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CRM: The Truth, The Whole Truth And Nothing But The Truth(For A Change)
Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI-has long frustrated potential CRM

the article about crm  The Truth, The Whole Truth And Nothing But The Truth(For A Change) Crm: The Truth, The Whole Truth And Nothing But The Truth (For A Change) Featured Author - Dick Lee - February 15, 2003 Introduction Finding out the true facts about what makes CRM tick and how fast it circles the ROI clock—if it indeed reaches ROI—has long frustrated potential CRM implementers looking for answers. And getting good answers really matters, because their only alternative to being forewarned may be leaping into Read More
CRM for Financial and Insurance Markets
Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or&n...
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Documents related to » the article about crm


Won’t Get Fooled Again: The 5 Worst Buzzwords in the CRM Industry Today
Going through our article archives, I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success.Petersen takes aim at key buzzwords in the

the article about crm  5 Worst Buzzwords in the CRM Industry Today Going through our article archives , I stumbled across Glen Petersen’s excellent article A Lexicon for CRM Success . Petersen takes aim at key buzzwords in the CRM industry, and I thought it’d be worth summarizing his list of the worst offenders--and his thinking about why they belong in the trash can. An internationally recognized speaker, writer, practitioner, and thought leader in the CRM and e-business industries, Petersen makes great suggestions for Read More
Why CRM Is So Hard and What To Do About It: Data is key to making CRM work
Making a CRM investment work is a two-step process that begins with unifying disparate systems by creating and managing standardized, reusable business

the article about crm  CRM work Introduction Over the next five years, companies will spend $150 billion to reinvent sales, marketing and service. Customer relationship management (CRM) is the hub of this turning wheel, and data is the axle. It's why Gartner calls managing customer-related data the number one obstacle to getting a return on CRM investments. To fully exploit the power of CRM, and to realize its much-hyped promise, organizations must first recognize that customer-related data often resides in dozens, sometimes Read More
CRM: Out of the box? Or outside the box?
Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible

the article about crm  Out of the box? Or outside the box? Everything can change without notice in your relationships with prospects and customers, and customer relationship management (CRM) solutions should be flexible enough to help with this ongoing challenge. Monolithic enterprise resource planning (ERP) packages or suites can take years to implement and cannot easily adapt to change; but CRM solutions can provide functionality that makes change management easy and reduces its disruptive effects to the minimum. Read More
PeopleSoft: Giving Fervent Hope To The Market And Jitters To The Competition. Part 2: The Implications
PeopleSoft has joined the elite group of vendors that can deliver a majority of the components of a complete e-business framework. If one considers all aspects

the article about crm  results and optimism for the future, its direct competitors are far from feeling easy. About this Article : This is a two part note, Part One covered the news from PeopleSoft about new products and its first Quarter results. This part discusses the Market Impact of this news and how it affects Users. Market Impact  The rhetoric and hype ( pure Internet technology that has no code on the client and allows universal access from any Web device, anywhere in the world, at any time , also with embedded Read More
Business VoIP Comparison Guide-The Best of the Best
If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business

the article about crm  Comparison Guide-The Best of the Best If you’re shopping for a business voice over Internet protocol (VoIP) phone system, then it’s important you find the right provider for your unique business needs. We’ve laid out the top five VoIP phone system providers for your small-to-medium-sized business to facilitate your search. Download this paper and find out the strengths of each. And get what you need to know before you buy your new business phone system. Read More
Training for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both
Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be

the article about crm  for the Many… Learning for the One: How Successful Organizations Recognize the Difference and Use Technology to Deliver Both Winston Churchill once said, “Personally, I’m always ready to learn, although I do not always like being taught.” Formal training and informal learning can be combined to create powerful education opportunities for groups and for individuals. Include personalization in the mix and you have a recipe for almost certain success. It sounds straightforward, but is the impl Read More
Linked Enterprise Data: Data at the heart of the company
The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet

the article about crm  Enterprise Data: Data at the heart of the company The data silos of today's business information systems (IS) applications, and the pressure from the current economic climate, globalization, and the Internet make it critical for companies to learn how to manage and extract value from their data. Linked enterprise data (LED) combines the benefits of business intelligence (BI), master data management (MDM), service-oriented architecture (SOA), and search engines to create links among existing data, break Read More
ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

the article about crm  for the Enterprise: The Benefits of a Unified Approach Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform. Read More
The Teradata Database and the Intelligent Expansion of the Data Warehouse
In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role

the article about crm  Teradata Database and the Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Read More
Collaboration: The New Standard in the Supply Chain
Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility

the article about crm  The New Standard in the Supply Chain Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility, data sharing, collaborative forecasting, outsourcing, sharing resources, or joint processes. Context is needed to understand what is meant by collaboration . In this report, TEC Research Analyst Bob Eastman looks at collaboration and how it relates to demand planning and forecasting, sales and Read More
The Vital Importance of Software Selection to the Enterprise
In great detail, Gabriel Gheorghiu, software selection project manager, Technology Evaluation Centers, walks through the steps needed for successful software

the article about crm  of Software Selection to the Enterprise In great detail, Gabriel Gheorghiu, software selection project manager, Technology Evaluation Centers, walks through the steps needed for successful software acquisition. Gabriel Gheorghiu was interviewed by SupplyChainBrain at the TEC Vendor Challenge in September 2013. Read More
Case Study: Making the Leap to the 4PL Market
Founded in 1905, Ewals Cargo Care (ECC) has a long history as a third-party logistics provider. In 2002, Ewals took steps to target the then-emerging fourth

the article about crm  Study: Making the Leap to the 4PL Market Founded in 1905, Ewals Cargo Care (ECC) has a long history as a third-party logistics provider. In 2002, Ewals took steps to target the then-emerging fourth-party logistics (4PL) market. Making that leap required more than just a refocus of its commercial activities, however. Learn how ECC found a solution to plan, optimize, monitor, and manage the flow of goods—with complete command over all transport requirements. Read More
The Superstar CFO: After the Crisis
In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then,

the article about crm  Superstar CFO: After the Crisis In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then, the world has been shaken by financial, political, and natural upheavals that have altered the economic landscape. This report explores how these changes may be affecting companies’ efforts to transform corporate finance into a value-added partner to the business. Read More

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