Web Services is a no-brainer as a standard mechanism for providing access to enterprise applications and data; this will allow businesses to create words out of alphabet soup (ERP, SFA, CRM, EAI, EJB, COM, BFD). Nothing about Web Services, however, addresses the front-end complexity of dealing with multiple channels, such as supporting disconnected devices and asynchronous interaction models that are required by wireless and mobile connectivity.
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and asynchronous interaction models that are required by wireless and mobile connectivity. This is Part 2 of a 2-part article on how Software Technology is evolving toward Multi-Channel Interaction Servers. Part 1 discussed the changes in Software Technology that are leading to this. Introducing the Interaction Server Abstraction is the time-honored approach to dealing with software complexity. When things get too squirrelly for the mortal mind to comprehend (5 to 7 things + or - 2, remember?), you can