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Software Functionality Revealed in Detail
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Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ticket kiosk  Self-Service Is Just the Ticket for Fandango The new Internet boom is in full swing, and media types are all abuzz trying to figure out “what’s new” and “what’s different” from the first dot-com go around. How about this: A laser focus on keeping costs down despite the business growing tenfold? Here’s another one: Driving improvements to the customer experience in order to deliver value to customers even while the coffers are filling up. It sounds almost too good to be true, but it’s

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Bite-sized Apps-A New Trend in Enterprise Software


TEC principal analyst P.J. Jakovljevic reviews the latest offerings from UNIT4 and SYSPRO, which appear to mark a new trend in enterprise software—small, focused, “bite-sized” applications to extend enterprise resource planning (ERP) systems. The fact that their price and footprint are well defined give them broad appeal. Read this article to learn more.

ticket kiosk  be logged as a ticket on the SYSPRO App Store. This will require the publisher to respond to the consumer via the SYSPRO App Store site. As tickets will be monitored, any app that logs a sufficiently high number of problems could be removed—another instance of QA. How might this affect the role of ERP product managers? Probably not very much in SYSPRO’s case. SYSPRO had a clearly defined, published roadmap of where the company is taking the product. The vendor has also indicated in the publisher Read More

The Exacting Needs of Metal Service Centers


General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical, and physical properties requirements that are vital to the metal service industry and material converter businesses.

ticket kiosk  to the customer's delivery ticket. For such an enterprise, it is invaluable to be able to enter a master tag number or heat number for a coil or a bundle of sheets, pipes, or tubes, and see every single piece produced from it, along with the processes that were performed, at what cost, and the details about who purchased the piece, when, and for how much. Information on how much profit (or loss) was generated from that order, part, or tag is also vital. Products made at these sites include a wide variety Read More

SAP Opens The ‘Miss Congeniality’ Contest


While SAP’s determination to become enterprise applications Web Esperanto evangelist is of paramount importance to its customers and for the general market direction, one should by no means expect short-term tectonic moves.

ticket kiosk  journey with no return ticket. This is by all means good news for its customers that need to integrate their internal applications with applications from other vendors and/or who need to exchange information with their business partners that are not SAP shops. While SAP's new technology blueprint is impressive, the market has often in the past witnessed how long the road is between the vision and execution, SAP's huge resources notwithstanding. Therefore, potential and current SAP customers with hefty Read More

How to Maximize Your IT Services with Lifecycle Management


As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service-centric model has emerged: service lifecycle management (SLcM). Based on the Information Technology Infrastructure Library (ITIL) principles, SLcM provides a framework that enables organizations to optimize business outcomes and facilitate continual service improvement.

ticket kiosk  slowly. He/she opens a ticket with IT support and the request is easily handled and managed using IT's service dashboards and service level monitoring. A memory upgrade is ordered to address the speed issue, and upon installation the ticket is closed. The Service Operation stage of ITIL v3 provides the processes and best practices necessary to properly implement SLcM at this phase. Analyze Use metrics to create a picture of how well the service is being delivered and is working in relation to its stated Read More

JDA Portfolio: For the Retail Industry Part Four: More JDA Portfolio 2004.1 and Microsoft Alliance


JDA Portfolio 2004.1products have been developed or acquired by JDA in order to present customers with an enterprise offering that might currently be the broadest, most functional set of industry leading retail demand chain software solutions available to retailers and their suppliers.

ticket kiosk  Portfolio: For the Retail Industry Part Four: More JDA Portfolio 2004.1 and Microsoft Alliance JDA Portfolio 2004.1 Components (continued) JDA Software Group Inc. (NASDAQ: JDAS), a prominent global provider of integrated software and professional services for the retail demand chain and over 4,600 customers, plans to build upon the collective JDA Portfolio to enable its customers to achieve a new level of operational excellence. The vendor plans to establish this capability as a defining and Read More

E-mail Response Management


E-mail inquiries for the customer service sector are expected to explode from 2.9 billion messages in 2005, to 7.2 billion by 2010. This means that a company’s online relationship with customers will be increasingly critical to customer satisfaction and retention. That’s why managers need new tools to manage their corporate e-mail assets and better service the e-mail customer.

ticket kiosk  Response Manager's ‘Assign a Ticket Number to a Thread' option, your team now has the ability review an audit trail on email messages by utilizing a ticket number generated by your order tracking system. About emailtopia emailtopia was founded in 1997 and is the developer of Response Manager, an intelligent server-based software email response management tool. Headquartered in Toronto, emailtopia has deployed Response Manager at numerous corporations internationally, including TD Waterhouse, Primus, ING Read More

