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Difficult Conversations: Discussing CRM with Your CEO Part Two ...
by Glen S. Petersen
... The discussion needs to start with an understanding that CRM capabilities are designed ...
of this data?" Therefore doing some homework is a good survival tactic. ...
http:/.../Research/ResearchHighlights/CRM/2006/11/research_notes/MI_CR_XGP_11_24_06_1.asp - 23k - 2006-11-24
Summary: A customer relationship management (CRM) system's potential can be lost if the chief executive officer (CEO) doesn't play a continuous role in its implementation especially when it comes to pain management, the operational relevance of CRM, and potential impediments.

Difficult Conversations: Discussing CRM with Your CEO Part Two ...
by Glen S. Petersen
... The discussion needs to start with an understanding that CRM capabilities are designed ...
of this data?" Therefore doing some homework is a good survival tactic. ...
http:/.../Research/ResearchHighlights/CRM/2005/12/research_notes/MI_CR_XGP_12_29_05_1.asp - 25k - 2005-12-29
Summary: A CRM system's potential can be lost if the CEO doesn't play a continuous role in its implementation. By discussing pain management, the operational relevance of CRM, potential impediments, and how to expand business opportunity, one can build a case for the CEO's ongoing involvement.

Difficult Conversations: Discussing CRM with Your CEO Part Two ...
by Glen S. Petersen
... The discussion needs to start with an understanding that CRM capabilities are designed ...
of this data?" Therefore doing some homework is a good survival tactic. ...
http:/.../Research/ResearchHighlights/Crm/2005/02/research_notes/MI_CR_XGP_02_19_05_1.asp - 26k - 2005-02-19
Summary: A CRM system's potential can be lost if the CEO doesn't play a continuous role in its implementation. By discussing pain management, the operational relevance of CRM, potential impediments, and how to expand business opportunity, one can build a case for the CEO's ongoing involvement.

Inflation s Demise: The Impact on Business Informa
by Nelson M. Nones CPIM
... engines, opportunity management (OMS), customer relationship management (CRM) and
collaborative ... This tactic has the salutary effect of reducing overhead cost ...
http:/.../researchhighlights/businessapplications/2000/06/research_notes/mi_ba_nn_06_29_00_1.asp - 34k - 2000-06-29
Summary: Enterprise Resources Planning (ERP) business models and information systems originated in the 1970s and 1980s, an inflationary period. They addressed business priorities that were strongly influenced by inflation. Many manufacturers are now confronting worldwide price stability, or even deflationary pres

SAP - A Humble Giant From The Reality Land? Part 1: Alliances
by P.J. Jakovljevic
... be able to access enterprise portals, customer relationship management (CRM), supply
chain ... eventually buy Commerce One owing to SAP's past tactic of partnering ...
http:/.../ResearchHighlights/BusinessApplications/2001/07/research_notes/EN_BA_PJ_07_30_01_1.asp - 12k - 2001-07-30
Summary: During its international e-business conference, SAPPHIRE, SAP displayed a bullish attitude, contradicting the current market malaise. Expanding outside its traditional ERP stronghold into five attractive technology areas, as well as the realization that no vendor can be all things to all people mig

Harness the Power of Your Virtual Sales Team
by Dave Stein
... Each team member should also understand that every tactic has an objective of ... be
recording your tactical plan somewhere—hopefully in a CRM application—so ...
http:/.../Research/ResearchHighlights/ExecutiveView/2003/03/research_notes/MI_EV_XDS_03_18_03_1.asp - 18k - 2003-03-18
Summary: The bigger and more complex our applications become, the less of it even the most articulate, intelligent salesperson can communicate. Explaining and managing that level of information and complexity to the different constituencies within the prospect's organization requires the assistance of application

Harness the Power of Your Virtual Sales Team
by Dave Stein
... Each team member should also understand that every tactic has an ... plan somewhere—
hopefully in a customer relationship management (CRM) application—so that ...
http:/.../Research/ResearchHighlights/ExecutiveView/2005/07/research_notes/MI_EV_XDS_07_01_05_1.asp - 19k - 2005-07-01
Summary: Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including clear goals and time constraints (showing respect for team




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