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(Forgotten) CRM and ERP Kingdoms in the Making?
Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is determined to establish a CRM “kingdom” based on Consona

telephony integration to enable automatic number recognition and  performance analysis, and computer telephony integration (CTI), among others. Consona Enterprise CRM’s scripting software allows customer support to interact with customers, and wireless and offline technology provides remote access to data. The solution also comes with optional add-ons, such as Web self-service portals, advanced e-mail communications, telephony integration, and document and knowledge management. Integration with CTI further enhances call-center performance, and deserves special Read More
Enterprise Marketing Management (EMM)
The Enterprise Marketing Management (EMM) Knowledge Base research helps determine support levels of various systems that help companies market their services or products effectively an...
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Documents related to » telephony integration to enable automatic number recognition and


Customer Value Enhancement: Linking Strategy and Operations for Better Loyalty and Margins
Rapid convergence of communications, media and entertainment (CME) is driving telecom, cable, and content executives to seek more creative means to garner long

telephony integration to enable automatic number recognition and  SAP,analytics,business intelligence,customer management,relationship management,customer relationship,customer relationship management,customer loyalty,customer experience,customer value,marketing analytics,customer retention,business analytics,free crm,crm system Read More
Accelerating (and Fast-Starting) the SME Business at Oracle (and SAP) - Part 1
The blogosphere and other media outlets might still be raving about major announcements at Oracle OpenWorld 2009, such as the one about Oracle’s professed

telephony integration to enable automatic number recognition and  (and Fast-Starting) the SME Business at Oracle (and SAP) - Part 1 The blogosphere and other media outlets might still be raving about major announcements at  Oracle OpenWorld 2009 , such as the one  about Oracle ’s professed strategy of “gently” and thoughtfully assimilating Sun Microsystems . The impending merger (subject to somewhat more difficulty than previously expected, due to regulatory hurdles in Europe) should make Oracle not only the world’s largest business software company Read More
Cisco and Jive Partner for Unified Communication and Collaboration Suite
Cisco and Jive Software have partnered to offer a complete communication and collaboration offering. The aim is to make it possible for companies to deploy an

telephony integration to enable automatic number recognition and  and Jive Partner for Unified Communication and Collaboration Suite Cisco and Jive Software have partnered to offer a complete communication and collaboration offering, combining Jive's enterprise collaboration platform with Cisco's real-time technologies such as WebEx for Web conferencing and Jabber for corporate instant messaging (IM) and voice/video over IP. The aim is to make it possible for companies to deploy an integrated and seamless experience for their employees (to communicate and Read More
Configuration and Change Management for IT Compliance and Risk Management
To keep your IT infrastructure healthy, strong operational processes are essential to managing changes—both planned and unexpected. A streamlined, integrated

telephony integration to enable automatic number recognition and   Read More
Ultimus and the Business Process Ecosystem: Complementing SAP and
Applications such as SAP provide significant value and perform critical functions inside an organization. However, they cannot be expected to do everything

telephony integration to enable automatic number recognition and   Read More
TIBCO and Teradata Partner to Deliver Extreme Data Discovery and Analytics
TIBCO and Teradata announced that they will combine technologies to offer a new platform for advanced analytics and extreme data discovery capabilities

telephony integration to enable automatic number recognition and   Read More
Margin Squeeze and Globalization in the Food and Beverage Industry
In the food and beverage industry, the channel master makes final volume decisions and mostly controls the unit price, with the manufacturer having limited

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Deliver Smarter Products and Services by Unifying Software Development and IT Operations
Unifying development and operations is a critical aspect of enabling a dynamic infrastructure—one that improves service, reduces cost, and manages risk to

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Balancing Profitability and Risk in Banking: Overcoming Common Risk Analysis and Reporting Challenges
Banks need robust risk analysis and reporting solutions to improve reporting accuracy and efficiency, while reducing the costs and burdens of compliance. Yet

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Thriving and Surviving in a Turbulent World Part Two: Planning and Its Results
This article outlines the planning and results of an adaptive management process for manufacturing executives, who employ demand and supply chain planning

telephony integration to enable automatic number recognition and   Read More
Accelerating (and Fast-Starting) the SME Business at Oracle (and SAP) - Part 4
Part 1 of this blog series outlined Oracle’s recent (and seemingly genuine) change of heart and approach towards partnering and catering enterprise applications

telephony integration to enable automatic number recognition and  (and Fast-Starting) the SME Business at Oracle (and SAP) - Part 4 Part 1 of this blog series  outlined Oracle ’s recent (and seemingly genuine) change of heart and approach towards partnering and catering enterprise applications to  small and medium enterprises (SMEs) . The analysis then moved onto the Oracle Accelerate program, which was launched about three years ago to allow partners to sell more of smaller projects in a fixed time and price manner. Oracle Accelerate is not only a Read More
Sarbanes-Oxley and MAS 90, MAS 200 and MAS 500
The Public Company Accounting Reform and Investor Protection Act of 2002 (also known as the Sarbanes-Oxley Act 0f 2002) was passed by US lawmakers to reinforce

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Protecting and Nurturing Your Brand: Maintain and Grow Brand Value in a Time of Crisis
A strong brand can help achieve price premiums, retain customers, and attract top talent. But in times of economic instability, many companies trim costs around

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Food and Beverage Industry Trends and Issues
Food and beverage manufacturers and distributors supplying major supermarket retailers share many common business challenges. The customers—powerful and

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