To conduct collaborative processes, businesses need embedded intelligence, and business intelligence (BI) or analytics applications focused on structured data offer only a part of the total solution. In other words, businesses also need content management for the unstructured data and content, which can contain a majority of business information, given that many decisions makers collaborate via e-mail or voicemail, which are examples of vast unstructured info that currently resides outside of business processes and of the reach of ERP and BI systems.
industries, so do the taxonomy and protocol standards that allow companies to do business with others. For that reason, most pure-play PCM vendors have been very industry-specific, managing to survive on a large percentage of consulting services revenue versus software license fees. Recently though, some of the providers have been expanding into offering versatile, scalable systems with the ability to work across industries, vertical markets, and business functions. On the other hand, the ECM vendors,