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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 technical support outsourcing


Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

technical support outsourcing  the comprehensive suite of technical and functional/business process support necessary to enable businesses to effectively utilize their ERP systems to drive measurable business benefi ts. These services include: TECHNICAL SERVICES   Operating Systems Administration Application Administration Database Administration Network Administration 24x7 Support/Service Desk Desktop Support/End-User Device Management   FUNCTIONAL/BUSINESS PROCESS SUPPORT SERVICES   Functional Support Services (finance,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Outsourcing--IT Infrastructure RFI/RFP Template

Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility  

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Documents related to » technical support outsourcing

Outsourcing Security Part 1: Noting the Benefits


Without effective security, companies risk losing money and customer trust. With good security, companies have the power to maintain stakeholder value, customer loyalty, and competitive advantage. Faced with the complexity of providing effective security, many companies are turning to outsourcing.

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Outsourcing--IT Infrastructure RFI/RFP Template


Employee Information, IT Facility and Data Center Operation, Distributed Technology Operation, Network and Communications Service, Business Continuity and Disaster Recovery, Security, Certifications and Accreditations, Client Experience, Business Flexibility

technical support outsourcing   Read More

Outsourcing Supply Chain Planning Processes


Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing strategy for their supply chain planning processes should first address some key aspects of these tools.

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Outsourcing Security Part 2: Measuring the Cost


Evaluating the cost of outsourcing can be challenging because most organizations cannot fully estimate the financial impact of such a decision.

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Outsourcing, IT Infrastructure


The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld devices; web site, or application hosting, etc.

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Software Outsourcing Service


Depending on customers' needs, HopeRun provides offshore software outsourcing using a number of different models, including application development, QA, software localization, and operation support and maintenance. HopeRun provides application development in its complete cycle from business requirement analysis, design, development, testing, delivery, and up to post-production maintenance. Due to the company's strict compliance to CMMI3, HopeRun guarantees its development cycle follows industry standards and its final deliverables are of high quality. For customers in need of outsourcing QA processes or expanding their existing QA teams, HopeRun has a team of QA specialists. The company's service includes regression testing, performance testing, test case design, and automated test scripts. HopeRun's QA team can take advantage of the potential time zone difference and provide overnight QA services to its customers. If a company's software products are written in English or Japanese and are ready to be marketed in other languages such as Chinese, HopeRun provides localization service to make those products ready for the global market. Finally, with engineers experienced in a wide range of platforms such as Windows Servers, Unix, and Linux, HopeRun provides daily operation support and maintenance of customers' existing systems. Because of the potential time zone difference, HopeRun can perform maintenance tasks at late hours for its customers.  

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Sarbanes-Oxley and Its Impact on IT Outsourcing


The rules have changed for IT outsourcing companies and their clients. The US Sarbanes-Oxley Act (SOX) casts a giant shadow over every person and organization that comes in contact with a company’s financial records and reports. We’ll look at ways in which outsourcing companies can take proactive measures to meet both the spirit and letter of compliance guidelines through audits and adherence to industry best practices.

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Rethinking Payroll Outsourcing in a Healthcare Organization


Outsourcing payroll can seem like a great idea, but giving control of your payroll data to an outside organization can cause more headaches than it takes away. Read this white paper from StarGarden to uncover facts and myths about outsourcing payroll, and to learn the five warning signs that you need a new payroll system.

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How Performance Support Creates High-performance Employees


Performance support helps keep workers on track. But truly effective performance support communicates company-specific “when, what, and how” information, in the fastest, clearest, and easiest way possible—like a GPS unit issuing personalized directions for the specific task at hand. Performance support won’t teach you how to drive, but it will help you get to where you want to go.

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Dedicated Offshore Outsourcing


IXION provides the following dedicated offshore outsourcing services. Offshore software development: IXION will manage all aspects of the project and provide a fixed bid to deliver the application using its current resources. IT staff augmentation: IXION will hire and staff a dedicated offshore team exclusively for your organization; you manage the software development life cycle via direct contact with an exclusive offshore project manager and access to a dedicated onshore client services manager. IXION provides VoIP phone service, support tools, and issue tracking systems to facilitate communication. IT infrastructure/offshore operations: IXION will design and manage the creation of a wholly owned offshore operation for your organization. All aspects of setting up the offshore operation and creating the subsidiary are delivered within a fixed budget and timeframe. IXION will transition the operation over to you after a designated training period. This is a build-operate-transfer (B-O-T) model. IXION has a dedicated and experienced senior management team. The company's development resources, offshore infrastructure, and customer base helps support its professional onshore and offshore services.  

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