SAN JOSE, Calif.--(BUSINESS WIRE)--Dec. 20, 1999-- Cisco Systems, Inc. today announced that its recently released Cisco eMail Manager, an enterprise- and service provider-class solution for managing high volumes of customer inquiries submitted to company mailboxes or to a Web site, has been chosen by brand name companies for inbound e-mail response management.
customizable business rules. The system ships with automated response templates for receipt acknowledgment and/or intuitive replies. The eMail manager ships as a component of the Cisco Interaction Suite, which also includes a Collaboration Server, a Media Blender and Media Manager. The suite carries a price tag starting at $1,500 (USD) per seat. Cisco has already secured such clients as SmarterKids.com, Bell Atlantic and Lands End among others. We expect to see this product have a large impact on