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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 the listening company


Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

the listening company  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

CRM for Financial and Insurance Markets

Customer relationship management (CRM) focuses on the retention of customers by collecting data from all customer interactions with a company from all access points (by phone, mail, or Web, or in the field). The company can then use this data for specific business purposes by taking a customer-centric rather than a product-centric approach. CRM applications are front-end tools designed to facilitate the capture, consolidation, analysis, and enterprise-wide dissemination of data from existing and potential customers. This process occurs throughout the marketing, sales, and service stages, with the objective of better understanding one’s customers and anticipating their interest in an enterprise’s products or services.  

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QAD Explore 2012: Only Good Things Can Come from Talking to the Customer


As a seasoned provider of enterprise applications for manufacturing companies, QAD knows the importance of listening to its clients. In fact, the company has created a customer engagement program to help its customers align their business processes to their strategic business goals. Get the details on this program, as well as a full update from the QAD Explore 2012 user conference in P.J. Jakovljevic’s latest article.

the listening company  Come from Talking to the Customer QAD is one of those rare down-to-earth enterprise software vendors that is all about providing what the manufacturing user base wants: no gimmicks, just the software capabilities please (i.e., to increase competitiveness)! QAD Explore user conference events do not feature the “A List” band concerts or standup acts, and one will not meet many APICS -certified professionals in one place at any other enterprise resource planning (ERP) vendor event, except of course at Read More

An E-Commerce Company That Can Pay The Bills


Concur Technologies added a module that handles miscellaneous payment requests to its eWorkplace suite. It seems like a small thing, but handling all those little expense reports adds up to a big one.

the listening company  and a solution for the torrent of one-off checks that need to be processed. Listening to the market and building a solution for a problem than nearly everyone seems to have is always a winning strategy. Building the product so that it can run standalone may net Concur some business from customers of its competitors, but we wouldn't expect that to be a major source of revenue. This is not a product that other vendors with competent workflow engines - people like Peregrine and Remedy - will have trouble Read More

The Next R(E)volution of Lean


By seeing a business as a "value system" for customers, companies can shift lean strategic priorities towards growth-oriented targets instead of cost-cutting. Instead of squeezing additional margins to boost the bottom line, lean philosophy can increase demand response and sales, while maintaining and lowering cost per unit—thus enabling lower prices, a competitive edge, and more business.

the listening company  to the workforce that the company is interested in listening to and supporting their improvement suggestions. Some of the more common targets for kaizens include; solving an equipment downtime problem, combining two or more machines into a work cell, setting up a kanban, reducing equipment changeover time, and implementing point-of-use storage for supplies (maintaining storage where the supplies are actually used). But, this program can fall prey to a phenomenon known as drive-by kaizens improvements Read More

The 7 Deadly Sins of Software Selection


Q: How many doomsday prophets does it take to change a light bulb? A: None. The light is still on. “Knock knock.” “Who’s there?” “The Raptured. SURPRISE!” Thank you, thank you, don’t forget to tip the archangels, I’ll be here all week (according to best estimates). You may have heard recently about Harold Camping, the radio host who predicted that The Rapture would take

the listening company  be simply waiting, and the likelihood is that I'll be doing what everybody else will be doing, which is listening to the radio or watching TV… I, for one, look forward to Fox News coverage of The Rapture. Especially the typos. ( source ) Why this sin will consign your software selection project to the flames of hell: There’s real danger in watching the metaphorical TV, i.e., in passively letting the project details take care of themselves. Because they won’t. See Finagle’s Law (O’Toole’s Read More

The Teradata Database and the Intelligent Expansion of the Data Warehouse


In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Garcia looks at the Teradata Data Warehouse in detail, including functionality, distinguishing characteristics, and Teradata's role in the competitive data warehouse space.

the listening company  Teradata Database and the Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Read More

The Dirty Little Secrets of the Warehouse Management System Industry


As you evaluate systems to manage your distribution operations, you’ll want to know everything you can to make the search process better. It’s a small project to evaluate, select, and implement a warehouse management system (WMS). These tasks require diligence, time, and an understanding of your business goals. Uncover five secrets you should know before you purchase a WMS—for long-term success and competitive advantage.

the listening company  Dirty Little Secrets of the Warehouse Management System Industry As you evaluate systems to manage your distribution operations, you’ll want to know everything you can to make the search process better. It’s a small project to evaluate, select, and implement a warehouse management system (WMS). These tasks require diligence, time, and an understanding of your business goals. Uncover five secrets you should know before you purchase a WMS—for long-term success and competitive advantage. Read More

The Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities


While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top 10 myths in S&OP.

the listening company  Automotive Supply Chain in the New Normal: Analysis of the Industry and its Supply Chain Opportunities While change is never easy, continuing with an outdated process does not help companies to stay competitive. Learn how transforming your S&OP process from a supply-demand balancing exercise to a strategic approach that integrates your entire business can increase supply chain visibility, improve customer service, and ensure a better balance between demand, capacity, and profitability. And know the Top Read More

Beyond the Basics: The Value of Integrated CRM


Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value of an integrated CRM suite.

the listening company  the Basics: The Value of Integrated CRM Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value of an integrated CRM suite. Read More

The Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment


In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard quantifiable evidence, like business impact or ROI, can be complex and seem out of reach in the face of rapid change and constrained L&D resources. This paper introduces a simplified process and toolkit, and shares some of the key findings uncovered since its inception.

the listening company  Skillsoft Impact Analysis: The Fast Track to Gaining Powerful Insights into the Strengths and Opportunities of Your Elearning Investment In this age of big data, decision makers on all levels are clamoring for business-driven data regarding the effectiveness of human capital investments. Hard quantifiable evidence, like business impact or ROI, can be complex and seem out of reach in the face of rapid change and constrained L&D resources. This paper introduces a simplified process and toolkit, and Read More

The VMTurbo Cloud Control Plane: Software-driven Control for the Software-defined Data Center


The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility.

the listening company  Plane: Software-driven Control for the Software-defined Data Center The software-defined data center has the potential to extend the agility, operational, and capital benefits of virtualization throughout the data center stack. This paper outlines the need for software-driven control—the intelligence or “control plane” that can take advantage of the new software-defined capabilities, enabling enterprises and service providers to achieve the true potential of software-defined flexibility. Read More

Collaboration 2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0


Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, services, and technologies entering the enterprise collaboration space.

the listening company  2.0: Taking Collaboration to the Next Level: From the E-mail and Document-centric World of 'Enterprise 1.0' to the People-Centric World of Enterprise 2.0 Most business collaboration continues to be conducted via e-mail and shared folders, but forward-looking organizations are increasingly considering socially oriented and real-time collaboration solutions to instantly and seamlessly increase productivity between employees, suppliers, customers, and stakeholders. This white paper discusses new products, Read More

The Role of PIM and PLM in the Product Information Supply Chain: Where is Your Link?


Diverse groups have been discussing PIM from the perspective of data synchronization and syndication, product lifecycle management (PLM), and enterprise publishing. Each of these product categories includes the management of product information, but each uses product information for a different operational role.

the listening company  PIM and PLM in the Product Information Supply Chain: Where is Your Link? Introduction By now, most of us understand the concept of the supply chain. This is the conceptual representation of product movement from raw material through manufacturing and distribution to the consumer. It's a problem that we've been working on for years and it is critical that we get it right. Just as important, but not as evolved, is the product information supply chain where information moves from raw product data through Read More

The ERP Market 2001 And Beyond - Aging Gracefully With The ‘New Kids On The Block’


Although we believe that exorbitant growth rates are a matter of the past, growth will remain the word associated with the ERP market in the 2000’s. ERP will, however, have to share the spotlight with the fast growing adolescent ERP-adjacent areas like SCM, CRM and e-procurement.

the listening company  - Aging Gracefully With The ‘New Kids On The Block’ The ERP Market 2001 And Beyond - Aging Gracefully With The 'New Kids On The Block' P.J. Jakovljevic - October 3, 2001 Executive Summary  Enterprise resource planning (ERP) integrated software solutions have become synonymous with competitiveness, particularly throughout the 1990's. ERP systems replace islands of information with a single, packaged software solution that integrates all traditional enterprise management functions (transactions) Read More

The Benefits of Running Your Business Software in the Cloud: Strategies for Success


With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines of business, and how to optimize their applications architecture around collaboration and process. This white paper shows how businesses can position themselves for cost-effective growth and improved competitiveness by combining an integration applications strategy with cloud delivery.

the listening company  Your Business Software in the Cloud: Strategies for Success With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines of business, and how to optimize their applications architecture around collaboration and process. This white paper shows how businesses can position themselves for cost-effective growth and improved competitiveness by combining an integration applications strategy with cloud delivery. Read More