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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 technical issues oracle crm


Oracle (Finally) Learning and Applying Its Own CRM
After years of power struggle with its independent applications user group (OAUG), Oracle Corporation is to host its own application user group conference early

technical issues oracle crm  e-business trends; education and technical presentations from Oracle experts; a comprehensive customer track providing real world know-how from current Oracle customers; high-value courses presented by Oracle University; over 150 product demonstrations staffed by Oracle and industry experts; and over 200 of Oracle's most strategic partners demonstrating the latest in e-business innovations. Market Impact It is amazing how much has changed in Oracle's applications business during the last two years.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets RFI/RFP Template

Insurance and Investment, Marketing Automation, Sales Force Automation (SFA), CRM Analytics, Call Center and Customer Service, Professional Services Automation (PSA), e-CRM, E-Mail Response Management, Industry Vertical Module Availability, Product Technology  

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Documents related to » technical issues oracle crm

Sword Ciboodle-One More BPM-Centric CRM Provider


What does BPM have to do with CRM? Sword Ciboodle can tell you. The vendor delivers process-based customer interaction solutions to contact centers to improve the customer experience by improving customer-facing processes. TEC principal analyst P.J. Jakovljevic reviews the vendor’s key offerings and sits down with Ciboodle’s VP of product and market strategy to discuss the company’s challenges, strategies, and technologies.

technical issues oracle crm  complex product range or technical product set, or a requirement to index, search, and retrieve from large amounts of documentation, Sword Ciboodle provides the capability to develop KM internally or integrate with best-of-breed KM engines in order to maintain a common look and feel for the user.   Growing Ecosystem Sword Ciboodle has an established and growing partnership program. Its SI partners are CSC , IBM, Accenture , Capita , Dimension Data , eLoyalty , HiSoft , Revelant Technologies , and Solvis Read More

Oracle Further Orchestrates Its SOA Forays Part Six: Weaknesses and User Recommendations


Time will tell whether Oracle's vocal endorsement of open technologies such as J2EE and BPEL will allow customers to readily adopt solutions that fit their needs and that quickly integrate with their existing infrastructure.

technical issues oracle crm  remain competitive from a technical, ease-of-use, and at a feature/function level. The vendor is also making sure that it is easy to migrate from these products to the Oracle stack as the size of customer implementations increases. Still, the professional services and know-how rich application business has long been wallowing in the shadow of Oracle's two favored children which seem to be getting most of the vendor's recent attention. To be fair, the release of 11i.10 should prove the vendor's Read More

Oracle E-Business Suite (12.1) for Mixed-mode ERP Certification Report


Oracle's ERP for mixed-mode manufacturing system, E-Business Suite (12.1), is now TEC Certified. The certification seal is a valuable indicator for organizations who rely on the integrity of TEC’s research services for assistance with their software selection projects. Download this 28-page TEC report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

technical issues oracle crm  its increasing functional and technical requirements, and will remain adequate and efficient for any business scenario. Product Highlights Based on four main principles, here is how Oracle E-Business Suite ERP fared. Ease of Use   Layout: A tier-one ERP system's interface is complex by definition, but taking this into consideration, the layout is straightforward and uncluttered. Information is arranged in screens, frames, and boxes, which allows for simple multitasking. Interface: The software has a Read More

Oracle Renders Its PLM Outline Part One: Event Summary


Although its PLM solutions will not likely be the "all things to all people" any time soon, Oracle might be showing us its ability to develop its own applications in collaborative effort with its prominent customers.

technical issues oracle crm  module also has good technical features such as support for amalgamated PDM, a strict role-based security model, and various filtered search mechanisms. The advent and growth of a plethora of pure-play PLM vendors targeting the exacting needs of discrete manufacturing industries proves that the PLM market in this sector has been hot. This brings us to the fact that the ERP vendors are making their way into the PLM market by bundling or partnering strategically to embed PLM functions within their suites. Read More

Access Commerce Spices Up North American CRM Fray


In May, Access Commerce, a French CRM vendor, announced the opening of its first USA office in San Diego, California. During Explore 2000, QAD’s annual user conference, Access Commerce announced the release of eCameleon for MFG/PRO.

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CRM, Success, and Best Practices: A Wake Up Call Part One: Searching and Establishing the Business Parameters of CRM


Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success and failure to emerge from the same initiative. Clearly defining the objective, implementing holistic best practices, and ensuring that senior management understands CRM as a business strategy can help maximize a CRM investment.

