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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tec fsm market landscape report


Market Landscape Report: Field Service Management
If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from

tec fsm market landscape report  Landscape Report: Field Service Management If you have a mobile, customer-facing workforce, you need field service management (FSM) software. An FSM solution provides essential functionality—from planning and scheduling to work order management, to customer engagement—that’s missing from most ERP and CRM systems. Get a comprehensive overview of the FSM space, and learn about key functionality, major vendors, and the latest market trends in this market landscape report.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) Software Evaluation Report

Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system 

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Ventyx-Utilities’ One-Stop-Shop Provider?


In 2012, there is still no such thing as a true “total solution provider” for energy and utility companies. These companies just have too many needs across the board that require robust industry-specific functionality and deep domain expertise for a single vendor to satisfy them all. But Ventyx, an ABB company, comes close to the mark. TEC principal analyst P.J. Jakovljevic discusses Ventyx’s strategy with its product marketing team.

tec fsm market landscape report  Convergence. March 4, 2010. TEC on Servigistics. A Leader in Service Management Tackles Multidimensional Growth . April 8, 2011. TEC on ClickSoftware. One Vendor’s Mission to Make Service Businesses Click . April 4, 2011. TEC on ClickSoftware. A Candid Conversation with a Field Service Workforce Management Leader . January 5, 2011. TEC. How the Mining Industry Benefits from ERP Systems . August 12, 2009. TEC. Electric Utilities in Need of Software Vendors’ Leadership!!! July 2, 2008. TEC on Agresso. Read More

Mid-market Strategies: Innovation for the Midsize Enterprise


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Great Plains - An SME Market Leader, But At What Cost?


Great Plains has established itself as a global small-to-medium enterprises (SME) market leader. It now derives almost 20% of revenue outside of the US market and has the potential of reaching $300 million in revenues in fiscal 2001. Its extensive and efficient global indirect channel model that consists of over 2,000 partners has been admired industry-wide. At Stampede 2000, its annual partner conference, Great Plains announced significant extensions to its product offering. However, these have been delivered at the expense of reporting losses for the last two quarters.

tec fsm market landscape report  Great Plains resulting from TEC analysts attending the Great Plains partners' meeting, Stampede 2000, in September. The meeting provided the opportunity for in-depth research on how Siebel and Great Plains operate. The TEC analysts were able to interview both Great Plains managers and partners. Event Summary As announced in a press release from September 12, Great Plains Software, Inc., a leading small-to-mid-market provider of back-office and e-business solutions, announced financial results for the Read More

TEC 2013 Market Survey Report: What Organizations Want in Accounting and Financial Software


Looking for an accounting and financial solution? This report can help you spot trends in the accounting and financial software space. See what your peers and competitors are looking for in those solutions, so you can develop a good understanding of what accounting and financial software vendors offer, what other companies have identified as important requirements, and what functionality might be a good fit for your company.

tec fsm market landscape report  2013 Market Survey Report: What Organizations Want in Accounting and Financial Software Looking for an accounting and financial solution? This report can help you spot trends in the accounting and financial software space. See what your peers and competitors are looking for in those solutions, so you can develop a good understanding of what accounting and financial software vendors offer, what other companies have identified as important requirements, and what functionality might be a good fit for your Read More

TEC Spotlight Report: Pronto Software


In this spotlight report, David Clark examines Pronto Software. Learn all about the product’s history and marketing positioning, as well as its strengths, competitors, and challenges. Also featured in this Spotlight Report: a high-level overview of PRONTO-Xi Functionality.

