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Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards.Templates and Other Package to Use In Your Complex System in relation to Account Management, Service Metrics, and Customer Dashboards. A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach, you need a framework for understanding how a services company and its customer engagement should be measured. Learn about the various ways to support strategic account management at each stage of your company’s evolution, which metrics are most relevant, and more.

T ACCOUNT: the respective characteristics relating to account management and reporting across the various stages. Generally speaking, as organizations move from customer support to the growth stage their account management reporting tends to: Include customer profitability & productivity metrics in addition to classic internal measures Have more cross-functional account ownership and input Leverage and aggregate data that is housed in multiple departments and sources Provide more sharing and easier access to data
7/2/2008 10:52:00 AM

Don t Sweat Assets—Liberate Them!
Most organisations are sitting on IT equipment that is not supporting the business optimally, yet the received wisdom is to sweat the assets to gain as much perceived lifetime value from them as possible. However, IT assets have inherent value which can change significantly through each asset’s lifecycle—whether this is through its hard resale value or just through its scrap value. By applying a full IT lifecycle management (ITLM) approach to the complete IT platform, a business-optimised platform can be created—one where business value overrides the embedded concept of sweating assets.

T ACCOUNT: Don t Sweat Assets—Liberate Them! Don t Sweat Assets—Liberate Them! Source: Quocirca Ltd Document Type: White Paper Description: Most organisations are sitting on IT equipment that is not supporting the business optimally, yet the received wisdom is to sweat the assets to gain as much perceived lifetime value from them as possible. However, IT assets have inherent value which can change significantly through each asset’s lifecycle—whether this is through its hard resale value or just through its
5/9/2012 7:15:00 AM

Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build long-term relationships with those customers.

T ACCOUNT: Customer-oriented Banking and Account Origination Customer-oriented Banking and Account Origination Source: SAP Document Type: White Paper Description: A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer demands, they must also boost revenue. That’s why it’s essential to target your most profitable customers with real-time insight that helps you drive revenue, increase profitability, and build
2/13/2007 3:42:00 PM

The Business Case for Account Lockout Management
Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via automated management solutions, businesses enhance security and improve workflow.

T ACCOUNT: The Business Case for Account Lockout Management The Business Case for Account Lockout Management Source: NetWrix Corporation Document Type: White Paper Description: Three strikes—your out; that’s what lockout management does. But employees often forget the many passwords needed to access information. What ensues is a flood of calls to the help desk that, over time, can become a huge administrative burden. Adopting a strong password policy is critical. By implementing a lockout management strategy via
10/10/2007 7:16:00 AM

Are Software Vendors Messing with Your Head? (The Art of Reading White Papers)
If you're researching a software selection project, you need to take full advantage of the white papers available to you. Find out about the top 10 white paper buzzwords used today—and learn how to make solid sense of them.

T ACCOUNT: Are Software Vendors Messing with Your Head? (The Art of Reading White Papers) Are Software Vendors Messing with Your Head? (The Art of Reading White Papers) David Clark - August 24, 2007 Read Comments Imagine that you re at the research stage of the selection process. You re looking to get a handle on the scope of the project ahead of you and an idea of potential solutions and approaches. How are you going to do this? Or maybe you ve already reached the shortlist stage of your software selection project,
8/24/2007

What Screen-scraping Vendors Don t Want You to Know
This white paper focuses on a side of screen-scraping that vendors won't talk about. It details four drawbacks to screen-scraping that you won't discover until it's too late.

T ACCOUNT: What Screen-scraping Vendors Don t Want You to Know What Screen-scraping Vendors Don t Want You to Know Source: MRC Document Type: White Paper Description: This white paper focuses on a side of screen-scraping that vendors won t talk about. It details four drawbacks to screen-scraping that you won t discover until it s too late. What Screen-scraping Vendors Don t Want You to Know style= border-width:0px; />   comments powered by Disqus Related Topics:   Legacy Related Keywords:   modernization,  
8/6/2010 3:53:00 PM

Financial Forecasting & Planning Summit – September 9/10, Boston MA
Financial Forecasting & Planning Summit – September 9/10, Boston MA. Don't miss out on revolutionary trends shaping your industry at the Financial ...

T ACCOUNT: Financial Forecasting & Planning Summit – September 9/10, Boston MA Financial Forecasting & Planning Summit – September 9/10, Boston MA Don t miss out on revolutionary trends shaping your industry at the Financial Forecasting & Planning Summit . At this exciting, one-of-a-kind summit, you ll learn how to positively engage senior leadership around financial forecasts and reviews, use the financial forecast as the vehicle to drive accountability for results, optimize the role of Financial Forecasting &
9/2/2010 3:01:00 PM

At Least Your Boss Can t Read Your Home E-mail, Right? Wrong!
A lower-court judge in St. Paul granted a subpoena to Northwest Airlines allowing them the search the home computers of employees for evidence of allegedly illegal union activities.

T ACCOUNT: At Least Your Boss Can t Read Your Home E-mail, Right? Wrong! At Least Your Boss Can t Read Your Home E-mail, Right? Wrong! D. Geller - March 6, 2000 Read Comments Event Summary Northwest Airlines Corp. NASDAQ NWAC) alleges that its flight attendants union staged a sickout, which is a job action not allowed by the contract or by Federal labor law. Northwest obtained a subpoena to search the home computers of fourteen employees for emails containing the word sickout. Northwest is also searching two
3/6/2000

Software Size Units
The conventional unit of measurement for software size is the point. Unfortunately, the point-based measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments.

T ACCOUNT: point-based measurement system fails to account for many of the complexities of software development. This paper proposes software size units (SSUs) as an alternative to points, defines their component elements, and explains how to use SSUs for more accurate software estimations and easier productivity assessments. Software Size Units style= border-width:0px; />   comments powered by Disqus Related Topics:   Application Development,   Development,   Build Management,   Requirements Management,  
1/12/2009 10:23:00 AM

From Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses
Malware has become part of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for small to medium businesses (SMBs), which may have needs as sophisticated as those of large enterprises, but rarely with the same IT resources. For malware defense software, SMBs thus place a premium on ease of integration and management.

T ACCOUNT: of the business environment that every organization must account for. Defending against malware attacks is particularly difficult for small to medium businesses (SMBs), which may have needs as sophisticated as those of large enterprises, but rarely with the same IT resources. For malware defense software, SMBs thus place a premium on ease of integration and management. From Viruses to Spyware: In the Malware Trenches with Small and Medium-sized Businesses style= border-width:0px; />   comments
10/11/2006 2:48:00 PM

TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center t...

T ACCOUNT: TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software Merchandising Systems Evaluation Center t... /> Merchandising Systems Evaluation Center t... /> TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center
6/27/2007


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