X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 tech support compaq


#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

tech support compaq  Dell presently cannot use technology as a positive differentiator relative to the other key Intel server players. We do not believe Dell can over come this challenge without massive R&D investment or by acquiring a company whose primary strength is R&D. We think each of these scenarios is unlikely ( Corporate Service and Support: Dell service and support had been viewed as lagging behind Compaq and IBM. By contracting with IBM's service group to act as Dell's service arm (in addition to the existing

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

Start Now

Documents related to » tech support compaq

PeopleSoft Internationalizes Its Mid-Market Forays Part 2: Challenges & User Recommendations


Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier 3 vendors might be in for a tough battle to defend their turf, especially as they are concurrently trying to expand and modernize their products with ever diminishing resources and wary prospects. PeopleSoft is undeniably a tenacious and persistent fighter able to endure the long hauls.

tech support compaq   Read More

PeopleSoft Building Muscles To Overcome The Rough Patch Part 4: Challenges and User Recommendations


It appears that a real magic bullet to attract smaller enterprises is yet to be produced, although the company has successfully addressed marketing and selling to both large and smaller enterprises. All in all, although on the right track, PeopleSoft has to be careful that it does not overstretch itself and lose focus going forward.

tech support compaq   Read More

Adexa Prepares To Step Into The Spotlight


From its roots in advanced planning and scheduling, Adexa, Inc. has emerged as a strong player in the business-to-business collaboration software market. With an aggressive marketing campaign and potential public offering, the company hopes to end its toil behind the scenes and take center stage.

tech support compaq   Read More

IBM's Four-CPU Wintel-Based Rack Servers High Performance, High Cost


IBM's four-CPU servers, the Netfinity 5500 M20 and 7000 M10, yield top notch web-focused benchmark figures, but also very high price/performance figures for mainstream applications.

tech support compaq   Read More

Informatica Goes Multinational With Support for Unicode


Informatica Corporation (Nasdaq: INFA) announced products that enable resellers and distributors around the world to convert Informatica software to any major language for resale in their local markets.

tech support compaq   Read More

The When, Why, and How of ERP Support for Lean


Certain lean initiatives can be hugely strengthened with a synergistic enterprise resource planning (ERP) implementation—and vice versa. In other cases, the two efforts should be viewed as separate initiatives. But it doesn’t depend on “what you want”: specific lean initiatives will fail if specific ERP aspects are neglected. However, other lean initiatives and ERP functionality have little in common.

tech support compaq   Read More

Professional Services and Support


Professional services address very specific needs, such as public relations, portfolio management, software engineering, etc. They are provided by specialized individuals, companies, or departments within a company.

Even though support may be considered a part of the professional services business area, a distinction has to be made between the two. Support usually refers to technical support, which is a special type of professional service requiring highly qualified technicians who have experience providing assistance with technology products. While consultants who provide professional services usually charge clients for each project and the amount of time spent for it, support teams are usually paid a monthly or yearly fee.

tech support compaq   Read More

Enterprise Mashups to Support Your Business Objectives


Business users have become more technically adept, and they expect more accessibility and flexibility in their business applications. Many have become accustomed to the high standards of customization they encounter on the Web. And they’re demanding a similar experience from the organizations for which they work. Discover tools that enable your employees to contribute substantial strategic value to your organization.

tech support compaq   Read More

Engineer-to-order (ETO) ERP System for Electronics and High-tech Components Manufacturing


A U.S.-based manufacturer of high-tech components was looking for a fully integrated Engineer-to-order (ETO) enterprise resource planning (ERP) solution. The new system was intended to replace a patchwork of off-the-shelf and in-house systems—including an unstable accounting system—and consolidate disparate databases and reports.

To find the right solution, the company turned to TEC for a software evaluation and selection project.

Starting with a list of seven qualified solutions, TEC issued requests for information (RFIs) to each of the vendors. Based on the RFI responses, the company was able to compare the seven solutions and develop a shortlist of the four most promising ones for in-depth evaluation.

TEC also helped the company collect market data, and prepare scripts for formal demonstration session—a key component of the final selection process.



tech support compaq   Read More

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support


Within an organization, knowledge bases (KBs) of known product issues and their resolutions are typically created and managed by customer support teams. Their obvious use is to maintain different types of methods for addressing various client issues. KBs thus become an important tool in an organization’s armamentarium used for supporting its customers. But clients are unable to access these

tech support compaq   Read More