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A Leader in Service Management Tackles Multidimensional Growth
Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O) specialist, has become a full-fledged service lifecycle management

tcm magazine customer service  servigistics,service lifecycle management platform,service knowledge management suite,strategic service management,mark vigoroso,servigistics inc,servigistics careers,servigistics service parts management,servigistics.com Read More...
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » tcm magazine customer service


Predictive Service Excellence for Printers: An Overview of Remote Service Platforms for Printer and Copier Devices
Networked printers and multifunction peripherals often require a high level of support and manual intervention. Secure remote monitoring platforms reduce device

tcm magazine customer service   Read More...
Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support
Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their

tcm magazine customer service   Read More...
Zef Scientific Selects IFS Enterprise Service Management
IFS has announced that Zef Scientific, Inc., a multi-vendor service provider for high-performance liquid chromatography؎mass spectrometry (HPLC-MS) systems used

tcm magazine customer service  industry-watch, IFS, field-service, fsm, mobile, crm, eam, asset-management, field-service-management Read More...
Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical

tcm magazine customer service  Ziff Davis,Ziff Davis white paper,self service BI,self service business intelligence,data repository Read More...
Transform Your Service Organization into a Performance-driven Leader
Performance management is key in service optimization. Without the ability to measure the business value of your actions, you are essentially driving blind, not

tcm magazine customer service  service organization,mobile workforce,mobile workforce management,field service strategy,ViryaNet,field service efficiency,field service performance,field service operational excellence,field service organization performance,performance-driven service organization Read More...
Customer-oriented Banking and Account Origination
A decline in customer loyalty has put a great deal of pressure on financial institutions of late. Thus, as banks tailor products and services to meet customer

tcm magazine customer service   Read More...
Creating the Single Customer View
With today’s strategic focus on data, a significant challenge facing companies is the ability to use data to create a single customer view (SCV). An SCV means

tcm magazine customer service   Read More...
VSI Putting Its Service Management Feelers Out
Enterprise resource planning (ERP) solution providers are beginning to recognize that manufacturing companies now view aftermarket service as a strategic

tcm magazine customer service  VSI, VServiceManagement, Vertical Solutions, aftermarket service, ERP, enterprise resource planning, post-sales service management, maintenance repair operations, MRO, field service management, FSM, industry watch, Read More...
IT Service Management-A Road Map for Success
Although information technology service management (ITSM) is not a new discipline, many organizations have yet to adopt it as a part of their IT service

tcm magazine customer service   Read More...
The Executive Buying Guide to Employee Self-service
Employee self-service (ESS) is an online technology that automates workflow, and allows both employees and managers to view and update human resources (HR) and

tcm magazine customer service  self-service,guide,HR,management Read More...
Service Differentiation: Your 3-Step Plan
Your service organization has a unique way to differentiate itself from your competition. This white paper discusses service differentiation: doing more with

tcm magazine customer service  field service scheduling,field service optimization,dynamic scheduling and dispatching,services organizations,workforce scheduling,workforce sheduling optimization,service process optimization,ViryaNET,service differentiation,services company differentiation Read More...
How to Achieve a Great--and Profitable--Customer Experience
Profitable customer experience (CE) strategies are holistic, sustainable, and focused on creating competitive differentiation. If you can deliver highly

tcm magazine customer service  customer segmentation software,customer experience strategy,customer segmentation in banking,customer segmentation tools,customer segmentation analytics,customer segmentation analysis,customer segmentation in insurance,insurance customer segmentation,retail banking customer segmentation,customer segmentation models,online customer segmentation,retail customer segmentation,customer segmentation in retail,customer segmentation,banking customer segmentation Read More...
Industry Analysts on Field Service Mobility Trends
P.J. Jakovljevic and other analysts discuss the impact of mobility on field service management.

tcm magazine customer service  field service management, field service mobility, FSM, FSM trends Read More...
IFS Field Service Management Certification Report
IFS Field Service Management is now TEC Certified for online evaluation of field service management (FSM) solutions in the Customer Relationship Management (CRM

tcm magazine customer service  IFS Field Service Management,IFS,FSM,FSM software,FSM solution Read More...
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