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ERP Systems Buyer’s Guide
The implementation of an enterprise resource planning (ERP) system to automate business processes is a strategic investment. Buying the right system and

the gartner crm vendor guide download pdf  complex requirements. According to the October 2008 Gartner Research report, most ERP implementations for mid-market companies, having 500-999 users, range from $700,000 to $2.5 million. What Unexpected Costs Could You Face? About 45% buyers experienced unexpected costs that had initially not been taken into account. The three most prevalent unexpected costs are as follows: Implementation/Installation costs Internal staff costs Follow-up services costs Focus Buyer Survey - ERP Systems, January 2009 Cost Read More
Customer Relationship Management (CRM)
Customer relationship management (CRM) focuses on the retention of customers by collecting all data from every interaction, every customer makes with a company from all access points whether they a...
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Documents related to » the gartner crm vendor guide download pdf


SaaS Buyer's Guide for Wholesale and Distribution
SaaS, despite its phenomenal popularity, is certainly not one-size-fits-all. You need to consider decision criteria such as fit, return on investment, and risk.

the gartner crm vendor guide download pdf  are key factors driving the increasing adoption of cloud computing and software-as-a-service (SaaS) solutions within smaller manufacturing and distribution companies. According to industry research, SaaS is no longer a fad; it has become more mainstream. Indeed, Gartner forecasts that SaaS deployments for enterprise software will grow 19.4 percent annually between 2008 and 2013, and by 2013, 14 percent of all enterprise software will be provided in the SaaS model. The fact is, companies are increasingly Read More
The Power to Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently
Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for lead and opportunity management

the gartner crm vendor guide download pdf  Get Sales Leads into the Hands of the Right Salespeople Quickly and Efficiently Manufacturers and service companies are facing a blackhole in sales lead management: costing sales. By using a workflow for lead and opportunity management, that efficiently routing and tracking sales, sales efficiency will increase and produce a bigger pipeline, and more sales will be closed. Read More
How to Transform Your Operations Today with the Technology of the Future
Radio frequency identification (RFID) is the most rapidly growing segment in today's automatic identification industry. The creation of the Auto-ID Electronic

the gartner crm vendor guide download pdf  Your Operations Today with the Technology of the Future Radio frequency identification (RFID) is the most rapidly growing segment in today's automatic identification industry. The creation of the Auto-ID Electronic Product Code (EPC) Standard coupled with affordable RFID tag costs, and Wal-Mart's mandated adoption of the standard for all its suppliers, will drive rapid deployment. Learn how RFID will evolve as the cost and capability of deploying the system becomes more operationally feasible and Read More
Collateral Damage: What the Crisis in the Credit Markets Means for Everyone Else
Given the dramatic events in the capital markets, everyone is wondering what will happen next@and what the implications are for the wider economy. Learn about

the gartner crm vendor guide download pdf  Damage: What the Crisis in the Credit Markets Means for Everyone Else Given the dramatic events in the capital markets, everyone is wondering what will happen next—and what the implications are for the wider economy. Learn about the crisis both in the capital markets and the wider economy; explore likely future economic scenarios and the challenges facing companies outside the financial sector—and discover the actions your company should take in order to respond to these challenges. Read More
The Impact of the New FRCP Amendments on Your Business
With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data

the gartner crm vendor guide download pdf  Impact of the New FRCP Amendments on Your Business With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data. Read More
The Miracle in Detroit: Putting the ROI into ITIL
IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase

the gartner crm vendor guide download pdf  Miracle in Detroit: Putting the ROI into ITIL IT managers understand the difficulty of demonstrating returns on investment for technology projects. The issue is particularly acute for large multiphase deployments, such as IT infrastructure library (ITIL) implementations: massive projects which are hard to sell to management, and which promise returns many years in the future—after significant investment. So how do you get management to buy into your vision? Read More
Transenterprises - The Emerging Business Model of the Twenty First Century
During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound

the gartner crm vendor guide download pdf  - The Emerging Business Model of the Twenty First Century Business Model Evolution During the last two decades, many of the old vertically integrated enterprise/empires have splintered into numerous core-competency-focused firms, loosely bound into the so-called virtual extended enterprises. The next two decades will witness re-integration into transenterprises—tightly knit federations of companies with long-term commitments and deep investments in integrating together into a more efficie Read More
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Technology and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer
Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous

the gartner crm vendor guide download pdf  and the Lean Enterprise: Building an Infrastructure That Drives the Highest Value to the Customer Across the industrial machinery and components industry, successful lean initiatives are increasing as manufacturers recognize the key enabler of continuous improvement and eliminating waste—technology. This white paper presents six brief case studies of manufacturing companies that have built an underlying technology infrastructure to support a foundation for increasing their value to their Read More
Connect the Dots: Simplifying the Online Ad Business
Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly

the gartner crm vendor guide download pdf  the Dots: Simplifying the Online Ad Business Over the past few years, the online advertising space has become crowded and very complex, and more technologically driven middle-men have acquired increasingly large shares of the overall online revenue. Traditional publishers have been at a disadvantage and struggling to regain control over their online ad business. In this white paper, we propose a solution that straddles the whole value chain through a suite of previously unconnected technologies. By Read More
The Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience
Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns.

the gartner crm vendor guide download pdf  Critical Role of the Enterprise Product Catalog: Cost, Time-to-market, and the Customer Experience Many companies now combine services in pre-packaged, high-value bundles to reduce customer churn rates. And these bundled services have proved to bring returns. But they also bring complexity—some major service providers may have over 150 product catalogs. Get tips on how to overcome the problems of bundling, and avoid catalog duplication in your product or service offering, with product information Read More
E-Procurement Usability: The Good, The Bad and The Ugly
Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies

the gartner crm vendor guide download pdf  Procurement Usability: The Good, The Bad and The Ugly Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies, exacerbated by heightened user expectations. It is now possible to leverage all the existing infrastructure of leading platforms with a friendlier, consumer-like user interface (UI) that can be rapidly deployed with minimal cost or change management impact. Find out how. Read More
Performance-Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth
In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way

the gartner crm vendor guide download pdf  Driven Learning: Putting the Horse Before the Cart to Lead Organizational Growth In successful organizations today, putting the “horse before the cart” means performance must drive development goals and learning priorities—not the other way around or one without the other. Learning management should be less about coordinating resources and serving up just-in-time courses, and more about how worker development is intrinsically a part of a larger organizational development process to impact Read More
It Isn't the Fall, It's the Sudden Stop
Skillful management of transitions is essential for IT professionals. It is not simple and it not recognized when it is done right, but when done wrong, the

the gartner crm vendor guide download pdf  Isn't the Fall, It's the Sudden Stop It Isn't the Fall, It's the Sudden Stop James F. Dowling - January 10, 2002 Introduction A multinational manufacturing company spent more than a year identifying a strategic acquisition of four divisions from a competitor. They performed a detailed examination of finances, products, customers and core design and manufacturing resources. After an additional three months of work obtaining clearance from shareholders and the Italian, German, French and United States Read More
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