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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

technical resource center  respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology solutions with features including call scripting, predictive dialing, multimedia recording, multi- site routing and real-time monitoring. In this Buyer's Guide, you will find details on what to look for, how to buy, what you can expect to pay and how to derive the most value from your contact center technology investment. Call Center Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » technical resource center


SPECTRUM Human Resource Systems Corporation iVantage 5.0 for Human Resources Certification Report
SPECTRUM Human Resource Systems Corporation’s human resource information system (HRIS), iVantage 5.0, is now TEC Certified. The certification seal is a valuable

technical resource center  a user and a technical perspective, using a technique that involves users literally trying to hack into the system . Payroll service providers like ADP and Ceridian, and tier-one vendors such as SAP, Oracle, and Lawson, as well as boutique HR vendors like NuView and PerfectSoftware are some of SPECTRUM's main competitors. Some of iVantage's key advantages over its competitors, in our opinion, are flexibility and automation. Product Analysis Using the TEC Advisor decision support engine, we have prepared Read More...
Classic Enterprise Resource Planning Solution Shifts Over
About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes the Classic Fourth Shift solution and Fourth Shift Edition for SAP

technical resource center  to ensure standards compliance, technical expertise, solution requirements, and implementation tasks in accordance with UCCnet standards. Therefore, the ICC partnership presents SoftBrands' manufacturing customers with the ability to gain an out-of-the-box interface to exchange information with complete compliance to UCCnet standards. The ICC and SoftBrands combined solution should seamlessly transmit item data reliably, securely, and efficiently from Fourth Shift to trading partners via UCCnet. Along Read More...
TEC Certifies the LogiXML Logi 9 BI Platform in its Business Intelligence Evaluation Center
LogiXML, Inc., the fast-growing leader in interactive, Web-based Business Intelligence (BI), today announced that the company's Logi BI Platform has been

technical resource center  data integration capabilities and technical fit. David Bourque, Research Analyst at Technology Evaluation Centers, said, TEC is very pleased to have certified and listed LogiXML as an integral business intelligence solution in our BI evaluation center. Now, decision makers in the process of selecting BI software can access and analyze LogiXML's Request for Information (RFI) criteria online-by using TEC's analysis engine to impartially compare and contrast LogiXML's solution with similar solutions on the Read More...
Minimizing the Total Cost of Technical Support for Enterprise Applications
Many organizations don’t follow formalized processes for technical support evaluation. However, technical support is a vital component of any enterprise

technical resource center  the selection of their technical support plans. Leaning toward a Methodological Approach to Curbing Lost Revenue To avoid the cost traps that organizations can fall into, there are a number of options that they can implement in order to streamline their productivity and minimize lost revenue. One way organizations can do this is by investing in a solution support methodology. In resource terms, the concept of investment is that when individuals or firms put forth money to leverage equipment or human Read More...
SQL Server Technical Briefing
iSCSI storage area networks (SANs) offer an alternative for building SANs. Consolidating storage in a SAN offers storage management and scaling benefits for

technical resource center  Server Technical Briefing Deployments and Tests in an iSCSI SAN If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader.   &#8220The Dell EqualLogic PS Series arrays offer the availability features necessary to integrate into a holistic plan that is designed to protect SQL Server data. Source : Equallogic Resources Related to Internet Small Computer System Interface (iSCSI) : Internet Small Computer System Interface (iSCSI) (Wikipedia) SQL Read More...
A Pragmatic Approach to Server and Data Center Consolidation
Server and data center consolidation has never been more important. Issues such as server sprawl and increasing costs have made consolidation the number one

technical resource center   Read More...
Business Application Research Center
Business Application Research Center (BARC) is a software industry analyst firm. BARC@s specializations include data management and business intelligence. The

technical resource center   Read More...
iWeb Agilewiz BPMS - iWeb Technical Framework


technical resource center  Agilewiz BPMS - iWeb Technical Framework Read More...
Call Center Buyer’s Guide for Small and Midsized Businesses
If you'd like to know how a call center solution can boost revenues and enhance customer service, the call center buyer's guide for small and midsi...

technical resource center  call center buyer guide small midsized businesses,call,center,buyer,guide,small,midsized,businesses,center buyer guide small midsized businesses,call buyer guide small midsized businesses,call center guide small midsized businesses,call center buyer small midsized businesses. Read More...
Enterprise Resource Planning Systems Audio Conference
This is a transcript of an audio conference on Enterprise Resource Planning Systems presented by TechnologyEvaluation.Com. The presentation used the TEC

technical resource center  Technology - defines the technical architecture of the product, and the technological environment in which the product can run successfully. Sub criteria include things like application architecture, software administration, and platform and database support. Relative to the other evaluation criteria, best practice selections place a lower relative importance on the product technology criterion. However, this apparently lower importance is deceptive, because the product technology criterion usually Read More...
Data Center Automation
With the increasing complexity of the data center and its dependent systems, data center automation (DCA) is becoming a necessity. To replace the costly and

technical resource center   Read More...
4 Human Resource Documents Managers Can't Live without
To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways

technical resource center  Human Resource Documents Managers Can't Live without To maintain an efficient and legally compliant company, your human resources (HR) functions play a much greater role than you might think. One of the best ways to organize your HR functions is with the documents your HR department creates, including your company's employee handbook and policies. Find out how an HR document solution can help you customize templates for these and many other important forms and procedures. Read More...
Social Media and Your Call Center: Three Lessons Every Call Center Manager Should Learn and Apply
Online services like Facebook and Twitter are rewriting the rules on customer service. Complaints that once would have stayed at the water cooler are now

technical resource center  call center,call center solutions,social media,virtual queuing,visual dialing,IVRs Read More...

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