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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 technical support work


Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

technical support work  help to plan for technical staff, because it provides elements to support the answers to the following questions: How many technicians do we need? What expertise should they have? When do we need them? Where do we need them? What will be our budget for the technical staff required? When we have responses to these questions, we can generate short and long term scenarios that will allow to have the time necessary to analyze what has to be done and will help develop a preventive behavior instead of a

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Field Service Management (FSM) RFI/RFP Template

Customer Engagement Management, Contract and Warranty Management, Work Order Management, Inventory, Logistics, and Parts Planning, Workforce Forecasting and Planning, Scheduling and Routing, Integration, and Analytics &Reporting and Technical Functionality 

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Documents related to » technical support work

No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice


Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice of what the market leader is trying to do with this middle-of-the-road support option.

technical support work  SAP provides an annual technical assessment and written plan to optimize the user's IT environment, support infrastructure, or business processes; potential risks and opportunities are identified, and the customer receives a formal report and individual plan for improvements. SAP pledges to provide Customer Competency Center (CCC) setup advice in the assessment section. Assisting customers in optimizing their CCC operation is a strong component of the assessment provided as part of Premium Support. As a Read More

Support and Maintenance: No Longer the Software Industry's "Best Kept Secret"?


Support and maintenance (S&M) contracts mean very different things to vendors and to users. With user enterprises' growing awareness of how these S&M agreements affect their bottom lines, vendors need to reassess their pricing and value proposition strategies.

technical support work  will have access to technical support, regular updates, and new releases of the vendor's purchased applications. In the past, software buyers have been mostly focused on bargaining over the up front, one-time-only license fees, and have not been paying enough attention to how much they will be paying in software maintenance fees thereafter. This has prompted many vendors to offer ludicrous discounts during the final negotiations, if not even give away free software, knowing full well they will recoup any Read More

IQMS Prospers by Helping Enterprises Work Smarter


IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their "collective intelligence quotient" through the fully functional EnterpriseIQ. IQMS has expanded throughout Europe and Asia, and believes with its service policy, it can continue to expand in the fiercely competitive global market.

technical support work  will speak to knowledgeable technical support personnel, who will make every effort to resolve any issues right then and there. If it cannot be resolved, then the call is escalated through the system. The goal is to get to the heart of the problem as quickly as possible, provide a solution, and keep IQMS customers running. To reduce costs, the support office uses multiple technologies to provide rapid, accurate support. For instance, connecting to the customer's system via the web or through a direct Read More

Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines


Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor technology selections. Industry wide, they have contributed to tens of billions of dollars of unnecessary costs. How do you avoid these expensive mistakes?

technical support work  variety of scientific and technical projects, including the development of pre-press equipment, life-test and reliability of integrated circuits for a Trans-Atlantic fiber-optic cable system, data processing and data acquisition systems at the Canadian Center for Magnetic Fusion, and power device development at GEC Hirst Research Centre, UK. He has also been a consultant to the International Civil Aviation Organization (ICAO) under its Technology Assistance Program. Dr. Robins is a physics honors Read More

More Infrastructure Support for CyberCarriers


Lucent NetworkCare Professional Services and IBM Global Services have announced an alliance to help emerging service providers. The two organizations have teamed up to provide network based services to enterprises and consumers. Lucent is also offering their CyberCarrier Reference Architecture as a blue print for the end-to-end network.

technical support work  planning, design, integration and technical support of complex, carrier-grade network infrastructures. The announcement is the first step in a CyberCarrier initiative by Lucent Technologies to help ensure design and delivery of end-to-end network and Internet data center solutions for CyberCarriers. CyberCarriers are service providers who offer a combination of high speed networking and data center services, including servers, storage and network transport, to Application Service Providers, Internet Read More

ERP for Discrete Manufacturing Accreditation Report: Business Technical Consulting (BizTech)


Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer. This report will assist organizations looking to determine the best-fit service provider for their implementation needs. Based on information provided to TEC by Business Technical Consulting (BizTech) and its clients, this report focuses on real-life implementation projects delivered by the service provider to three of its existing clients.

