Because business processes are often communicated in an ad hoc and unregulated manner, it can be difficult to standardize processes across organizations, particularly larger ones. TEC analyst PJ Jakovljevic takes you on a guided tour through workflow automation—or business process management (BPM)—and shows how these solutions can help ensure standardized adoption of processes, with highlights on several key BPM vendors.
the employee selection process
which are available in the application, each Webcom employee will have personally performed thousands of transactions therein. In the next product release, due in the fall of 2008 (which is another advantage of the SaaS development, i.e., the frequency of new releases), Webcom will be adding several new features, such as visual workflow/process designer, rules and conditions, escalations, service level agreement (SLA) tiers, field dependencies, scheduled events, analytics (graphs, charts, trends), etc.