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Diagnosing Requirements Failure: A Benchmark Report
According to an IAG survey, 70 percent of companies lack the fundamental competencies within business requirements discovery to consistently bring in projects

tech support proposal sample  departments into the information technology department 0.21 I believe the automated business analysis tools that we current have in place are excellent at helping us elicit requirements 0.20 Business requirements are traceable, and well integrated into testing at our organization 0.17 Source: IAG Business Analysis Benchmark, 2008 The conclusion from the above: there is no single silver bullet for making organizational improvement. CIOs must look at making improvement across all the areas of people, Read More...
Engineer-to-order (ETO) ERP System for Electronics and High-tech Components Manufacturing
A U.S.-based manufacturer of high-tech components turned to TEC for help selecting an Engineer-to-order (ETO) enterprise resource planning (ERP) solution.
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Documents related to » tech support proposal sample


The 2007 Microsoft® Office System in Manufacturing
This white paper highlights the key challenges facing the manufacturing industry, and discusses how the 2007 Microsoft® Office system can help maximize employee

tech support proposal sample  Office system and related technologies provide a complete suite of tools to help manufacturing companies improve and streamline business processes, empowering their people to drive business success. These tools help the manufacturing industry maximize operational efficiencies, drive innovation, build highly collaborative operating models, and achieve regulatory compliance while ensuring that products and services strengthen the overall customer experience. Microsoft solutions connect applications and Read More...
Comprehensive Operation Support Systems and Customer Care Solution
Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy

tech support proposal sample  Operation Support Systems and Customer Care Solution Persistent delivered web-based sales support and customer service solutions to a broadband data and VOIP provider. We helped our client rapidly build and deploy web front end systems for order entry, self-care, and customer care and also integrated these systems with their fulfillment, inventory, and billing systems using service oriented architecture (SOA). This resulted in improved end customer acquisition and satisfaction and improved Read More...
Electronics and High-tech Components
The electronics and high-tech components industry goes through changes and innovations on just about a daily basis. Today@s advances in design become tomorrow@s

tech support proposal sample  and High-tech Components The electronics and high-tech components industry goes through changes and innovations on just about a daily basis. Today’s advances in design become tomorrow’s new products. Throughout the industry, the underlying issue that drives profitability is time-to-market for new products. With this issue also comes the need for near-to-perfect supply chain visibly (in order to respond to changes in demand), and the need to react to price changes (in order to remain Read More...
Informatica Morphs into Enterprise Decision Support Vendor
Informatica Corporation, long an established vendor in the Extract/Transform/Load (ETL) market space, has morphed themselves into a vendor of solutions for the

tech support proposal sample  competitors are well-funded (Platinum Technology is now part of Computer Associates, the third largest software vendor, Ardent Software is being acquired by Informix, another large, well-established software firm.) Informatica must act fast in both the research & development and sales & marketing areas to capitalize on the current state of flux in their market. In addition, competing vendors are adding other capabilities to their products, such as improved mainframe data access, business intelligence Read More...
Network Engineering to Support the Bandwidth Manager Architecture
Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different

tech support proposal sample  Engineering to Support the Bandwidth Manager Architecture Network-level behaviors can impact the determinism of call admission control decisions for a particular bandwidth management deployment. However, different network routing and forwarding models can have different impacts when used in conjunction with the bandwidth manager. We examine these models, considering their ability to provide the deterministic admission control capabilities available within the public switched telephone network Read More...
Fenestrae Offers WAP Support for Mobile Data Server
Mobile Data Server 2.0 (MDS) allows access via WAP to a company’s Intranet, Microsoft Back Office databases, such as SQL Server in addition to Microsoft

tech support proposal sample  already strong, unfortunately the technology is not in place. We expect that Fenestrae will make its presence felt within the US without wires, in the next 12 - 18 months. Read More...
HR Tech 2013 Interview: Hardeep Gulati, COO, SumTotal Systems
HCM Analyst Raluca Druta interviews Hardeep Gulati, Chief Operating Officer for SumTotal Systems, live on the show floor at the 2013 HR Technology® Conference &

tech support proposal sample  Tech 2013 Interview: Hardeep Gulati, COO, SumTotal Systems HCM Analyst Raluca Druta interviews Hardeep Gulati, Chief Operating Officer for SumTotal Systems, live on the show floor at the 2013 HR Technology® Conference & Exposition. Listen and find out more about SumTotal’s context-sensitive training, what customers are saying about the company’s new Elixir platform, and Mr. Gulati’s thoughts on the state of the SMB market. Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

tech support proposal sample  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
M-Tech Mercury Information Technology, Inc.
M-Tech is a computer security software and services company that develops and distributes security products to streamline passwordmanagement and login account

tech support proposal sample  Tech Mercury Information Technology, Inc. M-Tech is a computer security software and services company that develops and distributes security products to streamline password management and login account administration. M-Tech offers computer network security services such as remote penetration tests, risk analysis, development of secure applications and more. Read More...
SAP Releases Value Maps for Easier SAP Enterprise Support Navigation
SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with

tech support proposal sample  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Read More...
Choosing the Right ERP Solution to Support a Global Business
Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The

tech support proposal sample  the Right ERP Solution to Support a Global Business Businesses have a variety of strategies to select from when implementing enterprise resource planning (ERP) systems across their global organizations. The choice of configuration can have a profound impact on visibility across the organization, as well the cost and complexity of implementing and supporting the solution. This white paper describes the three principal choices. Read More...
Dell Unveils Internet-Enabled Customer Support Strategy
Dell Computer announced its plans to provide Internet-based, automated customer support.

tech support proposal sample  Unveils Internet-Enabled Customer Support Strategy Dell Unveils Internet-Enabled Customer Support Strategy R.A. Krause - September 3rd, 1999 Event Summary On August 25th, Dell Computer Corporation said it will provide, over the Internet, advanced customer support capabilities that will eventually help all Dell systems detect, diagnose and resolve most of their own problems automatically without human interaction. Market Impact Dell is getting in early on the overall electronic support marketplace, Read More...
Support for Old Releases-Good for the User but Is It Good for the Vendor?
The decision to support older releases is like any other business decision, it is all about the money and profitability. If the vendor can make money at

tech support proposal sample  lines on diverse proprietary technologies, even after the so-called Project Green (i.e., new single code platform based on the Microsoft Business Framework including .NET ) becomes available some time in 2006. Most recently, Geac Computer Corporation announced a set of programs, called Value for Maintenance, designed to help customers better integrate Geac and third-party software and simplify the Web enablement of the company's applications, whereby the programs will be rolled out first to Geac's legacy Read More...
Success Keys for Proposal Automation
Proposal writing has become a common requirement throughout the entire business world. And for many sales people, they are a necessary evil. If you're thinking

tech support proposal sample  user resist using new technology? Because there's not enough value. Goldenberg suggests that a sales person has to get back seven times more value than the effort put into using a tool, or that user will never use the tool again. A proposal automation system has to deliver an immediate return on investment (ROI) in terms of increased wins and time savings so that the rep will return to it with enthusiasm. 3. Must draw on the sales person's strength—knowledge of the client Sales people understand their Read More...

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