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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 tech support compaq


#2 Dell Tries Harder, Compaq Hurts
Dell Computer Corporation is the #2 Intel server manufacturer in the world. Can they beat Compaq and make it to #1?

tech support compaq  Dell presently cannot use technology as a positive differentiator relative to the other key Intel server players. We do not believe Dell can over come this challenge without massive R&D investment or by acquiring a company whose primary strength is R&D. We think each of these scenarios is unlikely ( Corporate Service and Support: Dell service and support had been viewed as lagging behind Compaq and IBM. By contracting with IBM's service group to act as Dell's service arm (in addition to the existing

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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IBM's Four-CPU Wintel-Based Rack Servers High Performance, High Cost


IBM's four-CPU servers, the Netfinity 5500 M20 and 7000 M10, yield top notch web-focused benchmark figures, but also very high price/performance figures for mainstream applications.

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Logistics.com Becomes The Newest Of Manhattan Associates Part 2: Strengths, Challenges, and User Recommendations


Logistics.com needs to tie its execution modules into the plant/warehouse-level applications in order to give a customer a full solution. Manhattan cannot deliver the full fulfillment job without the transportation part. Tying their products together is what it will take to make this acquisition work.

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Adexa Prepares To Step Into The Spotlight


From its roots in advanced planning and scheduling, Adexa, Inc. has emerged as a strong player in the business-to-business collaboration software market. With an aggressive marketing campaign and potential public offering, the company hopes to end its toil behind the scenes and take center stage.

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PeopleSoft Internationalizes Its Mid-Market Forays Part 2: Challenges & User Recommendations


Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier 3 vendors might be in for a tough battle to defend their turf, especially as they are concurrently trying to expand and modernize their products with ever diminishing resources and wary prospects. PeopleSoft is undeniably a tenacious and persistent fighter able to endure the long hauls.

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The Informed Manufacturer-Tips, Tricks, and Tactics for High-tech Manufacturers


Most high-tech firms need to do a better job of capturing and sharing corporate and supply-chain data. Lean manufacturing practitioners often use a process metric called “right first time on time” (RFTOT). It not only applies to delivery of components and products moving through a value stream, but to delivery of information as well—product development, forecasting, sales and operations planning, etc. Find out more.

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Spinnaker Support Announces New SAP Third-party Maintenance Customer


Spinnaker Support, a a provider of third-party maintenance for JD Edwards and SAP products, announced D+M Group as its latest customer. This win has multiple meanings for Spinnaker. For one, as a recent entrant into the third-party support and maintenance market for SAP customers (compared to a veteran provider like Rimini Street), this win adds to Spinnaker’s budding list of SAP

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Comprehensive Operation Support Systems and Customer Care Solution


Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved time to market and significantly reduced total development costs.

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Industry Support in WCM


If you're looking for web content management systems (WCM), I have some stats that might help you key into the features you'd expect to come standard. Here is how vendors offering web content management systems support the functionality in our model of WCM systems. These stats are based on the averages of 11441 product functionality ratings of the vendors published within our WCM knowledge

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Latest Developments for a Vendor-neutral Third Party Support and Maintenance Provider


Rimini Street is not trying to be a software vendor. Rather, the third party support and maintenance provider is a focused system implementation and consulting firm that sells its services under service contracts instead of mere break-fix arrangements.

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More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

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