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The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

the matching principle  visually and audibly assist the user in matching the problem to the most relevant solution. A service-oriented KM solution will not only reduce customer waiting times, but should also reduce the amount of service calls and service dispatches altogether if customers can  self-diagnose instead of calling. In fact, one multi-billion dollar high-tech company reported that after implementing a service KM solution, it transferred 79 percent of technical assistance call center volume to web-based Read More...
ERP System for Industrial Machinery Manufacturing
A U.S.-based manufacturer of industrial machinery turned to TEC for help selecting an enterprise resource planning (ERP) solution.
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Documents related to » the matching principle


The Art, Science, and Software behind (Optimal) Retail Pricing: Part 1
The “Four Ps” of marketing strategy, also known as the

the matching principle  Retail Pricing: Part 1 The “Four Ps” of marketing strategy, also known as the marketing mix , are basically applicable to all businesses. TEC ’s  two-part blog post series in 2008 talked about the importance of pricing management in a down economy . Price and promotion in particular are the lubricants in  retailing , although the two remaining Ps-- product and place , are indisputably important there as well. In his  guest author article in Retail Info Systems (RIS) News , Wayne Usie, senior Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 2
Part 1 of this series established that service supply chains have many planning levels and time horizons, which can be roughly divided into the following: the

the matching principle  be roughly divided into the following: the immediate period around the day of service, and  forecasting  and  planning  for the day of service. My post then expanded on the various approaches to tame the challenges on the actual day of service. The most advanced approach is to use service chain optimization  algorithms  that balance  customer satisfaction  and  operating costs . But, as in any business environment, the catch is that conflicting forces pull any company’s service scheduling Read More...
Mill Industries: A Generic ERP Challenge
Mills are factories where value is added to raw material by processing it into a form suitable either for further manufacturing, or for immediate end-use

the matching principle  given customer order, since the allocation of inventory is sensitive to attributes: only lots with matching attribute values will be allocated to orders that specify a required attribute or range of attributes. When the stock on hand cannot satisfy the requirements for the order, users must be able to quickly view material on order and see when it will arrive, as well as what the specification and attributes are. In case users do not stock the item the customer is requesting, or if they have never Read More...
The Magic Behind Planning and Executing (Optimal) Service Supply Chains - Part 1
The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the

the matching principle  Chains - Part 1 The recent three-part series entitled “Navigating Between Service Management Scylla & Charybdis” analyzed the phenomenon of  service economy , or the increasing importance of the service sector  in industrialized economies. But while the vast  customer service  software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning and executing service supply chains. Compared to manufacturing and distribution supply chains, which Read More...
The Three Cs of Successful Positioning Part Two: The Channel
One of the most effective and efficient ways to develop a successful marketing position for B2B software is to begin with the sales channel, especially if you

the matching principle  Successful Positioning Part Two: The Channel Introduction It may seem counter-intuitive, but when it comes to successful market positioning for business to business (B2B) software, the best place to start is usually in the middle, with your sales channel. The channel connects you to the other crucial Cs of positioning—the customer and the competition . In this article, Part Two of this multipart series, we'll explore what you can learn from your channel, and how to use information from it in the Read More...
Who Are White Papers Aimed at Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job?
Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information

the matching principle  Anyway-The Technical Professional or the Poor Soul Who Got Stuck With the Job? Anyone who’s ever been involved in choosing enterprise software knows it’s not an easy job. It takes months of preparation that involves gathering information from various departments, mapping business processes, preparing a business case, interviewing stakeholders, and getting buy-in from executives and users on the project. And that’s only the beginning! But whose job is it to do all of this anyway? It’s often assumed Read More...
The Linux Box
The Linux Box is a project management and consulting practice, specializing in open source technology and the Linux platform. The company helps its customers

the matching principle  Linux Box The Linux Box is a project management and consulting practice, specializing in open source technology and the Linux platform. The company helps its customers assess, select, customize, and deploy best-of-breed open source solutions. The Linux Box concentrates on knowledge transfer and training, applications development and porting, and network support services. The Linux Box was formed in 1999 and is headquartered in Michigan, USA. Read More...
The Impact of the New FRCP Amendments on Your Business
With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data

the matching principle  Impact of the New FRCP Amendments on Your Business With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data. Read More...
The Superstar CFO: After the Crisis
In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then,

the matching principle  Superstar CFO: After the Crisis In 2007, CFO Research Services published The Superstar CFO, a study documenting the attributes of highly successful chief financial officers (CFOs). Since then, the world has been shaken by financial, political, and natural upheavals that have altered the economic landscape. This report explores how these changes may be affecting companies’ efforts to transform corporate finance into a value-added partner to the business. Read More...
Beyond the Basics: The Value of Integrated CRM
Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the

the matching principle  the Basics: The Value of Integrated CRM Customer relationship management (CRM) is more than just software or a set of processes--it's a business culture solidly focused on winning and keeping the right customers. A good CRM solution builds value to your business. Learn about the value of an integrated CRM suite. Read More...
Cloud for Business Managers in Midsize Organizations: the Good, the Bad & the Ugly
Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting

the matching principle  Managers in Midsize Organizations: the Good, the Bad & the Ugly Read this independent research report to learn how business managers around the world are using cloud applications. Discover the top motivations for adopting the cloud, the most common problems and recurring pitfalls; common barriers to cloud application integration and the consequences of security breaches and compliance issues. Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

the matching principle  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that m Read More...
Safeguarding the Enterprise at the Endpoint
In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint

the matching principle  the Enterprise at the Endpoint In today’s increasingly connected business environment, IT organizations need to implement an ever-higher standard of security at the network endpoint. Administrators must meet the needs of new and more demanding regulatory requirements, foil an expanding population of professional computer criminals, and prevent rapidly propagating new viruses from entering and damaging operations. Discover a solution that can help. Read More...
The Next Generation Network Operations Center: How the Focus on Application Delivery is Redefining the NOC
The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has

the matching principle  Network Operations Center: How the Focus on Application Delivery is Redefining the NOC The majority of IT organizations are under great pressure to evolve to a next-generation network operations center (NOC). A survey of 176 IT professionals has revealed that over a quarter of NOCs don’t meet their organization’s current needs for application performance management. Learn how to migrate away from the current stove-piped NOC to an integrated operations center that effectively supports all components of Read More...
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