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Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

target customer service  criterion by which to target them; an unhappy customer will be unlikely to want to buy from you, no matter how tempting your offer may be. Create Dynamic Customer Profiles Profiles should be based on customer needs, not on your company taxonomy. Make sure you maintain all documentation up to date, and that all parties involved in customer interactions are contributing. Further investments in technology and people may be required to keep everything up to date, as you may find that most of the information Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » target customer service


Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

target customer service  clients to understand their target customers, technology demand and shifting market dynamics. Forecasts Forecasts provide a basis for sound business planning. These market indicators are a distillation of continuing Yankee Group research, interpreted by our analysts and delivered from the pragmatic stance our clients have trusted for decades. Signature Events Yankee Group's signature events provide a real-time opportunity to connect with the technologies, companies and visionaries that are transforming Read More...
Customer Choices for Achieving Growth
Some will say that the Big Few are in for quite a gamble, given that these market leaders are to introduce a product or concept that directly challenges the

target customer service  times. Also, vendors should target the anxious customers of their competitors that are financially struggling or are undergoing troubled acquisition migrations. Also, as many vendors will take their flagship products through a profound architectural change, they have to explain to their customers why it is necessary to spend the time to really grasp what this will mean for them. To be a boutique, niche vendor, vendors must focus on one or a very limited number of verticals or regions, and excel at Read More...
Software as a Service beyond Customer Relationship Management and Sales
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS). Vendors such as WebEx, Webcom

target customer service  basis to meet the target investment levels established through strategic inventory optimization. The traditional approach to this problem has been to establish business rules that prioritize locations or customers and define fair share logic. This is adequate when a sufficient supply exists, but in a more dynamic supply chain with constrained supply resulting in frequent temporary shortage situations, business rules typically lose out to customer commitments. This leads to frequent exception management, Read More...
Insights to Accelerate Services Growth: Account Management, Service Metrics, and Customer Dashboards
A service business should be managed and measured based on the maturity of the business and the specific requirements of its customers. To take this approach

target customer service  actual and variance to target portfolio mix ratios – blend of product, managed, professional, and multi-vendor offerings. The metrics shown in Exhibit 2 are of course not exhaustive, and it should be recognized that organizations may in fact span various phases for different product lines, customers, service offerings, regions, etc. Generally speaking, however, the examples should provide directional guidance and ideas of the type of metrics and factors that are relevant within each stage. It is the Read More...
Sky Field Service Management Certification Report
Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer

target customer service  Field Service Management Certification Report Sky by FieldOne is now TEC Certified for online evaluation of field service management (FSM) solutions in the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) Evaluation Centers. Certification ensures that FieldOne has demonstrated Sky's support for specific real-world business processes chosen by TEC analysts, and that TEC analysts have analytically and comparatively reviewed research questionnaire data about Sky against known Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

target customer service  to Achieve a Great--and Profitable--Customer Experience Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly valuable experiences to your customers, in a sustainable way, the reward will be loyal, engaged advocates who help you grow your business. Read more to better understand how companies can provide a superlative customer experience and still make a profit. Read More...
Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).

target customer service   Read More...
Salesforce.com Unveils Service Cloud SOS Button for Mobile In-app Support
Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button

target customer service  com Unveils Service Cloud SOS Button for Mobile In-app Support Salesforce.com recently launched the Salesforce1 Service Cloud SOS feature that aims to revolutionize customer service and support by putting an SOS button (similar to the Amazon Kindle Mayday button) directly inside any mobile app. With new live interactive video support and on-screen guided assistance, companies will be able to deliver instant and personalized customer service within any mobile app.   Last year, salesforce.com Read More...
The ROI of Software as a Service
Many firms see software as a service (SaaS) as having a cost advantage over on-premise in the short run due to its quick implementation times and pay-as-you-go

target customer service  SAP,roi,saas,software as a service,marketing roi,roi calculator,saas software,asp saas,roi calculation,saas service,calculate roi,roi formula,saas model,saas crm,saas software as a service Read More...
A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

target customer service  costs, risks to revenue targets, and threats to customer loyalty. The only way, according to Vigoroso, to achieve this view is with an end-to-end, fully integrated service process and technology backbone. The SLM Imperative Vigoroso defined SLM as the profit-driven optimization of the system of processes employed by durable goods manufacturers and their service network partners to ensure products perform as promised after the sale. Without an integrated, lifecycle view of service, OEMs incur unnecessary Read More...
Giving Service Companies a Fast Start
But, there are ways you can succeed, and you can find out about them in the sap white paper, giving service companies a fast start.

target customer service  Service Companies a Fast Start If you're in IT services or strategic consulting, you're getting squeezed from all sides . Global competition is driving down margins and profits. Fixed-price contracts are pushing up project and delivery risks. And the economy's in deep recession. You know you have to cut costs and increase operational efficiencies. But will your software allow you to do what you need to? If you're using outdated, non-integrated software systems, the answer could be no. But, there Read More...
Best-in-class Marketers Drive Enhanced Customer Loyalty
The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and

target customer service  in-class Marketers Drive Enhanced Customer Loyalty The path to a complete view of the customer lies not in eliminating data sources but in integrating them and providing access that is easy to navigate and always available. This report explores how top-performing companies are capturing, integrating, managing, measuring, and acting on valuable customer data throughout the entire customer lifecycle, to maximize customer loyalty and achieve best-in-class bottom-line results. Read More...
Voice of the Customer Analytics
Verint Voice of the Customer Analytics solutions provide a solution set to centralize customer feedback across channels, interpret it in the context of

target customer service  critical data for rapid, targeted decision making, by analyzing and combining customer data from both direct (speech analytics, chat, e-mail) and indirect sources (social media) to gain a holistic view of the customer experience—down to the individual customer level. Read More...

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