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The Many Flavors of Application Software Outsourcing
Many companies are looking to outsource development and maintenance of their application software. Common reasons that companies outsource application software

the outsourcing institute  providers. He serves as the outsourcing specialist for Technology Evaluation Centers, and is president of Agilocity Consulting, a firm dedicated to helping companies improve their performance and profitability through the intelligent use of strategy, technology, outsourcing, and offshoring. A.B. has a Master of Business Administration from Villanova University, a Bachelor of Industrial Engineering from Georgia Tech, and is CPIM certified by APICS. He can be reached at ab.maynard@agilocityconsulting.com Read More...
Business Process Outsourcing (BPO)
Business process outsourcing (BPO) services manage critical front- and back-office processes that can include human resources and accounting as well as customer-related services such as contact cen...
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Documents related to » the outsourcing institute


State of the Market: HR
More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This

the outsourcing institute  applications and embodies all the key benefits of outsourcing HR. Having the freedom to select a specific module from a larger suite allows companies to take advantage of superior HR functionality'without the out-of-reach cost. An effective HRIS must be able to track all the information a company needs about current and former employees. This automated functionality will reduce the workload of your HR staff, allowing them to focus on their primary responsibility: your employees. A solution that is Read More...
Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance
The most realistic and attainable approach to IT governance is a

the outsourcing institute  to Lean IT Governance: The Most Realistic and Attainable Approach to IT Governance : IT Governance | IT Governance Simplified | IT Governance Explained | IT Governance Done Right | IT Governance Solution | IT Governance Framework | IT Governance Network | IT Governance Definition | IT Governance Topics | IT Governance Principles | IT Governance Practices | IT Governance Institute | IT Governance Demo | IT Governance News | IT Governance Approach | IT Governance Benefits | IT Governance Best | IT Read More...
The SaaS Advantage
More providers of traditional software solutions are moving to software-as-a-service (SaaS) models that meet today’s competitive needs for agility and real-time

the outsourcing institute  field. Searches related to The SaaS Advantage : Software as a Service | SaaS Advantage | SaaS Models | SaaS Providers | SaaS Benefits | SaaS Vendors | Software as a Service Solution | SaaS Components | Software as a Service Provider | SaaS Solutions | Software as a Service Vendors | SaaS Software | Pioneering SaaS Providers | SaaS for Manufacturer | Software as a Service Business | Software as a Service for Manufacturer | Software as a Service Model | SaaS Business Intelligence | SaaS in Manufacturing | Read More...
Improving Business Integration for a Competitive Advantage in the Mid-market
Mid-market companies can level the competitive playing field by using business integration technology. Integrated processes reduce costs by decreasing data

the outsourcing institute  a Competitive Advantage in the Mid-market : Mid Market | Mid Level Market | Mid Market Accounting Software | Mid Market Advisory | Mid Market Appointment | Mid Market Business | Mid Market Capital | Mid Market Consulting | Mid Market Customers | Mid Market Data | Mid Market Definition | Mid Market Development | Mid Market Division | Mid Market Edition | Mid Market Enterprise Resource Planning | Mid Market Finance | Mid Market Firms | Mid Market Group | Mid Market Investment | Mid Market Office | Mid Read More...
Experiencing the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer
To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values

the outsourcing institute  the Customer Experience: Listening to, Learning from, and Acting on the Voice of the Customer There's a new three-letter acronym making the rounds out there—and it's already getting on my nerves. The acronym? CEM. The term? Customer experience management . To be sure, the underlying idea is attractive. There is certainly value in a positive customer experience, and it's worth exploring the many ways in which one might design, optimize, and support this practice. Who's against giving customers Read More...
Service Lifecycle Management - Tapping into the Value of the Product Aftermarket
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions, however, does not make the most