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Oracle Unveils Oracle Social Relationship Management Suite at Oracle OpenWorld


At Oracle OpenWorld, Larry Ellison introduced Oracle Social Relationship Management (SRM) Suite. The product incorporates multiple social platforms to facilitate real-time interaction between companies and their clients. For existing Oracle customers the obvious advantage comes from the fact that Oracle SRM Suite integrates with other Oracle enterprise applications (i.e., Oracle Fusion Marketing

technical issues oracle crm   Read More

Infor Epiphany


Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer interaction. Sales—provides sales force automation and opportunity management capabilities that facilitate customer conversations by driving intelligence into every customer interaction. Service—serves as the foundation for personalized contact center operations, giving customer service representatives a unified view of customers across all existing systems and empowering them to shorten call times and resolve issues on the first call. Powerful real-time analytics drive personalized, customer-focused processes and offers, turning customer interactions into revenue opportunities across emails, phone calls, and web inquiries.  

technical issues oracle crm  Epiphany Infor's CRM solution provides the tools your company needs to engage customers in a multi-channel, closed-loop dialogue that nurtures their loyalty to your products and services and improves your bottom-line results. Infor CRM is comprised of the following key components: Marketing—delivers inbound and outbound marketing capabilities that streamline the campaign process and create real-time customer profiles which can be analyzed to identify high-impact offers at the moment of customer Read More

CRM Selections: When An Ounce Of Prevention Is Worth A Pound Of Cure Part Two: Using A Knowledge Base To Reduce The Time, Risk And Cost Of A CRM Selection


Using a knowledge base in the selection process can reduce the time, risk and cost of procuring technology. Well constructed knowledge bases that are used in a tested selection methodology reduce the RFI process from months to weeks, eliminate data quality issues and allow an apples to apples comparison of vendor offerings.

technical issues oracle crm  set of functional and technical criteria covering every functional area of an enterprise application (in this case, CRM). Second , a set of vendor ratings for the criteria on the vast majority of products on the market. Third , a decision support tool to compare vendor offerings and quantify the gaps between vendor capabilities and company requirements. TEC provides web-enabled versions of its knowledge bases available online. Visit www.crmevaluation.com and www.erpevaluation.com for more information. Read More

Oracle Closes the Business-IT Gap with the Latest Oracle BPM Suite 11g Upgrade


In today’s competitive landscape, businesses face great pressures to streamline their processes and increase their agility. TEC principal analyst P.J. Jakovljevic takes an in-depth look at how the latest features of Oracle Business Process Management Suite 11g enable business users to seamlessly and rapidly design and implement their business processes, without having to rely on overstretched IT resources. Download the report.

technical issues oracle crm  business process improvement,business process management,business process management suite,business process management system,BPMS,BPM system,Oracle BPM Suite 11g,Oracle BPM Suite 11g upgrade,Oracle Read More

Why CRM Software is a Smart Investment in a down Economy


Find out more about why CRM is such a smart and timely investment for your small or midsized business in the white paper, crm: a business imperativ...

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Thank You for Your Interest in Oracle Research from TEC


To view the latest information on oracle and to access software evaluations and reports, please visit. TEC oracle resource center.

technical issues oracle crm  thank interest oracle research tec,thank,interest,oracle,research,tec,interest oracle research tec,thank oracle research tec,thank interest research tec,thank interest oracle tec,thank interest oracle research. Read More

NetSuite CRM+


NetSuite is a cloud customer relationship management (CRM) solution that delivers a real-time 360-degree view of your customer experience, from lead and opportunity through to sales order management, upsell, renewals, and service.   In addition to advanced sales force automation (SFA), customer support, and marketing automation, NetSuite CRM+ delivers capabilities well beyond those offered by traditional CRM systems, including quotes, order management, commissions, sales forecasting, and more, all in one comprehensive cloud CRM solution.  

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The Benefits of Selecting a CRM Implementation Partner


As you begin a customer relationship management (CRM) initiative, software selection is only one facet of a successful project. You may consider implementing your new CRM system with internal resources. But even in providing a simple CRM solution in your company, a number of steps need to take place, including requirements gathering, configuration, and more. Discover the benefits of selecting a CRM implementation partner.

technical issues oracle crm  a company may have technical resources within their organization, there is still a learning curve involved with a new product. In addition, there can be more than one way to configure a CRM system. An experienced CRM implementation firm can provide you with the most efficient configuration that will provide the optimum ease of use. Better Access To Technical Support Better Access To Technical Support Although your CRM system will provide the end-user with technical support, your CRM implementation Read More