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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 telecomm agents


Annoyed by ERP? You’re Not Alone.
Buzzwords are annoying. High-pressure sales pitches are annoying. Your competitors are sort of annoying.And ERP? Really annoying.That’s the perspective

telecomm agents  

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » telecomm agents

Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions


There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of Siebel, RightNow, InQuira, and Endeca), salesforce.com’s Service Cloud, Pegasystems, KANA Software, Moxie Software, etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of

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The Complexities of Quote-to-order and Possible Solutions


It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities for reaching manufacturing clients have opened up, and new sales opportunities have become available.

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PTC Acquires Axeda, Gets Deeper into IoT


PTC has announced its intention to acquire Axeda, a pioneer in the development of the Internet of Things (IoT) solutions that securely connect machines and sensors to the cloud. This acquisition signals PTC’s commitment to becoming one of the premier technology players in the IoT market.

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Making the Most of Workforce Optimization: An Agent Lifecycle Approach


Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

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The Truth about Agent Training and Turnover in the Contact Center


Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

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Pegasystems Buys Co-browsing Capabilities


Pegasystems, a software company that provides solutions for business process management (BPM), multichannel customer relationship management (CRM), business rules, and adaptive analytics, announced during its PegaWorld 2014 user conference a definitive agreement to acquire Profeatable Corporation, the provider of Firefly co-browsing technology.

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Sky


Sky, FieldOne's field service solution, supports interactive scheduling with optimization capabilities, resource and route planning, work order management, mobile task management, and reporting. The Sky routing module is an advanced, automated resource-routing engine (for agents and equipment). It provides automated dispatch, optimized routes and real directions, skill-based team assignment, and workload balancing. FieldOne supports any industry with a field service component.

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Do You Want to Profile Performance or Predict It?


This commentary describes the profiling approach to pre‐employment assessment, compares it to the predictive approach to assessment, and discusses some of the major issues with the profiling methodology. It then describes the results of an analysis comparing the effectiveness of the two methods in selecting insurance sales agents. Read this white paper to learn more about profiling approaches.

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Numerify Cloud Analytics Application Helps Companies Manage the "Business of IT"


Numerify, a provider of cloud-based business analytics, has announced the general availability of an innovative cloud analytics platform to support the business of IT dubbed Numerify360™ for IT. Numerify is the kind of tool that not only a CIO will love, but also all the IT department managers will wonder how they ever lived without it. Find out why.

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Fort Worth Bolt & Tool Selects Epicor Wholesale Distribution ERP


Fort Worth Bolt & Tool Co. of Fort Worth, Texas, has recently selected the Epicor Prophet 21 wholesale distribution enterprise resource planning (ERP) solution as well as Epicor B2B Seller to support e-commerce (to facilitate new ways for customers to purchase and interact with the retailer).

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