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Business Performance Management
Business performance management (BPM) enables organizations to translate strategies into plans, monitor execution, and provide insight needed to manage and improve financial and operational perf...
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Documents related to » the system provides performance measurement against scripted calls detailing dollar value per call achieved


Breakthrough Performance Management: Tying Performance Metrics to Business Strategy
For many organizations, there is a disconnect between strategy and day-to-day activities. Strategy, resources, and risks are discussed at the executive level

the system provides performance measurement against scripted calls detailing dollar value per call achieved  risks are discussed at the executive level, but day-to-day activities and performance metrics are not connected to them. As a result, organizations can measure performance, but can’t manage it. The key to breakthrough performance management is tying performance metrics, resources, and risks to strategic objectives. Read More...
Plex Manufacturing Cloud ERP—Running Your Business from the Shop Floor to the Top Floor
Plex Systems was one of the earliest adopters of the cloud deployment model for software delivery. Plex Systems’ flagship product, Plex Manufacturing Cloud

the system provides performance measurement against scripted calls detailing dollar value per call achieved  ERP—Running Your Business from the Shop Floor to the Top Floor Plex Systems was one of the earliest adopters of the cloud deployment model for software delivery. Plex Systems’ flagship product, Plex Manufacturing Cloud (formerly Plex Online), is a SaaS ERP solution that extends beyond the boundaries of typical ERP software for manufacturers to provide a comprehensive “shop floor to top floor” coverage. Find out what this means for its customers in this spotlight report from TEC Senior ERP Analyst Read More...
10 Golden Rules for Choosing a Telephony System
Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical

the system provides performance measurement against scripted calls detailing dollar value per call achieved  Golden Rules for Choosing a Telephony System Now that phone systems can be delivered over a network, even smaller companies can have access to enterprise-grade calling features. Like any business-critical system, a telephony system is a major deployment that should be undertaken only after a thorough discovery of both your existing infrastructure and users’ needs. This checklist offers 10 rules to help you choose a new telephony system for your organization. Read More...
Microsoft SharePoint Server: Filling the White Space between the Business Users and Existing Enterprise Systems
Organizations spend millions of dollars in developing custom solutions to plug the gap between the demands of the business user and the available features of

the system provides performance measurement against scripted calls detailing dollar value per call achieved  SharePoint Server: Filling the White Space between the Business Users and Existing Enterprise Systems Organizations spend millions of dollars in developing custom solutions to plug the gap between the demands of the business user and the available features of their enterprise systems. For this reason, it’s worth examining how the Microsoft SharePoint Server environment can help organizations efficiently deliver focused business solutions on a common business platform with a familiar interface Read More...
The Benefits of Running Your Business Software in the Cloud: Strategies for Success
With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines

the system provides performance measurement against scripted calls detailing dollar value per call achieved  Your Business Software in the Cloud: Strategies for Success With the growth of cloud computing, businesses must understand their application footprint, how applications and business processes cross departments and lines of business, and how to optimize their applications architecture around collaboration and process. This white paper shows how businesses can position themselves for cost-effective growth and improved competitiveness by combining an integration applications strategy with cloud delivery. Read More...
The Impact of the New FRCP Amendments on Your Business
With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data

the system provides performance measurement against scripted calls detailing dollar value per call achieved  Impact of the New FRCP Amendments on Your Business With the recent amendments made to the Federal Rules of Civil Procedure (FRCP), businesses must take a closer look at how they manage their electronic data. Recent studies have shown that many companies are not prepared for how these changes will affect their business. To improve their governance procedures to meet these new requirements, businesses must invest in technology that can adequately preserve electronic data. Read More...
Eliminate Performance Anxiety: Manage Employee Performance Better
Managing employee performance may seem like a common sense business practice, but a recent study revealed that many employees have never had a performance

the system provides performance measurement against scripted calls detailing dollar value per call achieved  management company-wide can increase the likelihood that employees will be doing their best work possible while reducing the ineffectiveness of a fragmented performance management policy. Read More...
Keeping the Right People: Making the Right Decisions When It Counts
Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford

the system provides performance measurement against scripted calls detailing dollar value per call achieved  the Right People: Making the Right Decisions When It Counts Corporate leaders must look carefully at how their companies are organized and staffed, and keep the “right” people. But who must be kept and who can you afford to let go? If you don’t know how to re-engineer your staff, you might not be saving as much as you think. Discover methods and technologies that can help you avoid the pitfalls inherent in any reduction in workforce—to save money while you retain the best talent. Read More...
Managed Services: How to Adapt to the Channel Model of the Future
Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business

the system provides performance measurement against scripted calls detailing dollar value per call achieved  How to Adapt to the Channel Model of the Future Low margins, a boom in the managed services sector, and a decreasing reliance on client–server-based infrastructures are drastically changing the business landscape for many traditional IT channel players. This paper assesses the challenges facing the IT channel and describes how IT resellers can transform the growing demand for managed services from a threat into a key opportunity for future business success. Read More...
How Much Should You Pay for Your Business Phone System?
Different buyers pay different prices for the same business phone system. While some buyers hesitate to negotiate the “special price” quoted to them, others

the system provides performance measurement against scripted calls detailing dollar value per call achieved  empower you to get the best price on your business phone system equipment and service. Read More...
Knowledge Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend
Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is

the system provides performance measurement against scripted calls detailing dollar value per call achieved  Management: The ROI of Employee Brain Trusts-New Strategies for Reversing the Recent Trend Implementing technology without the proper people and processes in place only means bad service is delivered faster. Indeed, the employee brain trust is critical to succeeding in today’s knowledge economy and customer-centric environment. Yet according to numerous industry analysts, a staggering 55 to 70 percent of customer relationship management (CRM) and contact center projects fail to meet their object Read More...
Most Overlooked Features when Buying a Business Phone System
When buying a new business phone system you are faced with a wide variety of phone features to choose from. Before you buy, make sure you don’t overlook these

the system provides performance measurement against scripted calls detailing dollar value per call achieved  sure you don’t overlook these commonly forgotten features. This guide details such features as conferencing, auto attendant, mobile extensions, and many other valuable features. Read More...
E-Procurement Usability: The Good, The Bad and The Ugly
Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies

the system provides performance measurement against scripted calls detailing dollar value per call achieved  Procurement Usability: The Good, The Bad and The Ugly Adoption of enterprise resource planning (ERP)-based E-Procurement solutions has hit a plateau in recent years due to inherent usability deficiencies, exacerbated by heightened user expectations. It is now possible to leverage all the existing infrastructure of leading platforms with a friendlier, consumer-like user interface (UI) that can be rapidly deployed with minimal cost or change management impact. Find out how. Read More...

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