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TeamHeadquarters
TeamHeadquarters is a combination of project management and help desk software. It supports the planning and execution of projects with traditional project

ticket help desk  also has queues and tickets managed services. TeamHeadquarters is based on Entry extensible markup language(XML) software architecture, and can be used with Microsoft technologies including Windows Server, Active Directory, and Microsoft Office. Read More...
Help Desk for the Health Care Industry
Help Desk is an application for assisting and managing calls for support from computer users. It also includes computer and software inventory tracking along with technical support knowledge bas...
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Documents related to » ticket help desk


MCI WorldCom and Critical Path Power into Outsourced Messaging
MCI WorldCom and Critical Path plan to offer the following services: Web mail service, starting at $2 per user, per month, POP3 mail service starting at $3.50

ticket help desk  to a typical problem ticket. If you can't get the support you need, you are looking at the wrong vendor. MCI WorldCom and Critical Path score well in all of the above areas, offering all aspects of Exchange functionality with a virtually unmatched infrastructure. In addition, their product cost offerings are par for the market and are priced competitively. Their financial viability is highly desirable given their standings within the Telco market. Critical Path, renowned through the messaging industry Read More...
Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

ticket help desk  base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third parties. Customer satisfaction should, in turn, increase, as the number of disconnected handoffs between agents, customers, and channels are reduced. On the other hand, increased agent retention should improve the organization's domain Read More...
A Customer Relationship Management Solution Aims To Cover all the Bases
Surado Solutions aims to provide a complete customer relationship management suite. We'll analyze Surado CRM 5.0 from the perspectives of core functionality

ticket help desk  well as conduct self-service ticket submission and review. Key metrics are displayed in graphical form, and can provide managers with the information necessary to make rapid decisions regarding re-deployment of resources to the most urgent support areas. Performance gauges (such as support metrics by urgency, touch point, area, type, and support groups) provide managers with the opportunity to act quickly to prevent potential bottlenecks in providing support. Finally, color-coded alerts for events that Read More...
Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticket help desk  programmatic XML-based interface for ticket extraction and manipulation. For example, QualysGuard provides built-in integration with the Remedy Help Desk system and has a dedicated ticketing API to integrate with other trouble-ticketing solutions. How does the solution manage remediation efforts? A large network often has many remediation tickets open at any point in time. A manager needs to understand the progress and compliance with remediation policy by running a remediation report. Be sure your VM Read More...
IT Management for Small Businesses: Using Third Parties to Help Take the Strain
Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely

ticket help desk  Management for Small Businesses: Using Third Parties to Help Take the Strain Small to medium businesses (SMBs) face the same challenges as large businesses when it comes to IT management—they have increasingly complex systems they rely on to drive their businesses and gain a competitive advantage. Operating and maintaining a complex IT infrastructure requires specific skills, but getting the right staff at an affordable price can be a problem. Outsourcing IT management may help to ease the strain. Read More...
Seven Ways to Help Avoid Lawsuits: Best Practices for Fortifying Your Background Screening Program
Many companies are now critically examining procedures for hiring new employees. This white paper outlines and explains seven “best practice” recommendations

ticket help desk  Ways to Help Avoid Lawsuits: Best Practices for Fortifying Your Background Screening Program Many companies are now critically examining procedures for hiring new employees. This white paper outlines and explains seven “best practice” recommendations for fortifying any company’s workforce screening program. These recommendations are derived from HireRight’s experience providing guidance to, and defending, employers and background check providers of all types and sizes in every jurisdiction in Read More...
How Retail Partners and Mobility Can Help Deliver Value to Bank Customers
Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain

ticket help desk  Retail Partners and Mobility Can Help Deliver Value to Bank Customers Banks are facing high levels of scrutiny from their customers and find themselves under great pressure to create value, win back lost customers, and maintain existing relationships as well as lower customer attrition levels. Three seemingly disparate trends—need for savings, growth in mobile usage and advent of coupon aggregators—together offer banks a way to create a sticky service. This paper discusses the idea of banks Read More...
Manugistics To Help Amazon.com In Global Expansion
In partnering with Manugistics, Amazon acknowledges the impact that uncontrolled transportation costs have on its business. Its move should embolden smaller

ticket help desk  To Help Amazon.com In Global Expansion Manugistics To Help Amazon.com In Global Expansion S. McVey - June 15, 2000 Event Summary Internet retail giant, Amazon.com announced it would enlist the help of Manugistics Group to support its global expansion and operational improvement initiatives. Manugistics will provide its NetWORKS Strategy and Transport solutions to give Amazon better visibility to its growing global fulfillment network and facilitate the flow of goods from the company's suppliers Read More...
NextGen Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality
Software technologies can provide a single point of entry for prospects and health plan providers to educate new or renewing prospects on the full value of each

ticket help desk  Health Care: How Technology Can Help Make Consumer-directed Health Care a Reality NextGen Health Care: How Technology can Help Make Consumer-directed Health Care a Reality If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Through an innovative approach and revolutionary technology, Online Insight has established a solid reputation in the marketplace with several well-known industry leaders in healthcare , life insurance, financial Read More...
BUY.COM Called
Service911.com has inked a deal with BUY.COM to provide customer service through the Internet.

ticket help desk  COM Called 911 For Help Event Summary Service911.com has announced a deal with BUY.COM to provide technical support for the Internet retailer. Using Service911.com's Application Service Provider (ASP) model, BUY.COM's new Technical Service Center offers an array of support options including: More than 5,000 streaming how-to tutorials and videos Easy-to-find product support information on 18,000 products Free technical support via e-mail A multi-vendor/multi-product knowledge library with technical Read More...
Agile PLM
Oracle's Agile Product Lifecycle Management (PLM) Solutions can help companies manage information, processes, and decisions about their products throughout

ticket help desk  PLM Oracle's Agile Product Lifecycle Management (PLM) Solutions can help companies manage information, processes, and decisions about their products throughout the product life cycle and across the global product network. Agile PLM Solutions can help provide visibility and control of critical product information and processes to each stakeholder at each stage in the product life cycle. Read More...
Six Essential Considerations When Choosing a Field Service Software Solution
There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support

ticket help desk  Essential Considerations When Choosing a Field Service Software Solution There are numerous CRM, call center, help desk and ERP solutions available that can help companies control and manage their call center and customer support activities more effectively. However, field service requirements are much more complex and diverse than call center and customer support functions. Therefore, it is essential that companies considering software for field service evaluate, select, and deploy software designed Read More...
Demand Planning: Optimizing Operations across the Supply Chain
Demand planning applications can help manufacturers establish baseline sales forecasts and perform analysis to improve resource usage. They can also help

ticket help desk  Planning: Optimizing Operations across the Supply Chain Demand Planning: Optimizing Operations across the Supply Chain If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Microsoft Dynamics is a line of integrated, adaptable business management solutions that automate and streamline financial, customer relationship, and supply chain processes in a way that helps you drive business success. Source : Microsoft Dynamics Resources Relate Read More...

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