technical support work  Manufacturing Accreditation Report: Business Technical Consulting (BizTech) Organizations seeking the services of a value-added reseller (VAR), channel partner, implementer, vendor, or consultant require an evaluation of what this service provider has to offer. This report will assist organizations looking to determine the best-fit service provider for their implementation needs. Based on information provided to TEC by Business Technical Consulting (BizTech) and its clients, this report focuses on real-li Read More

Work Technology Corporation


WorkTech provides labor management software systems for complex organizations, integrated with all leading ERP and EAM systems. Serving the energy sector, public and private utilities, manufacturing, and facilities management, WorkTech's software can automate 100% of a company's pay rules. With 20 years of experience in these sectors, WorkTech delivers sound products and consulting to its clients so that they obtain a significant return on investment every time.

technical support work  time tracking, timekeeping, turnaround costing,time and attendance software Read More

SAP Releases Value Maps for Easier SAP Enterprise Support Navigation


SAP has announced SAP Enterprise Support value maps. The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools.
technical support work  Releases Value Maps for Easier SAP Enterprise Support Navigation SAP has announced  SAP Enterprise Support value maps . The value maps are delivered via the SAP Enterprise Support Academy program, a dedicated portal with flexible entry points and aggregated views on learning assets and services content combining training, support, and deployment of best practices. They are an intelligent selection mechanism to help customers find the right services and tools. With more than 350 single services, SAP Read More

Social ERP Emerges, Transforms the Way People Work (Part 1)


It is no secret that social networks and media—Facebook, Twitter, LinkedIn, Wikipedia, etc.—are having a huge impact on all aspects of people’s lives. Enterprise resource planning (ERP) systems are not immune to the tide of social media changes that are sweeping across the technology landscape. All the large ERP solution providers have made or are making large investments to keep up with the

technical support work  social ERP, social ERP capability, ERP and social, social media and ERP, social ERP system Read More

Active Escrow: The Technical Verification of Software Source Code


The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management.

technical support work  Escrow: The Technical Verification of Software Source Code The source code for mission-critical software products is almost never provided to users by the supplier. All the end-user has is a copy of the compiled source code—in other words, the object code that can only be read and executed by the computers concerned. That’s why professional escrow is becoming an essential component of operational risk management. Read More

Making EMV Work across New Markets


Last fall, when Visa announced plans to drive chip card and mobile payment adoption, the question of whether the US will adopt EMV chip technology was made redundant, with two questions remaining in its place: when and how? By December 31, 2011, more than one million EMV chip-enabled cards had been issued by US financial institutions. MasterCard and Discover have since published their recommendations of how to roll out EMV in the US. With deadlines of between 2013 and 2015, financial institutions need to start planning how to protect their current infrastructure investments while meeting these new requirements cost-effectively. Compass Plus looks at the advantages of making the switch to the EMV standard and offers guidelines for successful implementation.

technical support work  emv,usa,compass plus,emv usa,emv compass plus,emv payments,chip,pin Read More

Making the Team Work


Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including clear goals and time constraints. This process, of course, is called "discovery."

technical support work  the Team Work Prepare To Sell At The Board Level Early in the campaign, the important thing is to get all your team members on the same page, share available knowledge, and plan ways to gather other required information. The first few meetings should be formal, with a printed agenda, including clear goals and time constraints (showing respect for team members' time). Their objective is to determine the prospect's requirements, based on research, preliminary conversations, and even request for Read More

Saba’s @Work 2014 Global Summit—The Impact of Happiness


Everyone knows that a happy worker is a productive worker. In fact, many successful companies today have embraced this concept in an effort to enhance employee productivity. Saba Software, a talent management solutions provider, is capitalizing on this concept by recognizing that happiness in the workplace is an important differentiator for finding and retaining good employees. Read about what Saba is doing to deliver employee happiness and its impact on the company's product development strategy and future roadmap.

technical support work  Saba @Work 2014 Global Summit, employee happiness, employee productivity, Saba 2014 summit, talent management Read More

A Modern Approach to Improving Customer Support


As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how.

technical support work  Modern Approach to Improving Customer Support As products become more complex and customer expectations continue to rise, service and support become increasingly difficult. So how can service and support managers transcend these problems and use each customer interaction to build customer loyalty and drive service leveraged revenue? By empowering customers with Web 2.0 technology and enabling users to manage their own experiences. Find out how. Read More