfaction  countries responded to a survey on enterprise resource planning (ERP) user satsifaction. Download this summary report to learn their motivations for implementing a new ERP system, the objectives they were pursuing, the main problems they experienced during implementation, and an overall ERP satisfaction barometer.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM)

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system. 

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Process Manufacturers: Are You Running the Wrong Type of ERP Software? [SURVEY]


Take the survey now! Or read on to find out why we're talking about this.* In his article Process Manufacturing Software: A Primer, TEC author Joe Strub explains the difference between process and discrete manufacturing with an example: Once you make a can of soda, you cannot return it back to its basic components such as carbonated water, citric acid, potassium benzoate, aspartame

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Alight, LLC


Rated #1 in customer satisfaction in the 2010 BPM Partners Pulse Survey amongst all 25 BPM Vendors, Alight now has over 300 customers across many business segments. Alight Planning takes the budgeting and planning process beyond spreadsheets with a multi-user system designed for executives, financial staff, and line managers who collaborate in developing financial plans and reviewing financial and operating results.

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How to Measure Customer Satisfaction


Organizations often rely on surveys and questionnaires to determine customer satisfaction ratings, but such methods merely offer a perceived customer rating. Obtaining a realistic measure of customer satisfaction involves computing a metric based on a composite customer satisfaction rating system.

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This report is based on aggregate data collected from more than 600 SCM software comparisons performed using Technology Evaluation Centers’ TEC Advisor software selection application. Although the characteristics that SCM customers are looking for vary according to the specific SCM software segment being evaluated, TEC data show that at the supply chain suite level organizations are mainly seeking these characteristics: collaborative capabilities, cloud deployment, analytics, adaptive solutions, and in-memory computing.

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Survey of SMB Manufacturers: Results Show ERP Contributes to Success


Sage North America today announced the results of a snapshot survey of small to medium business (SMB) manufacturers on the general health of their businesses and use of their enterprise resource planning (ERP) system. Check out Sage's infographic. In sum, SMB manufacturers have added jobs, are more optimistic than not about the economy, and believe that their ERP system has helped serve

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Survey Shows TEC Clients Have More Successful IT Implementations


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Sales and Operations Planning: the Key to Demand Satisfaction


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Survey: Is ERP Meeting the Needs of Higher Education?


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Halogen Software


Established in 1989 and headquartered in Ottawa, Canada, Halogen Software provides web-based appraisal, 360-degree feedback and survey software solutions, consulting and hosting services. Halogen eAppraisal is web-based employee performance appraisal software that automates the time-consuming employee appraisal process. Halogen e360 simplifies the administration of formal feedback procedures with straightforward ease-of-use and sophisticated reporting. Halogen eSurveyor is the market-leading e- survey solution that makes online surveys simple, fast and cost- effective. In today''s increasingly competitive market, companies look to HR professionals to attract, retain, and motivate their top employees. Halogen Software provides web-based software solutions to dramatically improve HR and line manager productivity.

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TEC 2013 EAM/CMMS Market Survey Report: What Organizations Want in Enterprise Asset Management and Computerized Maintenance Management System Software


This report gives an overview of current considerations for organizations seeking to purchase an EAM/CMMS solution. Based on data collected from EAM/CMMS software comparisons performed using Technology Evaluation Centers’ (TEC’s) TEC Advisor software selection application during 2012, the report details what TEC data reveals about your peers' requirements for EAM/CMMS solutions, including functionalities, delivery models and access, customization and integration, server and database platforms, and budgeting.

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Web Self-Service


This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the "big picture" of customer relationship management (CRM).

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Workforce Scheduling: Managerial Strategies for Driving Down Costs While Escalating Customer Satisfaction


A workforce scheduling process helps a company allocate the right people, with the right skills, in the right place, at the right time. It has a direct impact on a company’s ability to increase workforce capacity and productivity, and improve customer satisfaction. But though scheduling is an integral part of a workforce management strategy many companies don’t have a formalized scheduling process in place. Find out more.

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Measuring and Improving Employee Competencies to Increase Performance and Customer Satisfaction


Ariba, a company that delivers sourcing, procurement, and commodity expertise to help organizations optimize their spending processes and supplier relationships, needed to identify workforce strengths and weaknesses and build specialized e-learning for new hires, etc. It turned to SumTotal Learning Management to assess talent and deliver highly targeted blended learning to increase employee competencies. Read the case study.

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