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Call Center Buyer’s Guide
A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can

telecommunications outsource  vendors such as Genesys Telecommunications, for example, of er solutions that put an end to customer frustration by ensuring that each interaction is routed to the ideal resource, no matter where that resource is located. This solution increases i rst-call resolution rates, manages variable call volumes with limited resources, increases cross-sell and up-sell rates and improves agent satisfaction. Speech and Interactive Voice Response (IVR) Solutions: Enhance customer interactions with speech-recognition Read More...
CC&B for Telecommunications Industries
Customer care and billing (CC&B) solutions for telecommunications providers typically provide mediation; provisioning; retail rating and billing; reporting; financial systems; packages, discoun...
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Documents related to » telecommunications outsource


WorldCom SPRINTs, Nokia/Visa Pays Bill, & Service Providers Gear for Wireless Tsunami
Ready for another Internet Tsunami? Broadband and Wireless ubiquitous infrastructures are coming into place at a rapid rate. Digital Business Service Providers

telecommunications outsource  plans there are from telecommunications carriers to get early into the planning stage. It is our belief that only a few DBSPs are in a position to take full advantage of the telecom companies' broadband and wireless services expansion plans at this point. Users who are ready to move forward with their projects early in the game have a distinct advantage. Large Companies Large companies should certainly be looking at the opportunities posed by Telecom company expansions now - and where they are expanding a Read More...
Lawson Software Expands Vertically As Well
On October 12, Lawson Software announced the formation of a new vertical market initiative for the telecommunications industry, its sixth and newest vertical

telecommunications outsource  one is for the telecommunications industry, and joins Lawson's established vertical markets in healthcare, retail, professional services, public sector and financial services. Lawson plans to bring to the telecommunications market the full suite of its lawson.insight Web-enabled extended-ERP Applications, including Human Resources, Financials, Procurement, Distribution, Analytics and Enterprise Relationship Management. As part of the new market initiative, Lawson has extended its alliance with partner EYT Read More...
Lawson Software Marches Over $300M Milestone
On August 3, Lawson Software, a provider of Internet-enabled business applications, announced it had won the largest contract in its history to extend its

telecommunications outsource  services, financial services and telecommunications - experienced triple-digit growth in contracting activity, compared to the same markets without a vertical focus in their prior fiscal year. Lawson continued its expansion in the retail sector with license fee growth of 33.3%. Lawson continues to execute on activities to generate revenue from lawson.community - e-business solutions and e-services powered by Lawson and delivered via the Internet. Lawson reported growth of more than 300% in new lawson.comm Read More...
A Supply Chain Applications Vendor Expands Beyond Its Roots
Click Commerce has evolved beyond its roots, into a provider of much more comprehensive on-demand supply and demand chain management software, consulting

telecommunications outsource  goods, contract repair, high-tech, telecommunications, petrochemical, and transportation industries. Some of Requisite's leading customers include BASF , Eastman Kodak , Graybar , Marathon Ashland Petroleum , and Union Bank of California . Mastering Data Management and Synchronization These Click Commerce solutions enable companies to manage information about any type of item, including finished goods for resale; direct materials used in manufacturing; and indirect materials used in maintenance, repair, a Read More...
Enterprise Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors
Creating outsourcing centers is a viable option for companies under pressure to develop quality products with tight time and budget restraints. Mid-market

telecommunications outsource  Software Product Outsourcing: A Fresh Perspective for Mid-market Vendors Introduction Software development and implementation outsourcing, and business process outsourcing has been big buzzwords for the past five years, and everyone seems to want to get on the outsourcing bandwagon . Some large vendors have even gone ahead to set up their own development centers in outsourcing countries such as India and Russia. But what about mid-sized vendors that currently develop their enterprise-level softw Read More...
Convergent Charging: Gain Flexibility While Reducing Costs
Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue

telecommunications outsource  Flexibility While Reducing Costs Telecommunications providers are currently stuck with cumbersome, slow-moving, and costly charging/billing solutions. These solutions often suffer from revenue leakage, insufficiently protect against credit exposure risk, and hinder business model innovation. Learn how to implement convergent charging services that can help reduce operating costs while improving customer intimacy and limiting revenue leakage. Read More...
Opticca Consulting inc
Opticca helps leading organizations across diverse industries make the most of their technology investments. Our subject matter experts tailor solutions to

telecommunications outsource  Financial Services, Insurance, Health, Telecommunications and Manufacturing domains. Specialties Aligning IT and Business, technology consulting in BI, SOA/EAI, Legacy Modernization, and ERP Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

telecommunications outsource  software components: Data communications Telecommunications Internal network Internet connections Firewalls VPNs Mainframe computers Servers Desktop PCs Laptops Handheld devices Printers Phones Operating systems and desktop software E-mail A company will typically look to outsource its I.T. infrastructure in order to obtain a more predictable cost structure, while receiving a well-supported and highly reliable system, with very high system uptime, and rapid response to problems. The following activities Read More...
Damco Solutions
Founded in 1996, Damco Solutions provides bespoke software development, application integration, reengineering and migration, application management, business

telecommunications outsource  care - government - telecommunications - media and publishing - hospitality and travel - energy and utilities Read More...
Outsourcing, IT Infrastructure Software Evaluation Report
The IT Infrastructure Outsourcing Software Evaluation Report focuses on the selection of companies who provide outsource services in the areas of information

telecommunications outsource  IT Infrastructure Software Evaluation Report The IT Infrastructure Outsourcing Software Evaluation Report focuses on the selection of companies who provide outsource services in the areas of information technology (IT) infrastructure. The typical types of activities that these providers perform include data center operations; network operations; backup/recovery services, data storage management services; system administration services; end user support of desktop PCs, laptops, and handheld Read More...
Nearshoring: Looking Closer to Home
Companies looking for savings but worried about the risks and cultural barriers involved in offshore outsourcing, whose business processes have a strong

telecommunications outsource  Looking Closer to Home Nearshoring, Looking Closer to Home If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Crimsonwing provides IT solutions to clients in the UK, Holland and Malta. Whether it involves training or consultancy, design or development, implementation or hosting (SaaS/ASP): Crimsonwing provides flexible services and support across the entire range of activity. Crimsonwing has won the award within the category of Read More...
So You Want to Outsource Your Messaging?
One of the primary benefits of outsourcing is the initial negation of 'up-front' costs associated with the implementation of a production system.

telecommunications outsource  You Want to Outsource Your Messaging? So You Want to Outsource Your Messaging? November 20, 2000 Product Background Application Service Providers have arisen on the Internet in response to such corporate messaging woes as support expenses, misbehaving application and server down-time. Assuming an organization ports all application functionality to an ASP, the only real concern for internal IT individuals would be ensuring a rich and stable connection to the Internet. ASPs use a Thin Client Read More...
Software Solutions: Outsourcing, Applications Software Competitor Analysis Report
The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It

telecommunications outsource  Solutions: Outsourcing, Applications Software Competitor Analysis Report The outsourcing application software knowledge base criteria are appropriate for selecting outsource providers in the area of business software development. It includes all activities performed by outsource providers including software development; software maintenance; software reengineering or rearchitecting; porting software to a new platform; and more. Read More...

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