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Voice Self-Service Leverages the Knowledge Base to Improve Customer Interactions
Deploying voice self-service (VSS) is undeniably attractive to enterprises because it improves the speed, consistency, and convenience of information sent to

text to voice program  results to callers from text-based sources. So no longer does knowledge base content have to be read and recorded as an audio file. Now it can be dynamically output to callers directly from the knowledge base. This speeds up the utilization of knowledge base content in the voice self- service channel. To further speech development, vendors such as RightNow are leveraging their experience in deploying application components that customers can share. Routines that provide for order status inquiry, trouble Read More
Customer Care and Billing (CC&B)
Customer care and billing (CC&B) solutions typically support providers of utilities, telephony, cable, or other services providing companies. CC&B software includes functionality for mediat...
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Documents related to » text to voice program


The 2008 Handbook of Application Delivery: A Guide to Decision Making
IT organizations can no longer manage networks in isolation from the applications they support, requiring a shift from focusing on devices to a focus on

text to voice program  references embedded in the text as forward and backwards pointers to related information. Several techniques were employed to keep the handbook a reasonable length. For example, the handbook allocates more space discussing a new topics (such as the impact of Web 2.0) than it does on topics that are relatively well understood ' such as the impact of consolidating servers out of branch offices and into centralized data centers. Also, the handbook does not contain a detailed analysis of any technology. To Read More
The Definitive Guide to Successful Deployment of VoIP and IP Telephony-Chapter 3
When deploying any new system, preparation is key—and Internet protocol telephony (IPT) systems are no exception. Part 3 of this 4-part e-book series provides

text to voice program  successful in a business context. As different as it may often seem an IPT project is no different than any other project that impacts the way in which every member of an organization does their day-to-day job. In fact, the IPT project touches the lives of every member of the organization and the way in which they communicate with each other and with those outside the organization. When evaluating the full range of business needs it is vital to the success of an IPT implementation that management and Read More
Take Me to Your Recruiter: What the Mars Mission Tells Earthlings About Hiring
On May 7th, Mars One announced: “Just two weeks into the nineteen-week application period, more than 78,000 people have applied to the Mars One astronaut

text to voice program  the same time, a text analytics tool is able to display only those candidates whose work experience reflects that. Analytics tools that support discourse analysis and sentiment analysis are good methods of automating the screening process for the motivational letters. Discourse analysis unveils the conceptual realm that an individual operates within and helps identify the boundaries of what an individual may or may not see as reasonable actions or ideas. Sentiment analysis extracts the subjective Read More
The Lexicon of CRM - Part 3: From R to Z
CRM. C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part three of a three-part article to provide explanation and meaning

text to voice program  languages that allow the text portions of Web pages to be presented. White Paper - A lengthy, often technical, article on a topic that provides background information on corporate products, industries, or industry trends. WIP bins - Work In Process bins . Can also be thought of as personal To-Do lists. They represent personal queues, to which only one user has access. When an item is in an individuals WIP bin, they own that Service Request and are responsible for solving the problem or answering the Read More
Everything You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything!
Today, if a company wants to retain its employees, it must take great strides to make their jobs more rewarding. To give their employees the learning experience

text to voice program  You Ever Wanted to Know About LMS But Were Afraid to Ask-Well Maybe Not Everything! As the 1977 Trooper song says We're here for a good time, not a long time , and while the song was referring to living rather than working, the latter part of the lyric certainly holds true for today's workforce. People just don't stay at one job for very long anymore. For many organizations, gone are the days of simply hiring an employee, giving them a half decent salary with a few perks, and hoping like hell Read More
Machine Telematics: Leveraging Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability
Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In

text to voice program  Telematics: Leveraging Machine-to-Machine Technology to Improve Customer Relationships and Product Reliability Information technology provides the foundation to store, process, and manage today’s huge volumes of telematics data, which will only continue to grow. In addition, analytical tools are available to tap the intelligence hidden in this data and deliver valuable insights. By capitalizing on the synergy between machine telematics and new innovations such as in-memory computing, mobile, and Read More
The Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value
Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery

text to voice program  Idea to Delivery Framework: A Holistic Approach to Deliver Customer Value Today’s “new normal” business environment demands a new view of what customers value and an improved approach to delivering that value. The idea to delivery (I2D) framework posits that multiple companies now compete as a business network rather than as individual enterprises, each relying on the others to achieve collective success. This paper includes an action plan with the evolutionary steps companies can take to move Read More
Top 10 Reasons to Take Your Field Service to the Cloud
Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus

text to voice program  10 Reasons to Take Your Field Service to the Cloud Field service organizations both large and small are flocking to the cloud. They are abandoning on-premise software and simplifying technology so they can focus on what’s important: making customers happy. Here are 10 reasons why they have made the switch and why you need to take your field service organization to the cloud . . . or get left behind. Download the white paper and find out. Read More
Anticipate, Adapt, Excel: How to Respond Quickly to Changing Markets
In today’s Internet-connected global economy, the market doesn’t allow for companies to sit back and relax into a comfortable niche. Customer loyalty is ever

text to voice program  Adapt, Excel: How to Respond Quickly to Changing Markets Anticipate, Adapt, Excel: How to Respond Quickly to Changing Markets If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. SAP SCM can help transform a linear, sequential supply chain into a responsive supply network – in which communities of customer-centric, demand-driven companies share knowledge, intelligently adapt to changing market conditions, and proactively respond Read More
Epicor HCM Express Allows Companies to Go From Bare Bones to Full Functionality
Epicor HCM Express is an interesting option for small businesses that are taking their first steps toward adopting a human resources information system (HRIS

text to voice program  HCM Express Allows Companies to Go From Bare Bones to Full Functionality In addition to Epicor HCM, which is designed mostly for small and medium enterprises, Epicor offers HCM Express, which is an entry-level option that is available via Web-based access. It is meant to be the entry point into a human resources information system (HRIS). The application is actually a reduced and very simplified version of Epicor HCM, for the purpose of facilitating user and hence organization adoption. It has also Read More
How To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients
In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail

text to voice program  To Conquer the Challenge of Delivering E-mail to 100,000+ Recipients In the beginning, e-mail marketing was easy. But as e-mail lists have grown, so have Internet service provider (ISP) restrictions. Today, delivering your e-mail newsletter can be a real challenge, especially with a list of over 10,000 recipients. Instead of adopting one of several seductive but outdated solutions, a better alternative may be to use an e-mail service provider. Read More
Expand Accelerators Datasheet: How to Use WAN Optimization to Solve the Server Consolidation Challenge
Delivering access to applications over the wide area networks (WANs) is now an essential aspect of any IT strategy to reduce total cost of ownership and improve

text to voice program  Accelerators Datasheet: How to Use WAN Optimization to Solve the Server Consolidation Challenge Delivering access to applications over the wide area networks (WANs) is now an essential aspect of any IT strategy to reduce total cost of ownership and improve return on investment. For example, server-based computing and server consolidation strategies can remove servers out of the branch offices to consolidate and centralize them in the data center, usually based on a virtualization infrastructure. Read More
Pay, Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference
Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation

text to voice program  Performance, and Productivity: How to Use Compensation to Motivate and Make a Difference Compensation has consistently remained one of the top five job-satisfaction factors considered most important to employees. A well-designed compensation strategy that connects rewards and performance can benefit both employers and employees. This white paper discusses some of the key factors. Read More
Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0
Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially

text to voice program  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new Read More

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