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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service
Traditionally, utilities have leveraged robust meter, network, and customer service infrastructures. These technologies served the needs of largely regulated

telephone billing abstract part  a letter or a telephone call, the utility automatically sends information to the device to disconnect it (3). Once the utility receives payment, it can reconnect the device by way of an automated process initiated from the customer information system (6). To make this process possible, you need several functional components within the IT landscape. These include back-end systems with credit-and-collection-center functionality to identify delinquent customers, automated dunning and payment recording, Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » telephone billing abstract part


IFS Bucking the Trends - Part 2
Part 1 of this blog series analyzed the current upbeat state of affairs of IFS, a public business software company (listed on the Stockholm Stock Exchange

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To SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb)
The first part (Part II) of this blog series described the opportunities for software as a service (SaaS) or on-demand applications, especially in the current

telephone billing abstract part  SaaS or Not, Is That a Question? - SaaSy Discussions (Part IIb) The first part (Part II) of this blog series  described the opportunities for software as a service (SaaS ) or on-demand  applications, especially in the current difficult economic milieu. Part IIa then analyzed the  top five SaaS assumptions (misconceptions) recently outlined by  Gartner . Before any vendor can embark onto delivering a SaaS offering, it must thoroughly consider a number of harrowing SaaS technology choices and their Read More
Talking to an Unrelenting Cloud Enthusiast - Part 2
Part 1 of this blog series introduced Xactly Corporation, a provider of fully multi-tenant, software as a service (SaaS)-based solutions for sales performance

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Pricing Management in a Down Economy -- Part 2
Part 1 of this blog series expanded on some of TEC's earlier articles about companies' need for better pricing management and optimization practices. It also

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LeveragePoint Adds Value to B2B Pricing - Part 2
Part 1 of this blog series introduced LeveragePoint as a cloud-based newcomer to the business-to-business (B2B) pricing market with a novel pricing approach

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Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

telephone billing abstract part  101 - A Primer Part Two: Outsourcing Categories Outsourcing Categories Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the four broad outsourcing categories: Application software I.T. infrastructure Business process outsourcing (BPO), and Manufacturing This is Part Two of a three-part note. Part One discussed the history of outsourcing, described outsourcing pros and cons, and introduced Read More
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

telephone billing abstract part  vendor selection process,online crm,b2b leads,hosted crm,sales force crm,crm providers,sales tracking software,crm free online,business leads,lead generators,crm programs,crm asp,customer support software,crm packages,sales leads Read More
Nothing Succeeds Like Success(Factors) - Part 2
Part 1 of this series introduced SuccessFactors, a public provider of software as a service (SaaS) talent management solutions. My post first analyzed the

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The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

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Frankie Does ERP, Part 3
[Editor’s note: Frank is a real person, employed at a real company. However, I’ve changed certain identifying particulars for a variety of reasons. This

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