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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
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 technical helpdesk


RTI's CRM Applications Rivals The Major League Providers
Founded in 1990, RTI Software is an Illinois CRM application provider with a feature- rich Enterprise solution targeting the software and hardware industry and

technical helpdesk  tracking system that integrates technical support, development, quality assurance, and release management. It enables teamwork at the level of multiple groups. Even though RTI tends to detach its image from exclusively a software industry niche player, the tool is still highly focused on that industry and perfectly matches the process requirements in a software development environment such as hardware configurations and operating system information at the customer site or maintenance contracts for system

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Help Desk for the Health Care Industry

Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bases.  

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Documents related to » technical helpdesk

Network Associates Hopes to Rekindle the Flame


Though the security market has been exploding, Network Associates, Inc. (NAI) will likely post a loss for FY'99. However, don't expect the security monolith to be down for the count. Year 2000 will be a better year. The momentum of the market will add enough spark to NAI's new corporate strategy to ignite a profitability flame and help it regain its stance.

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Quote-to-order: One Big, Lean Machine Adds High Tech to Its Mix


BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.

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Co-sourcing Helps Companies to Reduce Costs and Improve Efficiencies


In the ever-changing economy, organizations looking to cut costs and drive innovation are turning to co-sourcing as a cost-effective and less risky alternative to outsourcing or offshoring. This white paper explores the primary business benefits of the co-sourcing model and provides key information for evaluation.

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Call Center Buyer’s Guide


A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

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Universal Mind


Universal Mind fuses the design capabilities of an interactive firm with the technical expertise of a systems integrator to create engaging experiences that are also deeply functional. Since 2003 Universal Mind has consulted to Fortune 500 companies and other clients to help them better meet the needs of their customers.

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Rewrite or Wrap-Around Old Software? Part One: Event Summary


Product architecture is going to do much more than simply provide the technical functionality, the user interface (UI)/presentation, and the platform support. It is going to determine whether a product is going to endure, whether it will scale to a large number of users, and whether it will be able to incorporate emerging technologies, all in order to accommodate increasingly evolving user requirements.

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Eprise


SilkRoad Eprise enterprise content management software allows non-technical business users to create and publish content. SilkRoad Eprise content management software enables businesses to build effective user-focused web sites by distributing content management responsibilities throughout an organization.  

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Business Impact Management-Measuring the Financial and Business Impact from Process to Packet


There is a considerable need to understand how technical performance and the problems within the technical infrastructure impact the capabilities of the business itself. The majority of companies can only measure specific asset and application performance, whereas many issues within the infrastructure lie at the transport level, where packet switching can present both great opportunities and major issues.

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BUY.COM Called "911" For Help


Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

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BizTech


Founded in 1999, Business Technical Consulting, LLC (BizTech) provides complete enterprise resource planning (ERP) and information technology (IT) solutions for small and midsize manufacturing companies. BizTech has over 500 clients throughout North America and 4,000 VISUAL customers worldwide. BizTech is an Infor ERP VISUAL Channel Partner, a Microsoft Certified Partner, and a Citrix Authorized Solution Advisor, in addition to being Comptia A+ Certified. BizTech offers industry-leading technologies such as Infor, Microsoft, Dell, HP, Citrix, Cisco, Symantec, Sonicwall, ThinPrint, Wyse, Epson, Lexmark, and Xerox.

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