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Navigating Between Service Management Scylla & Charybdis - Part 2
Part 1 of this series analyzed the phenomenon of the rise of the service economy: the increasing importance of the service sector in industrialized economies

teknion aftermarket  Between Service Management Scylla & Charybdis - Part 2 Part 1 of this series  analyzed the phenomenon of the rise of the service economy : the increasing importance of the  service sector  in industrialized economies. Especially in a sluggish market, service delivered after the initial sale of a product is what can truly differentiate competitors. In fact, after-sale service is quite difficult to replicate. Thus, while  durable (hard) goods orders  decline and product-based margins Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » teknion aftermarket


The Complexities of Quote-to-order and Possible Solutions
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities

teknion aftermarket  Complexities of Quote-to-order and Possible Solutions Sales channels struggle to understand their products well enough to sell them effectively. Getting sales representatives and channel partners up to speed (informed) on new and existing products is expensive and time-consuming. Furthermore, as product complexity increases, so does demand for customized products and services. For more background, please see The Basics of Quote-to-order Systems . Even More Complexity beyond the Direct Sales Force Read More...
Encompix--Thriving on Encompassing Complexity Part One: Event Summary
If Encompix has for any reason deliberately maintained its ETO-oriented (engineer-to-order) enterprise resource planning system as one of the best-kept secrets

teknion aftermarket  -Thriving on Encompassing Complexity Part One: Event Summary Event Summary Encompix, Inc . ( www.encompix.com ), a privately-held North American provider of enterprise resource planning (ERP) solutions that helps mid-size engineer-to-order (ETO) and project-based manufacturers to improve their business is a stellar example of a focused niche vendor. As an illustration, seven US-based ETO companies recently selected the Encompix ERP system within a thirty-day time bracket. Encompix, which has a Read More...
Will 2013 Be IBS’ Comeback Year? Part 2
In part 1 of this series, we took a look at IBS, some of the challenges the company was facing, and its software offerings for the business community. To

teknion aftermarket   Read More...
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

teknion aftermarket  Lifecycle Management - Tapping into the Value of the Product Aftermarket What is Service Lifecycle Management? Service Lifecycle Management (SLM) is a business initiative focused on servicing a company's products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product after the initial sale. But it is more than that; it is also a way to become a strategic part of the customer's business after the sale is completed. General Read More...
Enterprise Resource Planning Giants Eye the Shop Floor
Because production systems on the shop floor are typically not synchronized and integrated with the planning ones, there is a lack of timely and accurate

teknion aftermarket  Resource Planning Giants Eye the Shop Floor SAP Eyes the Shop Floor For some time, SAP has been attempting to get closer to (i.e., to get into the hearts and minds of) plant-level personnel with its adaptive manufacturing and adaptive business networks (ABN) themes. The introduction of the SAP Plant Manager Dashboard in 2004 demonstrated that SAP is dead serious about extending its reach onto the plant and shop floor. With this product introduction, the vendor has delivered a solution that Read More...
Cincom Sticks to CONTROL of ETO and MRO Part 2: Market Impact
Cincom's latest product release covers many new bases, is architecturally adequate and remains a well-attuned offering for ETO and MRO enterprises. While it is

teknion aftermarket  Sticks to CONTROL of ETO and MRO Part 2: Market Impact Cincom Systems Background Cincom Systems, Inc. ( www.cincom.com ), a privately held, Cincinnati, OH based provider of software solutions and services primarily to complex manufacturers has possibly been a schoolbook case of longevity in the software business. Since 1968, the company has developed tools for manufacturing, financial, and sales automation applications. Its software manages application development, customer support, database, call Read More...
Click Commerce Acquires Allegis
Click Commerce, a provider of partner relationship management (PRM) software for the Global 2000 companies, announced it reached an agreement in principle to

teknion aftermarket  Commerce Acquires Allegis Event Summary On March 24, Click Commerce, Inc. (NASDAQ: CKCM), a provider of partner relationship management (PRM) software for the Global 2000 companies, announced it reached an agreement in principle to acquire Allegis Corporation , a San Francisco-based privately held PRM company, founded in 1998. The vendor believes this move will reinforce its leadership position in the PRM market, extend its product offering, and broaden its reach into new vertical and geographic Read More...
One Vendor’s Mission to Make Service Businesses Click - Part 3
Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization

teknion aftermarket  Vendor’s Mission to Make Service Businesses Click - Part 3 Part 1 of this blog series introduced ClickSoftware Technologies (NASDAQ: CKSW), which until recently had focused solely on workforce and service optimization software solutions for large field service companies. Gradually, via both internal development and a few appetizing acquisitions in 2009, the vendor added a few important growth engines, such as  mobile computing  solutions, shift planning (rostering) solutions, and solutions for the Read More...
Quote-to-Order RFI/RFP Template
Online Catalog, PIM Capabilities, Q2O/CPQ Workflow Management, Personalization and Localization, Rule Engines and Knowledge Base (Repository),Document

teknion aftermarket  to-Order RFI/RFP Template Online Catalog, PIM Capabilities, Q2O/CPQ Workflow Management, Personalization and Localization, Rule Engines and Knowledge Base (Repository),Document Management (for Proposals and Contracts), Pricing, Customer Information, Reporting and Analysis, Integration and Interfacing Requirements, Engineering Capabilities, Channel Support and PRM, Aftermarket Services, and more. Read More...
The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

teknion aftermarket  Power of Knowledge -- Knowledge is Power (Part 1) The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt with a seemingly not-really-knowledgeable call center person over the phone or a clueless technician that showed up at your door? To be fair, maybe those folks were knowledgeable in principle, but were still ill-informed about your particular problem, previously explained at a great length Read More...
SAP Customer Success Story: Industrial Machinery and Components
Universal Instruments Corporation, a leading capital equipment manufacturer, needed a flexible business solution to meet the challenges of globalization, and

teknion aftermarket  Customer Success Story: Industrial Machinery and Components SAP Customer Success Story: Industrial Machinery and Components If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP for Industrial Machinery & Components (SAP for IM&C) is a comprehensive set of solutions designed to integrate and streamline your enterprise, increase competitive advantage, and reduce costs. Source : SAP Resources Related to SAP Customer Success Story: Read More...
Lucrative but
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain management (SCM) of spare and

teknion aftermarket  but Risky Aftermarket Business-Service and Replacement Parts SCM The Business Challenge Growing pressure to improve customer responsiveness and profits has lately changed the traditional role of service management for spare and replacement parts. As competitive pressures push more products to a commodity-like business model, many manufacturing companies are increasingly relying on customer service to retain or establish a competitive advantage. Many manufacturers and distributors are also Read More...
PTC Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra
The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look

teknion aftermarket  Acquires Servigistics - Doubles Up on Its “Product and Service Advantage” Mantra The recently held PlanetPTC Live 2012 conference espoused the following two mantras – “Systems are Today’s Products” and “Product and Service Advantage.” Look for an exhaustive report from the conference and on PTC ’s Winchill PLM (product lifecycle management) , Creo CAD (computer aided design) , and MKS Integrity application lifecycle management (ALM)/ system engineering strategies. Most recently, on Read More...
LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

teknion aftermarket  Adds Value to B2B Pricing - Part 2 Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach: value-based pricing . In this day and age of highly accelerated new product introductions, history-based pricing approaches are often inadequate. My previous post explained the company’s approach and current state of affairs. Part 2 follows with my discussion with LeveragePoint’s CEO Steven Forth Read More...

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