Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference between simply serving a customer and centering on a customer's specific needs and satisfaction.
stores are geared toward teens and twentysomethings, and emphasize cell phones, music and movies, home theater, gaming, and mobile audio. And for small businesses, the stores are signed Best Buy for Business, and have an expanded computer section and a stronger geek squad (Best Buy''s in-home/office technology assistance team) presence, as well as central help islands staffed by associates wearing blue-collared shirts (as opposed to knitted golf shirts). People come to specialty stores because they