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Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical evaluation  for the business. Poor technical support impacts the life cycle of the solution, and also causes frustration for the people actually using the solution—this can translate to increased stress in the workplace, which is another indirect cost that nobody wants. To reiterate, when an enterprise is searching for a solution, they want to look at the following factors for each vendor: What type of service does the vendor offer? (One example would be three-tiered support.) Does the vendor have some form of SMA Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical evaluation


Keep Your IT Projects Focused with TEC’s Evaluation Centers
Here at TEC, we spend a lot of time talking about how easily software selection projects can go wrong. One mistake we see over and over is that companies fail

technical evaluation  defining your functional and technical requirements is a critical part of your software selection project. After all, the goal is to find the best software for your business, and your needs have to come first. Using a TEC Evaluation Center removes much of the overhead of a traditional selection project, leaving you with more time to pay attention to what you need—and whether the vendors can deliver it. For one thing, in an Evaluation Center, you model and prioritize your requirements using the exact Read More...
Software Evaluation, Selection, and Procurement
The statistics for completing packaged software implementation projects are grim. This article examines how the software evaluation, selection, and procurement

technical evaluation  set of business / technical requirements Unidentified software gaps Inability to sufficiently test the system Cost overruns due to: Unplanned work to identify new requirements at a later date Unplanned work to incorporate additional functionality Unplanned work to perform additional testing Erosion of project support Increased user resistance Insufficient testing of candidate solutions Unidentified software gaps Unidentified integration issues Poor software fit Cost overruns due to: Unplanned work to Read More...
Why You Need to Take Software Evaluation Seriously
Enterprise software is big business. This becomes evident when you add up the costs of purchasing software licenses, implementing the system, migrating data

technical evaluation  use predefined functional and technical requirement sets to help document your requirements and priorities. But I Can’t Do It on my Own! Figuring out what your company really needs from an enterprise system can be a big challenge. If your organization doesn’t have the internal know-how or resources to map out your current and future business needs, and stack them against your existing systems’ capabilities, you’ll likely need to seek assistance from outside your organization. Enterprise software Read More...
e-Business Service Provider Evaluation & Selection
This is a transcript of an audio conference on E-Business Service Provider Evaluation and Selection presented by TechnologyEvaluation.Com. The presentation used

technical evaluation  changes as well as technical requirements Ensuring the right mix of services - many are still struggling with this Keeping and obtaining personnel Strengths A very large personnel base and mature business process resources Large legacy base of clients Focus on backend legacy integration over Y2K years may yet pay off International base B. Pure Play Service Providers APPNET , ORGANIC , RAZORFISH , SCIENT , and XCELERATE fall under this category, and represent a diversity of Pure Plays, though they can and Read More...
Supply Chain Event Management Software Evaluation Report
Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business

technical evaluation  Chain Event Management Software Evaluation Report Supply chain event management or supply chain network systems are a class of solutions designed to monitor, notify, analyze, measure, and control business process and execution types of activities. Read More...
TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software
Impartial software evaluation firm Technology Evaluation Centers Inc. (TEC) launches its Merchandising Systems Evaluation Center to help companies select the

technical evaluation  Launches Merchandising Systems Evaluation Center to Help Retailers Select Software TEC Launches Merchandising Systems Evaluation Center to Help Retailers Select Software New Merchandising Systems Evaluation Center from TEC helps retailers evaluate and select the best merchandising solutions for their requirements &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center style= font-size:11px; > &defaultModeld=393&tecreferer=TEC_RSE&openerURL= target= Evaluation_Center Read More...
An Architect's Evaluation of Form and Function—the Dimensional Data Model
A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect

technical evaluation  Architect's Evaluation of Form and Function—the Dimensional Data Model A detailed assessment and evaluation of data warehouse system functionality and how it applies to the dimensional data model using tools that the architect works with. Read More...
Incentive and Compensation Management Software Evaluation Report
Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help

technical evaluation  and Compensation Management Software Evaluation Report Enterprise incentive management (EIM) and employee compensation management sit between HR, CRM, Accounting, and sales force automation. These applications help sales executives gain perspective on sales performance, business operations, and manage compensation programs. EIM solutions are used to improve sales strategies. Read More...
Mining Industry (ERP & CMMS) Software Evaluation Report
This Software Evaluation Report includes enterprise resource planning (ERP) and computerized maintenance management system (CMMS) modules geared toward the

technical evaluation  Industry (ERP & CMMS) Software Evaluation Report This Software Evaluation Report includes enterprise resource planning (ERP) and computerized maintenance management system (CMMS) modules geared toward the regular requirements of companies in the mining industry. While including important criteria for financials solutions and human resources, it has additional process workflow, quality management, field service, and other criteria. Read More...
Sales Force Automation (SFA) Software Evaluation Report
Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing

technical evaluation  Force Automation (SFA) Software Evaluation Report Sales Force Automation (SFA) systems help sales and marketing teams with functions related to taking orders, generating proposals or quotes, managing territories, managing partners, and maintaining contact data. Systems often include various levels of analytic and reporting capabilities. Read More...
Core PLM for Process Industries Software Evaluation Report
Core PLM, Product Specification and Recipe Management (PDM and RM) for Process Industries covers the base foundation of PLM for the process (or recipe-based

technical evaluation  PLM for Process Industries Software Evaluation Report Core PLM, Product Specification and Recipe Management (PDM and RM) for Process Industries covers the base foundation of PLM for the process (or recipe-based) manufacturing industries such as food & beverage, chemical, pharmaceutical and others. It covers design and product-related aspects of PLM including management of material specifications, recipes, formulas, production processes, design tools, document management and collaboration. Read More...
Small Business Software (SBS) Software Evaluation Report
The Small Business Software (SBS) evaluation model targets the functional requirements necessary to support a typical small business. If your organization doesn

technical evaluation  Business Software (SBS) Software Evaluation Report The Small Business Software (SBS) evaluation model targets the functional requirements necessary to support a typical small business. If your organization doesn't have many sites to operate, seeks a solid base of ERP functionality, but doesn't need the biggest systems on the market, this model is a good starting place. Extending beyond accounting functions, it includes general ledger, accounts payable (A/P) and accounts receivable (A/R), payroll, job Read More...
Human Resources (HR) Software Evaluation Report
This Software Evaluation Report on human resources management systems affords clients the opportunity to rapidly determine their criteria for management and

technical evaluation  Resources (HR) Software Evaluation Report This Software Evaluation Report on human resources management systems affords clients the opportunity to rapidly determine their criteria for management and employee personnel tasks. Its extensive criteria include benefits and payroll management, employee self service, data warehousing, and health and safety requirements. Read More...
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical evaluation  Server Technical Briefing Deployments and Tests in an iSCSI SAN If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   &#8220The Dell EqualLogic PS Series arrays offer the availability features necessary to integrate into a holistic plan that is designed to protect SQL Server data. Source : Equallogic Resources Related to Internet Small Computer System Interface (iSCSI) : Internet Small Computer System Interface (iSCSI) (Wikipedia) SQL Read More...

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