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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

technical resource center  respond to questions, resolve technical support issues and handle inquires in a timely and efficient manner. Helping them to do so is a spate of contact-center technology solutions with features including call scripting, predictive dialing, multimedia recording, multi- site routing and real-time monitoring. In this Buyer's Guide, you will find details on what to look for, how to buy, what you can expect to pay and how to derive the most value from your contact center technology investment. Call Center Read More

Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » technical resource center


TEC Certifies the LogiXML Logi 9 BI Platform in its Business Intelligence Evaluation Center
LogiXML, Inc., the fast-growing leader in interactive, Web-based Business Intelligence (BI), today announced that the company's Logi BI Platform has been

technical resource center  data integration capabilities and technical fit. David Bourque, Research Analyst at Technology Evaluation Centers, said, TEC is very pleased to have certified and listed LogiXML as an integral business intelligence solution in our BI evaluation center. Now, decision makers in the process of selecting BI software can access and analyze LogiXML's Request for Information (RFI) criteria online-by using TEC's analysis engine to impartially compare and contrast LogiXML's solution with similar solutions on the Read More
SPECTRUM Human Resource Systems Corporation iVantage 5.0 for Human Resources Certification Report
SPECTRUM Human Resource Systems Corporation’s human resource information system (HRIS), iVantage 5.0, is now TEC Certified. The certification seal is a valuable

technical resource center  a user and a technical perspective, using a technique that involves users literally trying to hack into the system . Payroll service providers like ADP and Ceridian, and tier-one vendors such as SAP, Oracle, and Lawson, as well as boutique HR vendors like NuView and PerfectSoftware are some of SPECTRUM's main competitors. Some of iVantage's key advantages over its competitors, in our opinion, are flexibility and automation. Product Analysis Using the TEC Advisor decision support engine, we have prepared Read More
Implementing Enterprise Resource Planning: Lessons Learned from the Front
Successful enterprise resource planning (ERP) implementations can force organizations to reevaluate their business practices and processes, create a higher

technical resource center  achieve the functional and technical goals set for them. Many organizations do not see the point or necessity of achieving - and communicating - quick wins that showcase the benefits that the system would bring, even though doing this has long been considered a best practice. Again, the organization's can do culture works against the need to sell the system; teams are expected to appreciate the system's potential innately, simply because that is their job. Especially when a company's new projects Read More
Classic Enterprise Resource Planning Solution Shifts Over
About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes the Classic Fourth Shift solution and Fourth Shift Edition for SAP

technical resource center  to ensure standards compliance, technical expertise, solution requirements, and implementation tasks in accordance with UCCnet standards. Therefore, the ICC partnership presents SoftBrands' manufacturing customers with the ability to gain an out-of-the-box interface to exchange information with complete compliance to UCCnet standards. The ICC and SoftBrands combined solution should seamlessly transmit item data reliably, securely, and efficiently from Fourth Shift to trading partners via UCCnet. Along Read More
Extended Enterprise Resource Planning Vendor Shows Its Lean Side
About two-thirds of SoftBrands' revenue comes from its manufacturing division, which includes evolution, a platform neutral, extended enterprise resource

technical resource center  Enterprise Resource Planning Vendor Shows Its Lean Side Introduction Besides the Classic Fourth Shift and Fourth Shift Edition for SAP Business One solutions (see Classic Enterprise Resource Planning Solution Shifts Over ), SoftBrands Manufacturing 's core products include another extended enterprise resource planning (ERP) product named evolution (formerly Aremis Enterprise ), as well as DemandStream , a lean enterprise automation software system. For details on SoftBrands' recent history, see Read More
Case Study: St. Vincent Heart Center
Until recently, St. Vincent Heart Center used an HTML-based intranet to disseminate various types of information to its 470 employees and 200 contract workers

technical resource center   Read More
Essential Elements of Data Center Facility Operations
Seventy percent of data center outages are directly attributable to human error according to the Uptime Institute’s analysis of their “abnormal incident

technical resource center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, Uptime Institute, data center facility operations Read More
Considerations for Owning versus Outsourcing Data Center Physical Infrastructure
When faced with the decision of upgrading an existing data center, building new, or leasing space in a retail colocation data center, there are both

technical resource center  DCIM, data center, data center infrastructure management, DCIM management, DCIM software, DCIM software tools, IT, IT infrastructure, APC by Schneider Electric, facility operations and maintenance, data center life cycle, data center facility operations, data center PUE, PUE, data center physical infrastructure, data center infrastructure outsourcing Read More
Drink-IT Is TEC Certified for Mixed-Mode Enterprise Resource Planning
TEC is pleased to announce that Drink-IT by the NORRIQ Group is now TEC certified in the mixed-mode enterprise resource planning (ERP) software space. Drink-IT

technical resource center  IT Is TEC Certified for Mixed-Mode Enterprise Resource Planning TEC is pleased to announce that Drink-IT by the NORRIQ Group is now TEC certified in the mixed-mode enterprise resource planning (ERP) software space.   Drink-IT is one of the only global ERP solutions designed specifically for the beverage industry and supports the unique needs of beverage producers and manufacturers with additional extensive functionality on top of the Microsoft Dynamics NAV platform. Drink-IT has been serving the Read More
Technical White Paper: iSCSI Boot
Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has

technical resource center  White Paper: iSCSI Boot Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has long been one effective way of meeting those needs. However, what you might not know is that storage area network (SAN) booting with iSCSI connections can be even more effective in cutting costs and supplying information—and in providing greater security. Read More
Using CRM to Boost Call Center Performance
Call centers are the focal point of customer experience and can create a valuable competitive advantage. Providing call center staff and their managers with the

technical resource center   Read More
Engineering and Environmental Simulation Software for Water Resource Applications
Identifying and managing the risks associated with water resource projects is a challenge due to the variables of water systems. To overcome this challenge, you

technical resource center  and Environmental Simulation Software for Water Resource Applications Identifying and managing the risks associated with water resource projects is a challenge due to the variables of water systems. To overcome this challenge, you need to compile all available information into a framework that can be used to predict the outcome of alternatives. Find out how a computer simulation model can help water resource engineers improve the financial and environmental performance of their operations. Read More
The Evolution of Enterprise Resource Planning Includes Service Industries
Enterprise resource planning (ERP) vendors have extended their functionality to service vertical markets in the service industry. As a result, ERP for services

technical resource center  Evolution of Enterprise Resource Planning Includes Service Industries Since the late nineties, the enterprise resource planning (ERP) vendors that originally targeted the needs of manufacturing organizations have slowly extended their functionality to service the needs of non-manufacturing industries as well. By 2000, when many of the major ERP implementations for the manufacturing industry had tapered off, tier one ERP vendors such as SAP and Oracle had refocused efforts to market their integrated Read More
Infor—Putting Innovation at the Center of Business
Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how

technical resource center  Innovation at the Center of Business Infor is one of the top-selling enterprise resource planning (ERP) software vendors worldwide, developing the next generation of business software. Find out how the vendor’s application-focused approach has supported the exponential growth and transformation of its product lineup into fully integrated, state-of-the-art technologies and a forward-thinking array of business applications with very specific strategic functionality. Read More

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