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Has The BI Market Consolidation Been Crystal-Clearly Actuated? Part Two: Market Impact


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Field Service Management (FSM)


Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the a FSM software solutions. Typically, FSM software is not used as a stand-alone solution, as it needs to integrate with Financials, ERP, CRM and EAM to ensure accurate data exchange. Even if its main purpose is to maintain and repair equipment, it can also be used to gather customer satisfaction and equipment performance feedback. To allocate human resources efficiently, workforce management is an integral part of an FSM system.

tec fsm market landscape report  Service Management (FSM) Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter reading for industries relying heaviling on equipment. FSM workers require functionality for customer engagement management, service and asset management as well as workforce management. Since most activities in FSM take place outside of the office, mobility is a big component of the Read More

PeopleSoft Internationalizes Its Mid-Market Forays


There has been an intensifying hullabaloo in the mid-market, with all Tier 1 players delivering solutions tailored for small-to-medium enterprises (SMEs) and incumbent Tier 2/Tier 3 vendors defending their turf. PeopleSoft expands its forays outside the US with its recent announcements.

tec fsm market landscape report  PeopleSoft's Internet-based applications, technical and end-user training and implementation services. PeopleSoft offers Accelerated Solutions for Customer Relationship Management (CRM), Supply Chain Management (SCM), Enterprise Service Automation (ESA), Financials, and Human Capital Management (HCM), all which have been localized for the language, currency and regulatory requirements of each country. The company claims its comprehensive Accelerated Solutions can be implemented in eight to 12 Read More

Best Software Delivers More Insights To Its Partners (As Well As To The Market) Part Three: Market Impact


With Best having already captured a lion's share of the market estimated to consist of several millions of small enterprises or ~$14 billion in revenue opportunity, and continuing to capture new customers, the likes of MBS will likely have their work cut out for them despite their recently unveiled sound strategy and product offering.

tec fsm market landscape report  the evolving Microsoft .NET technology stack) and a quite opposite formal corporate style of Ron Verni, where almost everything seems to be defined, starting with whom the second or third persons in charge are and what exactly the vendor plans to release within a defined period in the future. First of all, Best Software has long been posting profits and organic growth, whereas MBS has been burning money lately (albeit not that it would significantly alarm the Microsoft parent). A great reason for this Read More

3D Systems to Acquire Geomagic: Set to Capture Market Share of Scan-to-CAD Market


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tec fsm market landscape report  different industries, especially the architecture, engineering, and construction (AEC) space, as the modern tool for surveying, digital factory, aircraft industry, ship building, and overall industrial maintenance. The competition in the Scan-to-CAD space for product development is limited to a handful of software vendors. As the costs for professional grade 3D scanners and 3D printers go down, adoption of both Scan-to-CAD and 3D printing is expected to pick up. Geomagic’s solution is very well suited Read More

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tec fsm market landscape report  Mid-Market Abyss-PeopleSoft Event Summary TEC reviewed the PeopleSoft Preconfigured Mid-Market Solutions because it has taken an important share in PeopleSoft's overall customer base. With over 1,100 customers from the small and medium enterprise (SME) market, The Pleasanton, California, PeopleSoft (NASDAQ: PSFT), not only establishes its market dominance along with Siebel (NASDAQ: SEBL) and SAP (NASDAQ: SAP) as an enterprise solution provider, but also demonstrates its capability to cater to the mid-size Read More

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tec fsm market landscape report  based maintenance program; condition-monitoring techniques that can increase equipment uptime; how to protect your condition-monitoring program during the recession; and how to supplement your condition monitoring program to reduce downtime. Read More

The Market Impact of Two Powerhouses


This is an analysis of the equivalent moves of two superpowers to secure the lower-end of the market, also known as the small-to-medium enterprise (SME) market segment. One is Microsoft Business Solutions (MBS), the other is UK-based the Sage Group.

tec fsm market landscape report  share, the parent company's technological prowess, and pervasiveness/familiarity—at least on the desktop level—Sage/Best will remain the SME applications market leader for some time in terms of inexorable numbers that determine the market share-based leader. Namely, its slew of relatively recent acquisitions have created a company with well over $1.2 billion (USD) in revenues, nearly 4.5 million users and more than 20,000 reselling and software development partners. If one is to juxtapose these agains Read More