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Forget Speeds and Feeds-ERP Outsourcing for the Mid-market
If you base your selection of an outsourcing partner on a service provider’s strengths, it can be difficult to make an apples-to-apples comparison among the

technical support outsourcing  the comprehensive suite of technical and functional/business process support necessary to enable businesses to effectively utilize their ERP systems to drive measurable business benefi ts. These services include: TECHNICAL SERVICES   Operating Systems Administration Application Administration Database Administration Network Administration 24x7 Support/Service Desk Desktop Support/End-User Device Management   FUNCTIONAL/BUSINESS PROCESS SUPPORT SERVICES   Functional Support Services (finance, manufactur Read More...
Outsourcing, IT Infrastructure
The IT Infrastructure Outsourcing knowledge base focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical type...
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Documents related to » technical support outsourcing


Selecting an Outsourcing Provider-Art or Science?
As there are many different categories of outsourcing services, there are also many outsourcing providers. With many different aspects to consider, how can a

technical support outsourcing  attrition, language capability, and technical skills. The company should decide what size provider it is looking for, which is part of the risk profile. Should the company select a large, global provider and risk being a small fish in a big pond , or focus on smaller providers where the company can have a more influential partnership, but in the long-term, vendor viability risks may be somewhat higher? The company needs to decide whether it wants to go with a best-of-breed approach, or select providers w Read More...
University of Canberra Achieves a Step Change With Offshore Outsourcing
This case study showcases the University of Canberra’s (UC) successful outsourcing story amidst an increasingly competitive education industry in Australia. A

technical support outsourcing  retaining some in-house, high-level technical or managerial role. Find out more now. Read More...
Outsourcing Supply Chain Planning Processes
Supply chain planning tools deliver potentially tremendous savings when well implemented, and wreak havoc when they fail. A company considering an outsourcing

technical support outsourcing  the design and the technical feasibility of the solution. Given that SCP solutions are representations of a specific supply chain, and that supply chains change constantly, maintenance of the solution is critical. An up-to-date model is required to keep plans valid and to build on the benefits of the initial implementation. As planners work with an SCP solution over time, they will learn more about its capabilities. This will generate more ideas about how to increase the value delivered by the systems. Th Read More...
Outsourcing Security Part 3: Selecting a Managed Security Services Provider
As the final article in a three-part series on outsourcing security, the following article provides guidelines for selecting a dependable managed security

technical support outsourcing  more than 2,100 highly technical personnel. Much of his career was spent in locations such as Taiwan, Vietnam, the United Kingdom, and Germany. McLendon is a graduate of both the Air Force's Air War College and Air Command and Staff College. He earned his Masters of Science degree in Human Resources Management from Troy State University and his Bachelor of Arts degree in Management from the University of Maryland. He can be reached at Jmclendon@symantec.com or for more information on Symantic Security Sys Read More...
The Benefits of Call Center Outsourcing
An increasing number of companies are turning to business process outsourcing (BPO) because of the many advantages it provides. In 2002, the outsourced call

technical support outsourcing   Read More...
National Technical Systems
National Technical Systems (NTS) is an engineering services company. NTS provides testing, certifications, product design consulting services, and supply chain

technical support outsourcing  Technical Systems National Technical Systems (NTS) is an engineering services company. NTS provides testing, certifications, product design consulting services, and supply chain management solutions. Read More...
Cutting IT and Application Support Costs
With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant

technical support outsourcing  IT and Application Support Costs With budgets under pressure companies must look at ways to reduce IT costs. User support is a prime candidate for scrutiny, because it takes up a significant proportion of the budget. Putting in place a coherent, adaptable learning culture helps to ensure your support costs are minimized and employees remain productive. But there is no one-size-fits-all model. To achieve maximum impact at minimum cost, a variety of tools and approaches aligned overall with company Read More...
Outsourcing Corporate Tax Services
In this position paper, you’ll learn the case for corporate tax services outsourcing, the varying outsourcing options, and the key reasons why most companies

technical support outsourcing  tax compliance,tax payment,corporate tax payment Read More...
Is One Country Good Enough to Handle Your Outsourcing Business?
Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North

technical support outsourcing  One Country Good Enough to Handle Your Outsourcing Business? Recently, I touched on the idea of building a vendor portfolio to help manage risks associated with software outsourcing practices in the article Should North Americans Send More Software Development Work to China? I’d like to use this blog post to give some complementary readings for those who read the article and felt the vendor portfolio idea interesting. The concept of “portfolio” is very prominent in the finance world. “In finance, Read More...
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

technical support outsourcing  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More...
The Top 10 Myths of A/P Outsourcing
Taking hold of the advantages best-in-class companies gain through efficient automated accounts payable (A/P) means letting go of common misconceptions about

technical support outsourcing  accounts payable,outsourcing,AP outsourcing Read More...
Best Practices: Financial Due Diligence and the Outsourcing of Freight Bill Audit and Payment
There are significant advantages to outsourcing freight bill audit and payment (FBAP), not the least of which is the potential for reduced costs. And while

technical support outsourcing  freight bill audit and payment outsourcing,outsourcing FBAP,FBAP outsourcing challenges,FBAP outsourcing best practices,FBAP outsourcing,CTSI-Global Read More...
Outsourcing-The Pros and Cons
Outsourcing’s in the news these days, what with the US presidential election and all, but it’s usually covered from an “is it good for us” angle—where “us” is

technical support outsourcing   Read More...

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