X
Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
Get free sample report

Compare Software Solutions
Visit the TEC store to compare leading software solutions by funtionality, so that you can make accurate and informed software purchasing decisions.
Compare Now
 

 telephone survey company


The Collaboration Advantage: Customer-focused Partnerships in a Global Market
Survey data shows that companies want to improve their strategic business partnerships. Reflecting on lessons learned from past business relationships, 60

telephone survey company  Web conferencing (36%) and telephone conferencing (35%) are also expected to be key communication methods. Clearly, communications technologies have been the enabler of the business process outsourcing on a global scale , asserts Scott McKay, senior vice-president of operations and quality, and CTO of Genworth Financial, a US-based financial services company with annual revenue over US$10bn. Better communications technologies help deepen relationships and make people more effective. On an

Read More


Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

Evaluate Now

Documents related to » telephone survey company

Project Management Pitfalls


Through the implementation of enterprise wide systems many organizations have experienced success in transforming their enterprise from a reactionary task driven environment into a modern proactive, cohesive organization which can provide visibility to Senior Management and to customers and suppliers alike. ERP implementations are usually large, complex projects, involving large groups of people

telephone survey company   Read More

SMB Phone Systems Buyer’s Guide


If you are a small to medium business (SMB) looking to purchase a business phone system, you’ve no doubt discovered that buying one is not easy. You must quickly identify your specific needs before you contact vendors and compare phone system options. To make an informed decision about which phone system is right for your company, you should understand four crucial aspects, from product requirements to cost considerations.

telephone survey company   Read More

A Tectonic Shift in Communications Customer Life Cycle Management


Amdocs recently announced a complete revamp of its marketing philosophy and its offering to its customers, which it believes to be the most important shift since the company's initial public offering in 1998.

telephone survey company   Read More

Enterprise Phone Systems Buyer’s Guide


Implementing or upgrading an enterprise phone system is a strategic investment for any large enterprise. To reach an informed decision, you should understand the following crucial aspects: phone systems buyer types, product requirements, cost considerations, and vendor relationship needs. This buyer’s guide from Focus Research explains those considerations, and helps prepare you to make the right choice for your company.

telephone survey company   Read More

IQMS Case Study: Edlund Company Gains Visibility and Control with EnterpriseIQ


For over eighty years, the Edlund Company has been a leading supplier of stainless steel appliances and equipment to the food service industry—a highly competitive sector with lean operating margins. In 2003, to uphold quality standards and gain tighter control over its manufacturing process and customer service functions, Edlund decided to replace its material requirements planning (MRP) software system.

telephone survey company   Read More

Baan Company N.V. - Is the Worst Over?


Year 1999 will be extremely challenging; We predict minor revenue growth (max. 5%). Break-even net income is the most optimistic scenario. Year 2000 and after - Baan will still be a player to be reckoned with, however, the chance that Baan will be one of the Top 3 global ERP vendors has slipped away for good...

telephone survey company   Read More

Calculating Utilization in a Services Company


Utilization is important for all services organizations. Maintaining high utilization of your employees drives higher billing, higher revenue—and higher profits. Yet tracking and measuring utilization poses challenges. Learn how to create a policy for calculating utilization that is consistent with common industry practices—and how to use your professional services automation (PSA) tool to measure and report utilization.

telephone survey company   Read More

The Quaker Oats Company: A CHAMPS Customer Profile


Quaker Oats has been an icon in Cedar Rapids, Iowa (US) since 1901. In 1979, Quaker sought a system for the storeroom function and purchasing department, and selected CHAMPS. In 1991, the company implemented the CHAMPS maintenance management functionality. Its internal team interfaced CHAMPS with the existing accounts payable system, for seamless data transfer between the maintenance and accounting departments.

telephone survey company   Read More

Could Your Company Survive a Product Recall Crisis?


The US Bioterrorism Act aims to counter terrorist attacks on the nation’s food supply. But what does it mean for your company? Can your company access and present documentation within twenty-four hours of the FDA’s request for any set of records? If not, a fully integrated enterprise resource planning (ERP) system is mandatory unless you are the smallest of businesses.

telephone survey company   Read More

Symantec 2011 SMB Disaster Preparedness Survey: Global Results


For the second year, Symantec’s SMB Disaster Preparedness Survey revealed that small to medium businesses (SMBs) are not taking disaster preparedness for their computer and networking systems as seriously as they should. Most SMBs don’t take action to prepare for disasters until after they have experienced loss from downtime, and this lack of preparation has a significant impact on their customers and their business.

telephone survey company   Read More