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Software Functionality Revealed in Detail
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 the matching principle


The Power of Knowledge -- Knowledge is Power (Part 1)
The title of this blog post might sound like a no-brainer: as clear and indisputable as the “motherhood and apple pie” adage. Yet how many times have you dealt

the matching principle  visually and audibly assist the user in matching the problem to the most relevant solution. A service-oriented KM solution will not only reduce customer waiting times, but should also reduce the amount of service calls and service dispatches altogether if customers can  self-diagnose instead of calling. In fact, one multi-billion dollar high-tech company reported that after implementing a service KM solution, it transferred 79 percent of technical assistance call center volume to web-based

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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The recent three-part series entitled “Navigating Between Service Management Scylla @ Charybdis” analyzed the phenomenon of service economy, or the increasing importance of the service sector in industrialized economies. But while the vast customer service software market’s opportunity was examined there, the series also pointed out the treacherous complexity of planning

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