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Documents related to » technical support job description


Industry Support in WCM » The TEC Blog
Product technology defines the technical architecture of the product, and the technological environment in which the product can successfully run 18   Of those categories you can expect a certain number of features to be supported by a product. The chart shows the industry average (as covered in TEC research) for levels of WCM functionality support. The closer the line is to the outer edge of the chart, the more you can expect to find standard functionality supported. These categories break down into

TECHNICAL SUPPORT JOB DESCRIPTION: functionality, industry average, WCM, web content management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
09-11-2007

SSA Seeks Support from Synquest


TECHNICAL SUPPORT JOB DESCRIPTION: SSA Seeks Support from Synquest SSA Seeks Support from Synquest Steve McVey - October 1, 1999 Read Comments SSA Seeks Support from Synquest S. McVey - October 1st, 1999 Event Summary On Sept. 28, System Software Associates announced a joint marketing and development agreement with SynQuest, Inc. The deal will enable SSA to sell SynQuest Manufacturing Manager software to its existing customer base and to prospective customers globally. In addition, both companies will jointly develop software to integrate
10/1/1999

Technical White Paper: iSCSI Boot
Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has long been one effective way of meeting those needs. However, what you might not know is that storage area network (SAN) booting with iSCSI connections can be even more effective in cutting costs and supplying information—and in providing greater security.

TECHNICAL SUPPORT JOB DESCRIPTION: Technical White Paper: iSCSI Boot Technical White Paper: iSCSI Boot Source: QLogic Corporation Document Type: White Paper Description: Reducing costs and increasing the quantity and availability of data have always been concerns for IT departments. Booting up with a local area network (LAN) has long been one effective way of meeting those needs. However, what you might not know is that storage area network (SAN) booting with iSCSI connections can be even more effective in cutting costs and supplying
9/5/2007 11:53:00 AM

SAP Support - From Reactive to Proactive » The TEC Blog
skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer

TECHNICAL SUPPORT JOB DESCRIPTION: ActiveEmbedded, customer support, Enterprise Support, MaxAttention, SAP, SAP Active Globa Support, Solution Manager, Standard Support, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-01-2013

Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support
User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence, often attributable to lags between training and the go-live date. In-application performance support is thus of tangible benefit to users—and to your organization as a whole.

TECHNICAL SUPPORT JOB DESCRIPTION: Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support Ensure Ongoing User Competency with OnDemand Personal Navigator In-application Performance Support Source: onDemand Software Document Type: White Paper Description: User proficiency is critical to software implementations. Without competent users, your implementation will probably fail, and the return from your software investment will be less than anticipated. Unfortunately, this is a common occurrence,
12/6/2006 12:01:00 PM

Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives
In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing, sharing, and leveraging information in an enterprise, holistic manner that’s aligned with strategic, data-driven business objectives. See how you can achieve this.

TECHNICAL SUPPORT JOB DESCRIPTION: Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives Enterprise Information Management: In Support of Operational, Analytic, and Governance Initiatives Source: SAP Document Type: White Paper Description: In most organizations today, corporate information is managed by many tools and teams, but there’s a trend toward enterprise information management (EIM), a practice that coordinates teams and integrates tools. EIM is a best practice for creating, managing,
3/21/2011 3:54:00 PM

More Infrastructure Support for CyberCarriers
Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

TECHNICAL SUPPORT JOB DESCRIPTION: planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and network transport, to Application Service Providers, Internet
6/27/2000

Building a Customer-centric Enterprise Knowledge Base for Improved Customer Support » The TEC Blog
the skill of a technical writer to continuously improve upon the quality and manner of the presentation of information— KBs that have been developed for internal use within an organization need to be altered in order to become an effective tool for customers. This is not best left in the hands of a customer support employee, as persons in such a role tend to employ jargon and shorthand notations that clients might find confusing. Once the language is clarified, clients can research resolutions to known

TECHNICAL SUPPORT JOB DESCRIPTION: CRM, Customer Centric, customer support, Enterprise Knowledge Base, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
16-11-2012

Davis Controls Ltd.: Cutting Edge Technology, Excellent Service and Support Delivers Growth
In 1996, Davis Controls, a licensed assembler of instrumentation and control products, implemented Exact Software’s Macola Progression solution. The subsequent 50 percent increase in their sales convinced the company to deploy Macola Enterprise Suite (ES). Macola ES’s integrated business process management (BPM) tools have led to improved productivity.

TECHNICAL SUPPORT JOB DESCRIPTION:   Scientific,   and Technical Consulting Services,   Management of Companies and Enterprises Related Keywords:   satisfaction,   Exact,   Davis,   case,   customer Source: Exact Learn more about Exact Readers who downloaded this case study also read these popular documents! TEC 2013 CRM Buyer s Guide for Medium and Large Enterprises TEC 2013 ERP Buyer s Guide for Process Manufacturing Quality Management Single ERP Software versus Multiple Software Systems Why Performance Management? A Guide for
4/29/2005 9:33:00 AM

Upgrading Your Job Scheduling Environment
This white paper explains the importance of an independent, enterprise-wide job scheduling solution for your IT infrastructure. It discusses why you need a single job scheduling tool, the market drivers leading IT professionals to an independent job scheduling solution, the benefits of an independent job scheduling solution, and how it can save your business valuable time, money, and resources while avoiding risk.

TECHNICAL SUPPORT JOB DESCRIPTION:
6/1/2010 1:03:00 PM

Research Analyst Job Opportunity » The TEC Blog
Research Analyst Job Opportunity » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

TECHNICAL SUPPORT JOB DESCRIPTION: analyst position, decision support analyst, enterprise software analyst, job opportunity, research analyst, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-06-2008


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