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11 Criteria for Selecting the Best ERP System Replacement
An enterprise resource planning (ERP) system is your information backbone, reaching into all areas of your business and value chain. That’s why replacing it can

system for help desk  one and tier two system for discrete manufacturing and light distribution, as well as homegrown systems. From systems for the largest fortune 500 companies, to systems for mid-sized and the small manufacturers, look for the vendor that has replaced them all, for businesses with both single and multiple packages. If your current system is no longer accommodating your business requirements or if you are growing beyond the abilities of small business accounting packages, spreadsheets or database Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » system for help desk


PowerTrieve, A LEAP For CRM?
Although CRM applications, Portals, and Contact Centers are contributing to the improvement of customer relationships and the effectiveness of employees; in

system for help desk  request transformed by the system to a database Query. The user speaks in familiar conversational phrases like: I need inventory stock status information I would like to see summary sales of item B for the last 2 months Show only items sold in the first quarter of last year The only limitation is the need to ask a logical business question in a conversational manner. PowerTrieve is a powerful tool that will make the life of many executives easier. There are many possible applications of this Read More...
Cloud Angel: Analyst Perspective on SaaS ERP for Service-based Organizations
Service-oriented organizations often find it difficult to balance infrastructure costs with software systems that enable frequent modifications. TEC examines

system for help desk  infrastructure costs with software systems that enable frequent modifications. TEC examines UNIT4’s Vita Cloud Angel approach to this challenge—and lets you know whether it’s a viable option for you. Get the TEC analyst perspective in this special report on Vita Cloud Angel. Read More...
Hacking Your PBX: 15 Ways to Make the Most of a Modern Phone System
The days of telephone switchboard operators are long gone. In today@s electronic age, through private branch exchange (PBX) technology, operators have been

system for help desk  on a standard PBX system or reading text on a SMS (short message service) system. For instance, you could videoconference or give an extensive presentation in real time. To exchange full video calls to and from every user, you will need to provide video phones or perhaps webcams to each user, but initially, for example, conference rooms can be video-call-enabled. Virtualize Your Phone Many IP PBXes now support 'hoteling' ' essentially the practice of treating every single phone, or even communications Read More...
How to Select an ERP System When You’re Dead
When Nietzsche declared in 1882 that “God is dead,” I’ll bet he had no idea that ERP system vendors were already queuing up to fill the gap.He just wasn’t

system for help desk  no idea that ERP system vendors were already queuing up to fill the gap. He just wasn’t the practical, forward-thinking kind, that was his problem (Nietzsche, I mean, not God). Now, in heaven, they take the long view. So when they started casting around for a replacement to their legacy system, they took the time to conduct a thorough software evaluation process. Which meant, of course, defining their objectives first. I imagine the boardroom conversation went something like this: “Lessee, now, Read More...
SAP ERP for SME: Not Just for the SME
This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses

system for help desk  ERP for SME: Not Just for the SME This Aberdeen Axis Analyst Insight presents vendor-specific highlights from the ERP in Manufacturing Aberdeen Axis published in June 2009 and focuses specifically on SAP small to medium size enterprise (SME) offerings. With its dominant market share, it was not surprising to find SAP to be “market-ready,” but it is a bit surprising to see where SME products are landing. Find out why in this Aberdeen AXIS Analyst Insight. Read More...
For Chemical Manufacturers that Don’t Want to Compromise: Process Industries for Microsoft Dynamics AX
There are a host of ERP available to chemical manufacturers—the challenge is selecting the right one that offers a baseline product with industry-specific

system for help desk  Chemical Manufacturers that Don’t Want to Compromise: Process Industries for Microsoft Dynamics AX There are a host of ERP available to chemical manufacturers—the challenge is selecting the right one that offers a baseline product with industry-specific functionality. But many ERP applications are not industry-specific and require major modifications, or, one must select from an industry template that may or may not fit specific needs. Today’s chemical manufacturing companies no longer have to Read More...
Ramco Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report
Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP

system for help desk  Enterprise Process Manufacturing for ERP for Process Manufacturing Certification Report Ramco Enterprise Process Manufacturing is TEC Certified for online evaluation enterprise resource planning (ERP) for process manufacturing solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, and Read More...
Dynacom ERP (v. 11.3) for ERP for SMB Certification Report
Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP

system for help desk  ERP (v. 11.3) for ERP for SMB Certification Report Dynacom Enterprise is now TEC Certified for online evaluation of enterprise resource planning (ERP) for small to medium business (SMB) solutions in the ERP Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst Read More...
Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

system for help desk  Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device downtime by automating service alerts and meter reading, and providing proactive toner replenishment. Users benefit from improved device uptime, and manufacturers and their service partners can build proactive service relationships Read More...
Hyperion System 9
Hyperion System 9 is a flexible business performance management (BPM) system integrating a modular suite of financial management applications with the most

system for help desk  changing market conditions. Hyperion System 9 Data Management Services is a family of products for managing financial and operational data, metadata, master data, and financial data quality associated with BPM deployments. It is the enabling data infrastructure layer that allows organizations to align data governance and BPM strategies and manage all forms of BPM information. Hyperion System 9 Data Management Services empowers business users to take part in managing their information, while enabling IT Read More...
Tenrox Project Workforce Management for PPM for PSA Certification Report
Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA

system for help desk  Project Workforce Management for PPM for PSA Certification Report Tenrox Project Workforce Management is TEC Certified for online evaluation of project portfolio management for professional services automation (PPM for PSA) solutions in the Project Portfolio Management (PPM) Evaluation Center. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, comp Read More...
Double Trouble for Cap Gemini: Integrator's Problems Suggest A Different Approach to Contracting for Technology Services
IT systems company Cap Gemini has been dropped from some large contracts and is being sued for allegedly refusing to perform on another.

system for help desk  the project The new system doesn't work -- it never did what Cap Gemini said it would. Cap Gemini America is a $623 million company and points to its strong track record for delivering quality services, with a satisfaction rating of 4.63 out of 5.0 from 2,035 engagements so far this year and an on-time delivery rating of 98%. The larger ($4.4 billion) European parent company was chosen European Company of the Year by the European Business Press Federation. Market Impact Cap Gemini is the largest IT Read More...
Trend Micro Anti-Virus Server for Microsoft Exchange ~ A Secure Choice For Enterprise Wide Anti Virus Protection.
Some of the more widely known viruses, such as the

system for help desk  Micro Anti-Virus Server for Microsoft Exchange ~ A Secure Choice For Enterprise Wide Anti Virus Protection. Event Summary LAS VEGAS--(BUSINESS WIRE)--Nov. 15, 1999-- Trend Micro, Inc. (Nasdaq: TMIC - news ), a leading provider of centrally managed Internet virus protection and content filtering products and services, today announced that its award-winning ScanMail for Microsoft Exchange anti virus software product has achieved Anti-Virus Checkmark Level 1. In rigorous tests just completed, ScanMail Read More...

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