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Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

the listening company  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving Read More...

QAD Explore 2012: Only Good Things Can Come from Talking to the Customer
As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has

the listening company  Come from Talking to the Customer QAD is one of those rare down-to-earth enterprise software vendors that is all about providing what the manufacturing user base wants: no gimmicks, just the software capabilities please (i.e., to increase competitiveness)! QAD Explore user conference events do not feature the “A List” band concerts or standup acts, and one will not meet many APICS -certified professionals in one place at any other enterprise resource planning (ERP) vendor event, except of course at Read More...
ERP for Services (Non-manufacturing)
A multinational consulting company specializing in industrial automation turned to TEC for help selecting an enterprise resource planning (ERP) solution to replace its legacy system—a patc...
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Documents related to » the listening company


State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

the listening company  that meet and exceed the bank's needs. According to Hancock, it was obvious that Lawson executives were listening to her team's ideas. 'Lawson executives' willingness to partner and their honesty and attentiveness were much appreciated, and made Lawson stand out. During our meetings, we'd share what we were thinking, and the next time we'd see their prototypes, our changes would be in place.' 'While beta testing the Lawson Talent Management Suite, several features immediately helped address our issues,' Read More...
The 7 Deadly Sins of Software Selection
Q: How many doomsday prophets does it take to change a light bulb?A: None. The light is still on.“Knock knock.”“Who’s there?”“The Raptured. SURPRISE!”

the listening company  be simply waiting, and the likelihood is that I'll be doing what everybody else will be doing, which is listening to the radio or watching TV… I, for one, look forward to Fox News coverage of The Rapture. Especially the typos. ( source ) Why this sin will consign your software selection project to the flames of hell: There’s real danger in watching the metaphorical TV, i.e., in passively letting the project details take care of themselves. Because they won’t. See Finagle’s Law (O’Toole’s Read More...
The Next R(E)volution of Lean
By seeing a business as a

the listening company  to the workforce that the company is interested in listening to and supporting their improvement suggestions. Some of the more common targets for kaizens include; solving an equipment downtime problem, combining two or more machines into a work cell, setting up a kanban, reducing equipment changeover time, and implementing point-of-use storage for supplies (maintaining storage where the supplies are actually used). But, this program can fall prey to a phenomenon known as drive-by kaizens improvements Read More...
E-Procurement Usability: The Good, The Bad and The Ugly
Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies

the listening company  Procurement Usability: The Good, The Bad and The Ugly Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies, exacerbated by heightened user expectations. It is now possible to leverage all the existing infrastructure of leading platforms with a friendlier, consumer-like user interface (UI) that can be rapidly deployed with minimal cost or change management impact. Find out how. Read More...
The Power of Cloud ERP on the Food Processing Plant Floor
For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they

the listening company  of Cloud ERP on the Food Processing Plant Floor For food processing companies, a comprehensive enterprise resource planning (ERP) solution offers a clear view of what is happening on the plant floor so they can track complete genealogies. Real-time data and flexible barcode functions enable efficiencies and productivity improvements. Download this white paper to learn more about the value of using a cloud/software-as-a-service (SaaS) ERP system on the food processing plant floor. Read More...
The Case of the Fake Transatlantic Flight: Can You Really Trust Online Tools?
Whether we realize it or not, we all have become more or less dependent on computers, the Internet, and many different and complex computer systems.In both

the listening company  Case of the Fake Transatlantic Flight: Can You Really Trust Online Tools? Whether we realize it or not, we all have become more or less dependent on computers, the Internet, and many different and complex computer systems. In both our business and personal lives, we widely take advantage of the immediate availability of all types of information and data, and in our day-to-day routine often do not even wonder whether we can actually rely on the data we obtain. I am not talking about the usual Read More...
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

the listening company  Network Operations Center: How the Focus on Application Delivery is Redefining the NOC The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components Read More...
Cloud for Business Managers in Midsize Organizations: the Good, the Bad & the Ugly
Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting

the listening company  Managers in Midsize Organizations: the Good, the Bad & the Ugly Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting the cloud, the most common problems and recurring pitfalls; common barriers to cloud application integration and the consequences of security breaches and compliance issues. Read More...
The SCM Perspective: 2009 in Review-and What You Can Do to Weather the Storms of 2010
In spite of the 2009 recession, some SCM vendors were able to create traction in the supply chain space this year. From an industry landscape perspective, three

the listening company  Can Do to Weather the Storms of 2010 In spite of the 2009 recession, some SCM vendors were able to create traction in the supply chain space this year. From an industry landscape perspective, three events from 2009 will have a more far-reaching impact than any other in this space, primarily because they’re priming the conditions for still more vendor competition and industry volatility in the year to come. News item: Oracle announced its launch of Fusion Applications , its mishmash of E-Business Read More...
Oracle and Microsoft Partner in the Cloud (and the Sky Hasn’t Fallen)
These days, when the compromise-hating politicians with extremist ideologies in the US Congress are again threatening to bring the US economy (and perhaps that

the listening company  and Microsoft Partner in the Cloud (and the Sky Hasn’t Fallen) These days, when the compromise-hating politicians with extremist ideologies in the US Congress are again threatening to bring the US economy (and perhaps that of the entire world) to the brink of credit default, maybe even a financial systems meltdown, it is astounding to see fierce IT archrivals finding common ground. Indeed, at the recent Oracle OpenWorld 2013 conference, it was refreshing to see IBM, Microsoft, Red Hat, SAP, Amazon, Read More...
ILM for the Enterprise: The Benefits of a Unified Approach
Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the

the listening company  for the Enterprise: The Benefits of a Unified Approach Information lifecycle management (ILM) is rapidly gaining acceptance as a process crucial to the success of many IT initiatives. The reason for this is the importance of managing data. With the growing demand for ILM comes a variety of solutions that follow a disjointed, point product approach. By choosing an ILM software designed to scale to its needs, a business can benefit from software built on a unified platform. Read More...
Collaboration: The New Standard in the Supply Chain
Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility

the listening company  The New Standard in the Supply Chain Collaboration is becoming more and more critical to managing the supply chain process. Collaboration can take many forms in the supply chain, such as visibility, data sharing, collaborative forecasting, outsourcing, sharing resources, or joint processes. Context is needed to understand what is meant by collaboration . In this report, TEC Research Analyst Bob Eastman looks at collaboration and how it relates to demand planning and forecasting, sales and ope Read More...

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