The Truth About Supply Chain Visibility


That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

ticket kiosk  management is the real ticket to supply chain success. The search for visibility may be the Holy Grail in supply chain circles these days, but don't be fooled. It isn't visibility alone that matters, it's being able to act on the information that visibility gives you that leads to true supply chain excellence. Discover the truth about supply chain visibility in Achieving Supply Chain Visibility: There is More than Meets the Eye . Download your PDF copy today.   For assistance, please contact customer Read More

Yet Another Branding Debacle (This Time, It's ERP for Services)


Organizations providing billable services to their clients can benefit from an enterprise resource planning solution. But what makes ERP for services different from solutions known as product portfolio management for professional services automation? And which is best for your organization?

ticket kiosk  for services is your ticket to managing your resource needs? And what functionalities do fall under the rubric of ERP for services ? And, if your business is in the services sector, is the selection process for ERP for services more difficult than that of other ERP suites? If there are any hurdles involved in choosing ERP for services software, you need to know how high those hurdles are, and how your company can jump over them without tripping up and falling on its face. ERP for … Which Services, Exac Read More

Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises


Rich Internet applications (RIAs) represent the next wave in the evolution of web applications, as they promise the richness, interactivity, and usability lacking in many of today’s web applications. However, as with any technological innovation, with the new opportunities come new challenges to be negotiated. What are the business benefits of adopting RIA, and what are the risks?

ticket kiosk  ones) to purchase the ticket can be done on a single page. Secondly, they can keep certain functions like simple data processing on the client-side so that services contain core functions to enable higher re-use of these services across different processes. However, challenges like data synchronization between services remain while running a process and transaction failure RIA as SaaS (Software as a Service) enabler SaaS is gaining acceptance as a software delivery model in which vendors provide an Read More

Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

ticket kiosk  that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution that installs as an easy-to-set-up PBX system. Since TEC's current newsletter issue is focusing on telephony issues, I figured I'd post a bit about the open source side. The Asterisk project originates with a company called Digium , which looks like the center of a whirlwind Read More

State of the Market: HR


More than ever, executives are looking to transform human resources (HR) from a seemingly low-priority function into a strategic part of the business. This state of the market report from TEC discusses the challenges that small to medium businesses (SMBs) face when recruiting, hiring, and managing staff. It also features information about the latest human resources information system (HRIS) offerings for the SMB market.

ticket kiosk  of the Market: HR TEC's solutions, which include research comparison reports selection tools consulting services are driven by its powerful analysis engine, eBestMatch TM . Source: Technology Evaluation Centers Resources Related to State of the Market: HR : Human Resources (Wikipedia) State of the Market: HR Human Resource is also known as : Human Resource Management Systems , Human Resource Software , HR Management Software , Human Resource Information System , Performance Management Solution , Read More

First Look: Peregrine Offers Cradle to Grave Procurement


Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets and track their lifecycle costs. The product supports a number of different kinds of supplier arrangements ranging from internally hosted catalogs to links with Commerce One's MarketSite. This article offers a pre-release look at Peregrine's product and strategy.

ticket kiosk  desk management including trouble ticket and work order tracking. Product availability was announced December 8, 1999. The product is currently in beta with two customers, although 1-3 more beta customers are expected. The formal launch of the beta program is planned for February 2000. Besides the actual Get.Resources product, the initial launch is very likely an incremental step toward a new architecture. While the company is making no formal announcement of any architectural changes at this time, it is Read More

Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2


Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the software-as-a-service (SaaS) model is now mainstream in many functional areas of business, the article concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource

ticket kiosk  problem device. The problem ticket then triggers alerts inside the system, immediately notifying Quality & Compliance to investigate. The trouble ticket arrives with a complete traceability tree for the problem device, including all its components. Thereafter, a  root cause analysis (RCA)  will identify the LCD problem, whereby the problem ticket will be automatically sent to the supplier for corrective actions. At the same time, all LCDs within the same batch are quarantined inside the software; Read More

Peregrine Polishes the Old In-Out-and-In-between


Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop packaged integration solutions between its own products and market leading ERP and CRM solutions.

ticket kiosk  ServiceCenter, which opens a ticket and manages the customer interaction. When the interaction is complete, ServiceCenter passes a completion notice to the main CRM system, which closes its own ticket. Neon's accelerators link different vendor processes, enabling real-time integration of data and process flow. Previously, Peregrine had been able to offer only batch data transfers. The third Peregrine announcement revealed a new version of the company's TrustedLink software. TrustedLink is a product that Read More