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Is Your ERP System Provider a Psychopath?
Here’s an often overlooked factor in ERP software selection, and it’s got nothing to do with ERP functions or features: <!--more-->Personality. That’s right, personality. No, I’m not talking about the personality of your presumptive ERP systems (see also: pathetic fallacy). Nor am I talking exclusively about the personality of the ERP vendor sales reps, say, or of the software demo team.

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Good Customer Service Is Simple
Outstanding customer service is a competitive advantage. Most companies salute good customer service as a key objective. But in its simplest form, what is good customer service? Olin Thompson lays down some basic requirements for businesses and explains the role of business processes in supporting good customer service.

t1 internet service provider  customer service,customer expectations,business processes,customer service tips,improve customer service,definition of customer service,customer service skills,business process management,quality customer service,customer service training,customer service expectations,business process modeling,good customer service,excellent customer service,business process design Read More...
Web Content Management (WCM)
Web content management (WCM) systems manage content creation, review, and approval processes for web site content. This may include public Web sites (Internet) or private web sites (intranet or ext...
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Documents related to » t1 internet service provider


eMachines Considering Internet Appliance
eMachines, Inc., is considering a foray into the "appliance" market. This adds to the number of vendors offering products in this new and growing market segment.

t1 internet service provider  eMachines Considering Internet Appliance eMachines Considering Internet Appliance R. Krause - November 24, 1999 Read Comments Event Summary [ZDNet News, 11/18/99] eMachines Inc., the Irvine, Calif., company best known for making cheap PCs, is eyeing appliances. Its top executive hinted that the company is ready to jump into the market for even cheaper, special purpose Internet-enabled devices. eMachines will put one in our roadmap soon, said president Stephen Dukker. I do believe there is a market for Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, and Commence Corporation.

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Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog
Discussing Enterprise Software and Selection

t1 internet service provider  Navigating Between Service Management Scylla & Charybdis – Part 3 » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts Read More...
Big Questions to Ask Before Choosing a VoIP Provider
VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company's business. Though it may seem troublesome to uproot your current provider and make the switch to VoIP, the benefits range from financial savings to customization and everything in between. For any SMB, it may be difficult to choose a VoIP provider. Know the essential questions to ask when considering a VoIP provider.

t1 internet service provider  Big Questions to Ask Before Choosing a VoIP Provider Big Questions to Ask Before Choosing a VoIP Provider Source: GetVoIP.com Document Type: White Paper Description: VoIP providers offer a unique and incorporative service full of features that are sure to enhance your company s business. Though it may seem troublesome to uproot your current provider and make the switch to VoIP, the benefits range from financial savings to customization and everything in between. For any SMB, it may be difficult to choose Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go pricing. But many firms question the long-term value of SaaS, wondering if the rent-versus-own model has a cost crossover point? Discover how some firms have obtained long-term value with SaaS solutions as SaaS has moved into larger, more strategic deployments.

t1 internet service provider  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

t1 internet service provider  Where Has All the Service Gone? Where Has All the Service Gone? Carla Reed - November 2, 2004 Read Comments Introduction (Optional verse to accompany this—with apologies to Where Have All the Flowers Gone? ) Where has all the Service gone? Gone to outsource, everyone ... When will they ever learn? When will they ever learn? Where have all the Customers gone? Gone ballistic, every one!! When will they ever learn? When will they ever learn? Recent presidential debates included predictable topics. More Read More...
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts [evaluate this product]. That blog post also tackled MCA's notably good times during 2007. In the meantime, an informative post on MCA was also published by the Sourcing Innovation blog. A related 2007 milestone at MCA included a significant

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service-public.fr Case Study (français)


t1 internet service provider  AFS@Web,service-public.fr,Antidot Finder Suite,AFS,données,intégration,des listes d'index,moteur de recherche,search engine,Antidot,solutions de navigation,information,indexing,indexation Read More...
How to Convert Service Calls Into Sales
In the white paper how to convert service calls into sales, you'll discover how real-time offer management allows your company to continuously lear...

t1 internet service provider  convert service calls sales,convert,service,calls,sales,service calls sales,convert calls sales,convert service sales,convert service calls. Read More...

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