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Outsourcing Security Part 2: Measuring the Cost
Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

technical help desk outsourcing  more than 2,100 highly technical personnel. Much of his career was spent in locations such as Taiwan, Vietnam, the United Kingdom, and Germany. McLendon is a graduate of both the Air Force's Air War College and Air Command and Staff College. He earned his Masters of Science degree in Human Resources Management from Troy State University and his Bachelor of Arts degree in Management from the University of Maryland. He can be reached at Jmclendon@symantec.com or for more information on Symantic Security Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical help desk outsourcing


United Messaging ~ Ready…Set…Outsource!
We believe that within a 3 year time frame, the outsourced corporate messaging market will capture 25% of the existing install base, which sizes the ASP

technical help desk outsourcing  customize upon client request. Technical Expertise of Messaging Engineers: Technology Evaluation met with United Messaging Engineers and found them to be bright, efficient, well trained, and enthusiastic. Disaster Recovery Procedures: have been configured for a maximum outage of 2 Hours. Anti-Virus Control (Included in cost). Anti-Spam Control (Included in cost). Product Challenges Name recognition. United Messaging must push forward an aggressive marketing campaign to create brand awareness. Immature Read More...
Lawson Software’s CRM and ASP Moves - Wise, Bold, Injudicious, Enforced, or Something Else?
Two recent moves by Lawson Software have stunned the market: 1) it discontinued its in-house CRM development in favor for partnering with Siebel Systems, and 2)

technical help desk outsourcing  eServices along with industry-specific technical training, consulting and support to both mid-sized firms and large enterprises. The combined product suite, marketed as a component of 'lawson.insight' product suite, will be available in the second quarter of 2000. Both Siebel and Lawson are committed to ensure the success of every customer implementation. Siebel eBusiness Applications integrated with lawson.insight's Self-Evident Applications and transaction engines will become a primary Lawson product Read More...
Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

technical help desk outsourcing  as well as the technical capabilities to provide an IT solution that satisfi es all the infrastructure demands through a single point of contact. Application Management Expenses for Companies with revenue Ranging from Companies with Revenues Companies with Revenues $50M-$500M Companies with Revenues $500M-2B Less than software purchase price 19.8% 11.6% 8.8% Equal to software purchase price 12.3% 7.0% 5.3% 2x-3x software purchase price 25.3% 36.1% 28.1% 4x-5x software purchase price 8.3% 17.5% 19.3% 5x Read More...
MCI WorldCom and Critical Path Power into Outsourced Messaging
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50

technical help desk outsourcing  the line hardware and technical talent. Service and Support: Verify that the outsourced help desk has been sufficiently trained and is technically competent to handle any issues that may arise. Also determine the average response time to a typical problem ticket. If you can't get the support you need, you are looking at the wrong vendor. MCI WorldCom and Critical Path score well in all of the above areas, offering all aspects of Exchange functionality with a virtually unmatched infrastructure. In Read More...
Outsourcing Challenges: Avoid the Pitfalls
Outsourcing can provide management with a powerful tool to control cost and enhance product and service delivery. Yet so many outsourcing initiatives fall short

technical help desk outsourcing  Challenges: Avoid the Pitfalls Large scale change may be organizational, such as outsourcing, downsizing, or mergers or on a smaller scale such as conflicts between individuals, teams, departments or other groups. Our change management consultants focus on clarifying the rational for the change, communicating the change processes and the desired outcomes. Source: Estrella Partners Group LLC Resources Related to Outsourcing Challenges: Avoid the Pitfalls : Outsourcing (Wikipedia) Outsourcing C Read More...
Accelerating Return on Investment through B2B Outsourcing
With an uncertain future, if you want to continue growing you must step away from “business as usual” and focus on keeping operations lean and efficient. Top

technical help desk outsourcing   Read More...
Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market

technical help desk outsourcing  people with appropriate domain, technical, and project management knowledge. The need to have people with appropriate language training (English, Japanese, French, German etc.). The need for a service provider that has done similar outsourcing work for clients before. This ensures, the service provider understands client's requirements, understands his job and has the capability to deliver. Outsourcing for Mid-sized Companies If you are a mid-market enterprise software product company and you cannot Read More...
Retro-sourcing: A Safety Net for Outsourcing Engagements
Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of

technical help desk outsourcing  sourcing: A Safety Net for Outsourcing Engagements Retro-sourcing refers to the processes involved in reversion control for outsource engagements. It allows proper care and protection to be related to a plan of return for development and service delivery. This can help you control unexpected and risk-laded initiatives, particularly in first-time outsourcing engagements. Learn about the six stages of retro-sourcing, and how they can help you make better-informed decisions. Read More...
Managing the Risks When Outsourcing Offshore
In recent years, increasing numbers of businesses have chosen to outsource their application development overseas for smaller, defined projects, or through a

technical help desk outsourcing   Read More...
Drive Value with Outsourcing Management Tools
There is much discussion in the marketplace about outsourcing management and governance (OM/G). Many organizations mistakenly assume they understand the science

technical help desk outsourcing   Read More...
Application Outsourcing Service
Damco provides a wide variety of solutions and services to its customers, including: bespoke application development, maintenance, and support

technical help desk outsourcing   Read More...
Outsourcing Best Practices
It has become very common for start-ups to begin their entire product development by leveraging companies offshore. Once a long-haul possibility for large

technical help desk outsourcing  Best Practices Xoriant Corporation is an offshore software product development company with global delivery centers, offering a wide range of software development engineering services like software testing, migration and porting services. We offer these services to a variety of industries including finance, telecom, ecommerce, customer-facing web publishers, and others. Source: Xoriant Corporation Resources Related to Outsourcing Best Practices : Offshore Outsourcing (Wikipedia) Best Practice Read More...
The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

technical help desk outsourcing  Many Flavors of Application Software Outsourcing Defining the Problem In the 1990s many companies rushed to upgrade or replace their legacy software prior to January 1, 2000—affectionately known forevermore as Y2K. There was fear and concern that many legacy software applications would be unable to handle the requirements of a change in the first two digits of a four-digit year in date fields. A large number of companies chose to purchase and implement new software packages that handled most of Read More...

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