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Documents related to » Technical Resource Center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

TECHNICAL RESOURCE CENTER: Automating Your Call Center Feedback Automating Your Call Center Feedback Source: Mindshare Technologies Document Type: White Paper Description: Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with that company. Are your customers saying this about your local contact center? If so, do you know
8/3/2009 3:19:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

TECHNICAL RESOURCE CENTER: respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology solutions with features including call scripting, predictive dialing, multimedia recording, multi- site routing and real-time monitoring. In this Buyer s Guide, you will find details on what to look for, how to buy, what you can expect to pay and how to derive the most value from your contact center technology investment. Call Center
11/13/2007 5:13:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

TECHNICAL RESOURCE CENTER: of sales, service or technical support personnel diffused throughout the organization who operate without close control by central management. Or it could be structured, but so small that it doesn t benefit from technology coordinated with other units in the company: a departmental contact center. Other than size, what s the difference between large and small contact centers? Historically, the large contact center has had significant financial and management resources available to invest in high-end
8/15/2006 8:59:00 PM

Managing Your Suppliers as a Resource
Suppliers are one of your most valuable resources. Unfortunately, Many companies have supplier relationships that are tacitly adversarial. This article discusses how to manage suppliers as a resource-- defining your needs and then engaging your best suppliers to have them suggest innovative ways to develop new customer-supplier business efficiencies.

TECHNICAL RESOURCE CENTER: Managing Your Suppliers as a Resource Managing Your Suppliers as a Resource Jonathan Byrnes - July 31, 2004 Read Comments Introduction Several years ago, I visited Camco, GE s appliance manufacturing and distribution business unit in Canada. Camco was the site of one of the earliest, most successful, make-to-order manufacturing systems in the world. Through insight and innovation, Camco s managers developed a manufacturing process that was widely followed. I recall the manager of the manufacturing unit
7/31/2004

Benefits of a Virtualized Data Center
The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single server. Everyone is virtualizing, but why? Find out.

TECHNICAL RESOURCE CENTER: Benefits of a Virtualized Data Center Benefits of a Virtualized Data Center Source: Peak 10, Inc. Document Type: White Paper Description: The market penetration of server virtualization is staggering. Nearly 100 percent of Fortune 1000 companies are using virtualization technologies on production systems. On the other end of the spectrum, virtual utility hosts and cloud computing vendors are springing up to cost-effectively support smaller companies, showing benefit for those that require only a single
4/27/2009 11:16:00 AM

Enterprise Resource Planning: Bridging the Gap between Product Vision and Execution
Why has Infor been successful at tacitly nurturing and growing acquired companies when many more noisy competitors have not?

TECHNICAL RESOURCE CENTER: Enterprise Resource Planning: Bridging the Gap between Product Vision and Execution Enterprise Resource Planning: Bridging the Gap between Product Vision and Execution P.J. Jakovljevic - October 13, 2005 Read Comments Infor Plans Infor , a global provider of enterprise business solutions for selected discrete and process manufacturing and distribution industries, has been building its vertical focus through a long series of acquisitions—acquisitions, which on the surface, may have seemed superficial,
10/13/2005

Giving a Business Process Management Edge to Enterprise Resource Planning
By providing business process management functionality, Exact hopes to bring competitive enhancements to enterprise resource planning systems used by small and medium businesses.

TECHNICAL RESOURCE CENTER: Giving a Business Process Management Edge to Enterprise Resource Planning Giving a Business Process Management Edge to Enterprise Resource Planning P.J. Jakovljevic - January 12, 2006 Read Comments Giving a BPM Edge to Its ERP Product Lines Once the proof of concept that Exact e-Synergy could be a business process management (BPM) enabler had been made, Exact realized that the technology could also provide an edge to its enterprise resource planning (ERP) product lines. It hopes that Exact Globe 2000 and
1/12/2006

Best Phone Systems for a Successful Call Center
The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing decisions on phone system features, reliability, scalability, and cost effectiveness.

TECHNICAL RESOURCE CENTER: Best Phone Systems for a Successful Call Center Best Phone Systems for a Successful Call Center Source: CompareBusinessProducts.com Document Type: White Paper Description: The phone system in your call center should help you achieve some very specific objectives, such as: increasing revenue opportunities, reducing costs, maximizing productivity, and improving customer satisfaction. This paper reviews seven leading call center phone systems in order to help phone system buyers make the right purchasing
9/21/2010 2:00:00 PM

Sage Abra HRMS 10.0 for Human Resource Management Certification Report
Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC's Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software selection projects. Download this report for product highlights, competitive analysis, product analysis, and in-depth analyst commentary.

TECHNICAL RESOURCE CENTER: Sage Abra HRMS 10.0 for Human Resource Management Certification Report Sage Abra HRMS 10.0 for Human Resource Management Certification Report Source: Technology Evaluation Centers Document Type: Certification Report Description: Sage Abra HRMS 10.0 is now TEC Certified for online comparison of human resource management (HRM) systems in TEC s Evaluation Centers. The certification seal is a valuable indicator for organizations relying on the integrity of TEC research for assistance with their software
11/25/2010 1:18:00 PM

Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends
Despite impressive product depth and breadth (for instance, customer relationship management [CRM], workflow, traceability, and quality management are provided natively), Strategic Systems International (SSI) has longstanding partnerships with several best-of-breed specialists.

TECHNICAL RESOURCE CENTER: Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends Impressive Enterprise Resource Planning Solution Gets A Little Help From Its Friends P.J. Jakovljevic - July 27, 2006 Read Comments Nothing Without a Little Help from its Friends Strategic Systems International ( SSI ) ( http://www.ssi-world.com ) has been developing, implementing, and supporting packaged enterprise systems since 1982, initially as an information technology (IT) department of Powell Duffryn plc , and
7/27/2006

Enterprise Applications--The Genesis and Future, RevisitedPart Two: 1990s--Enterprise Resource Planning
Integrated enterprise resource planning (ERP) software solutions became synonymous with competitive advantage, particularly throughout the 1990's. Customers were demanding to have their products delivered when, where, and how they wanted them. Companies were therefore compelled to develop and embrace the philosophies of just in time (JIT) and closer supplier partnerships as a way to remain competitive.

TECHNICAL RESOURCE CENTER: typical MRPII system in technical requirements such as graphical user interface (GUI), relational database management system (RDBMS), use of fourth-generation language (4GL), and computer-aided software engineering (CASE) tools in development, client/server architecture, and open-system portability; 2) More generally, a method for the effective planning and control of all resources needed to take, make, ship, and account for customer orders in a manufacturing, distribution, or service company. Given
4/1/2004


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