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Self Service Business Intelligence
Self service BI is technology that provides non-technical individuals who need data with the ability to gather and display meaningful information. The technical
more about how the technical framework and infrastructure for supporting self service BI underlies the foundation of a successful business solution and how to approach deployment of such as solution.
Field Service Management (FSM) RFI/RFP Template
Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, In...
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Field Service Management (FSM)
Field service management (FSM) software is a set of functionalities for organizations or departments within organizations that have as main focus the intallation, maintanance, reparing, and meter r...
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chiefly financial, MRP and technical systems. EDS, begun in 1963, moved rapidly to become a major systems integrator of the day. Osprey, a latecomer to this market, started in 1993. Product Centric service branches were established in the 80's and early 90's out of product developers such as Oracle and IBM. These companies developed services around their products as a means to symbiotically cross-sell products and services. Website Creators and Designers (Creatives / Early Pure Plays) stepped out in the
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What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be
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Service Performance Insight
Service Performance Insight (SPI Research) provides research, consulting, training, and business planning to professional service organizations (PSOs).
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We Are All IT Users Now: Managed Service Providers, Software as a Service, and the Management of Remote Devices
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The State of Service Management
This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a
State of Service Management This document describes the current state of the service enterprise, and reveals the goals and investments prioritized by service leaders (over 200 polled in a recent survey) for 2012. It also reveals the performance benchmarks of leading service organizations, and divulges the strategic elements that contribute to best-in-class performance.
Top Software for Service Companies
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Transform Your Service Organization into a Performance-driven Leader
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Selecting Field Service Management Software
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This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on
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In the context of delivering applications as a service, the enabling software layer also needs to be delivered as a service. While there are a number of
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