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Planning Horizon of a Technical Personnel Management System
Airlines struggle every day to reduce costs, maintain the level of customer service, and have more efficient processes, and this puts more pressure on line

technical support work  help to plan for technical staff, because it provides elements to support the answers to the following questions: How many technicians do we need? What expertise should they have? When do we need them? Where do we need them? What will be our budget for the technical staff required? When we have responses to these questions, we can generate short and long term scenarios that will allow to have the time necessary to analyze what has to be done and will help develop a preventive behavior instead of a Read More
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » technical support work


No Yawn Intended: Enterprise Applications Giant Introduces a Mid-tier Support Choice
Many market observers might yawn at SAP's recent Premium Support announcement, but users increasingly appreciate more choice and certainty, and may take notice

technical support work  SAP provides an annual technical assessment and written plan to optimize the user's IT environment, support infrastructure, or business processes; potential risks and opportunities are identified, and the customer receives a formal report and individual plan for improvements. SAP pledges to provide Customer Competency Center (CCC) setup advice in the assessment section. Assisting customers in optimizing their CCC operation is a strong component of the assessment provided as part of Premium Support. As a Read More
What Is the Value Proposition of Support and Maintenance?
Mature systems in any enterprise require an approach different from newer implementations to software support—one that focuses on customization

technical support work  The first item was technical support and problem resolution hotlines , whereby the vendor supplies a hotline, call center service (24x7x365, if at all possible). Users and information technology (IT) staffers can call and get answers to mission-critical questions. Business-related issues from the use of software are a daily occurrence in any business, and these issues may be the result of flaws or bugs in the software, confusion about how the software works, or both. Regardless of the reason, software Read More
Managing Risks, Managing Measures: Decision Support Methodologies in Business Part 1: Guidelines
Poor measurement methods can take off millions or more from bottom lines, and contribute at least in part to project failures, corporate inefficiencies and poor

technical support work  variety of scientific and technical projects, including the development of pre-press equipment, life-test and reliability of integrated circuits for a Trans-Atlantic fiber-optic cable system, data processing and data acquisition systems at the Canadian Center for Magnetic Fusion, and power device development at GEC Hirst Research Centre, UK. He has also been a consultant to the International Civil Aviation Organization (ICAO) under its Technology Assistance Program. Dr. Robins is a physics honors Read More
IQMS Prospers by Helping Enterprises Work Smarter
IQMS has certainly succeeded in helping hundreds of midsized plastic processors and other repetitive manufacturers increase their

technical support work  will speak to knowledgeable technical support personnel, who will make every effort to resolve any issues right then and there. If it cannot be resolved, then the call is escalated through the system. The goal is to get to the heart of the problem as quickly as possible, provide a solution, and keep IQMS customers running. To reduce costs, the support office uses multiple technologies to provide rapid, accurate support. For instance, connecting to the customer's system via the web or through a direct Read More
LTCH Picks Spinnaker for SAP Third-party Support
My recent blog post said that third-party software service and maintenance providers continue to peel off lucrative maintenance contracts from large vendors one

technical support work  and Siebel third-party maintenance, application/technical management, and consulting services, recently announced that  Swiss manufacturer LTCH has chosen Spinnaker Support  as its SAP support and maintenance partner. LTCH is a manufacturer of precision carbide cutting tools specialized in milling and turning inserts made of state-of-the-art sub-micron grades and physical vapor deposition (PVD) coatings. The company’s only factory is located in Switzerland and all production processes of the products Read More
Alternative Software Support and Maintenance Options
Smart companies are investigating all possible software support and maintenance (S&M) options. Alternative software S&M is not for all businesses, but it seems

technical support work  Software Support and Maintenance Options Enterprises have choices when it comes to software support and maintenance (S&M) providers. Several, less costly options exist for any company that is considering discontinuing S&M for an application. For more background on software maintenance and support, please see Will User Enterprises Ever Get onto an Easy (Support and Maintenance) Street? , Support and Maintenance: No Longer the Software Industry's Best Kept Secret ? , What Is the Value Proposition Read More
Making EMV Work across New Markets
Last fall, when Visa announced plans to drive chip card and mobile payment adoption, the question of whether the US will adopt EMV chip technology was made

technical support work  emv,usa,compass plus,emv usa,emv compass plus,emv payments,chip,pin Read More
True Digital Dashboards and Support Strategic Effectiveness
Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They

technical support work  Digital Dashboards and Support Strategic Effectiveness Digital dashboards provide visibility into key performance indicators through simple visual graphics within a browser, such as gauges, charts, and tables. They can drive strategic effectiveness, but only if the true meaning of digital dashboard is understood, and if the person responsible for maintaining the dashboard knows the business rules of the organization. Read More
Bad Customer Support Is Not a Software Problem
A couple of days ago, my laptop decided (all on its own) to jump off my desk.Lucky for me, it survived almost completely undamaged except for a broken latch

technical support work  So I called the Technical Service department again and asked if they could find the right part number. They couldn’t. My laptop was no longer under warranty, you see, so they weren’t allowed to look up the number for me. But Parts and Services might be able to help. Argh. I took a deep breath, called Parts and Services again, and asked if there was anyone on earth who could give me the ID number for the part I needed so that I could actually buy the part. From the vendor. For money. The rep had no Read More
IFS Enterprise Apps to Work with Wearables
IFS Labs has created a proof of concept that shows how users of business applications can leverage wearable technology, such as the recently launched Samsung

technical support work  industry watch, internet of things, iot, mobile, ifs, erp, eam, fsm, smartwatch, field service, Read More
Decision Support Systems -- Overview and Case Studies
Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems

technical support work  Support Systems -- Overview and Case Studies Decison support systems range from simple electronic filing cabinets to complex data intensive and analytically sophisticated executive information systems. This primer provides an overview with real case studies. Read More
SAP Support - From Reactive to Proactive
I recently attended the SAP Active Global Support (AGS) Analyst Summit in Costa Mesa, California, along with a member of TEC’s software selection services team.

technical support work  skills that are part technical (application and operations), part project manager, part testing, and part business operations. Summary – SAP support – The Future is Predictive Over the years, SAP has made great strides in moving from a reactive to a proactive support model. The Merriam-Webster dictionary definition of pro-active is “acting in anticipation of future problems, needs, or changes.” A more focused definition for software vendors might be more along the lines of “telling the customer Read More
Saba’s @Work 2014 Global Summit—The Impact of Happiness
Everyone knows that a happy worker is a productive worker. In fact, many successful companies today have embraced this concept in an effort to enhance employee

technical support work  Saba @Work 2014 Global Summit, employee happiness, employee productivity, Saba 2014 summit, talent management Read More
Making the Cloud Work for You
As the marketplace moves towards a less opaque and more defined cloud computing model, UK-based businesses will increasingly expect reliable, secure and cost

technical support work  clous computing,technology,icm,hosting,datacentre,security Read More

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