Home
 > search for

Featured Documents related to »  telephone call management


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

telephone call management  possible away from the telephone to the Web, which is less difficult than it might seem, because organizations usually find that about 12 questions will account for half the calls made. An effective self-help system should allow users or customers to resolve most common queries on their own, but it should also make it easy to escalate inquiries to an operator through telephone, Web chat, or e-mail if users get stuck or their questions are more complex. Also, call center representatives can sometimes Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
Start evaluating software now
Country:

 
   

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » telephone call management


Navigating Between Service Management Scylla & Charybdis - Part 1
It is no longer breaking news to say that the US and the European Union (EU) are turning from product-based to service economies. The trend of the increasing

telephone call management  farms  or the latest telephone systems, but they, too, will pay for SLAs with immediate repair options, as their businesses cannot afford to lose time waiting on a field technician. Offering appointments to customers for deliveries or repairs used to be fairly simple: all day, morning, or afternoon appointment windows were the norm, potentially leaving the customer waiting at home for hours. Today’s service businesses are forced to give customers more choice: four, two, and even one-hour windows are Read More
The Impact of IT Service on Business Process Management
There are potential benefits of operating business process management (BPM) side-by-side with business service management (BSM). BPM and BSM are emerging

telephone call management  computing environments. www.proxima-tech.com Telephone Australia 02 9458 1700 Germany 040 32005-405 United Kingdom 0870 870 0732 United States 720 946 7200 ©1998-2003 Proxima Technology, Inc., Centauri, and Centauri Business Service Manager are trademarks of Proxima Technology. Specifications are subject to change without notice. All other brand or product names are trademarks of their respective owners. About Fuego Fuego provides business process management software to Global 2000 customers who Read More
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

telephone call management  support. Support should include telephone calls, email, and comprehensive online documentation, technical notes and FAQs. Be sure the vendor can back-up support claims with a SLA. Does the support include training? Be sure your vulnerability management solution teaches you everything you need to know and offers live and recorded training and certification programs. Ideally, you want to have this all included with your subscription. How does the solution integrate with other applications? Interoperability Read More
Customer Relationship Management and the Next Generation Network
Next generation networks may eventually allow us to interact with the world in a way compatible with how we live. This would have the greatest impact on our

telephone call management  installed base of wired telephone networks to work with wireless cellular networks, something these networks weren't designed to do. But there are now technologies in place, based on open standards, that will make it possible for us to use these kinds of services to more effectively interact with customer and prospects, while improving our business and personal lives. Converging on the IP Multimedia Subsystem The IP multimedia subsystem (IMS) is a standards-based next generation networking architecture Read More
Business Process Management as a Blueprint for Mobile Workforce Management
As service organizations strive to achieve business objectives with limited resources, there is a growing need for greater visibility into business process

telephone call management  mobile workforce management,field service scheduling,field service optimization,services organizations,workforce sheduling optimization,ViryaNET,BPM,BPM and workforce management Read More
Systems Management Buyer's Guide
Enterprises of all sizes struggle to find and deploy effective systems management solutions. In the solution evaluation process, they need to weigh feature

telephone call management  systems management solutions,solution for it,solutions in it,it solutions,solutions it,it system management,system management system,system management,what is system management,management system,management systems,it systems management,systems management,systems and management,software it management Read More
New Management at Manhattan Associates
ATLANTA, Georgia -- Manhattan Associates Inc. MANH, the global leader in best-of-breed warehouse and transportation management systems, announced the

telephone call management  warehouse management systems,warehouse management system,warehouse management,3pl software,wms systems,wms software,supply chain software,warehouse software,wms vendors,book inventory software,wms system,warehouse management system wms,erp softwares,warehousing management system,open source wms Read More
Talent Management
Talent management@solutions encompass all the applications necessary for handling personnel-related tasks for corporate managers and individual employees from

telephone call management   Read More
Enter Enterprise Incentive Management and Incentive Compensation Management
Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay. This has created

telephone call management  Enterprise Incentive Management and Incentive Compensation Management Companies with large sales forces, huge product portfolios, and complex incentive plans with many variables need to offer variable pay based on individual or corporate performance. This need creates opportunities for a new enterprise software category called enterprise incentive management (EIM) or incentive compensation management (ICM), which should provide managers with decision support tools to model various compensation Read More
Mobile Device Management Comparison Guide
In this age of mobility, organizations increasingly use mobile device management (MDM) software to secure, monitor, manage, and support their mobile device

telephone call management  mobile device management,mdm,mdm software,mobile device management server,mobile device management solutions,mobile device management vendors,mobile device management software,open source mobile device management,mobile device management comparison,android mobile device management,mdm mobile device management,what is mobile device management,good mobile device management,mobile device management solution,mobile device management gartner Read More
Risk Management with Investigation Process Design, Execution, and File Management: The BPS Server Concept
Client processes and risk control contextualization can be greatly improved through investigation process design, process execution, and file management issues.

telephone call management  risk,investigation,BPS,database,criteria,compliance Read More
SimplyDigi LMS for Learning Management Systems Product Certification Report
SimplyDigi LMS is now TEC Certified for online evaluation of learning management systems solutions in the Human Capital Management (HCM) Evaluation Center. The

telephone call management  lms,learning management system,lms software,learning management system software,learning management system comparison,e learning management system,learning management system lms,online learning management system,open source learning management system,learning management system definition,learning content management system,what is a learning management system,learning management system open source,learning management system vendors,lms learning management system Read More
Popular Searches

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others