the outsourcing institute  Management - Tapping into the Value of the Product Aftermarket What is Service Lifecycle Management? Service Lifecycle Management (SLM) is a business initiative focused on servicing a company's products, and the customers that bought them, after the product has been sold. Simply put, SLM focuses on making more money from the product after the initial sale. But it is more than that; it is also a way to become a strategic part of the customer's business after the sale is completed. General Electric Read More...
Ask the Experts: What’s the Difference between ASP and SaaS?
This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS

the outsourcing institute  the Experts: What’s the Difference between ASP and SaaS? This interesting question recently arrived in our Ask the Experts inbox, so I thought I’d write a brief post clarifying the difference between ASP and SaaS models. TEC’s Take on ASP and SaaS Perhaps not surprisingly, Wikipedia’s definitions for these two terms contribute to the confusion: An application service provider (ASP) is a business that provides computer-based services to customers over a network. Software offered using an ASP Read More...
Your 360-degree View of the Customer: Keep the Customer in View
Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the

the outsourcing institute  360-degree View of the Customer: Keep the Customer in View Vendors of customer relationship management solutions, and the companies that use those solutions, praise the advantages of having a 360-degree view of the customer. The approach is meant to provide a company with a full picture of its customers in order to enhance the customer experience, provide better customer service and support, and improve the company’s sales and marketing initiatives to better target those customers. One problem that Read More...
The Right Data at the Right Time
Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from

the outsourcing institute  Right Data at the Right Time Among top-performing companies, nearly half deliver key information to business users when they need it in the moment. Get the details in this infographic from a report titled “Making the Real-Time Enterprise a Reality” provided by Harvard Business Review Analytic Services. Read More...
The Teradata Database and the Intelligent Expansion of the Data Warehouse
In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role

the outsourcing institute  Teradata Database and the Intelligent Expansion of the Data Warehouse In 2002 Teradata launched the Teradata Active Enterprise Data Warehouse, becoming a key player in the data warehouse and business intelligence scene, a role that Teradata has maintained until now. Teradata mixes rigorous business and technical discipline with well-thought-out innovation in order to enable organizations to expand their analytical platforms and evolve their data initiatives. In this report TEC Senior BI analyst Jorge Read More...
ERP in the Cloud and the Modern Business
Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when

the outsourcing institute  in the Cloud and the Modern Business Businesses are realizing that the cloud is the future of enterprise software and offers many attractive business benefits. But there is much to think about when evaluating the potential move to a cloud model, especially for core systems like ERP. Download this white paper to review IDC CloudTrack Survey findings, gain expert insight into the challenges and opportunities the cloud presents, and determine which deployment option could provide the biggest benefits for Read More...
The Versatile Group, Inc.
Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software

the outsourcing institute  Inc. Founded in 1992, the Versatile Group is a privately held corporation headquartered in Dallas, Texas (US). The company provides business accounting software products that leverage proven technologies. Its customers represent a wide spectrum of business and industries. Read More...
Solving the Brain Drain of the Nuclear Industry
Knowledge management requires a platform that identifies all data associated with business processes@and the people that participate in or have responsibility

the outsourcing institute  the Brain Drain of the Nuclear Industry Knowledge management requires a platform that identifies all data associated with business processes—and the people that participate in or have responsibility for them. A true enterprise information management platform helps capture knowledge: it captures tacit knowledge as workers perform daily tasks and converts it to actionable knowledge items. Learn how knowledge management is vital to the nuclear industry. Read More...
Outsourcing 101 - A Primer Part Two: Outsourcing Categories
Outsourcing is a very diverse market, and there are many different outsourcing options and outsourcing service providers to choose from. This part examines the

the outsourcing institute  process rigor provided by the outsourcing provider may or may not be the best approach for a given customer at a particular time. Again, the customer should decide the level of importance to place on selecting an outsourcing firm that is CMM certified. I.T. Infrastructure I.T. infrastructure outsourcing involves the operations of the I.T. data center and the related network to or from all of the organization's various sites. This type of outsourcing was first pioneered by EDS, CSC, IBM and others. Read More...

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