Home
 > search for

Featured Documents related to »  ticket refund


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

ticket refund  base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third parties. Customer satisfaction should, in turn, increase, as the number of disconnected handoffs between agents, customers, and channels are reduced. On the other hand, increased agent retention should improve the organization's domain Read More...
Point of Sale (POS) Systems
A point of sale (POS) system helps retailers automate transactions. POS solutions are used in retail stores where sales associates must enter sales, refunds, layaways, transfers, etc. TEC's ...
Start evaluating software now
Country:

 Security code
Already have a TEC account? Sign in here.
 
Don't have a TEC account? Register here.

Documents related to » ticket refund


First Look: Peregrine Offers Cradle to Grave Procurement
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets and track their lifecycle costs. The

ticket refund  desk management including trouble ticket and work order tracking. Product availability was announced December 8, 1999. The product is currently in beta with two customers, although 1-3 more beta customers are expected. The formal launch of the beta program is planned for February 2000. Besides the actual Get.Resources product, the initial launch is very likely an incremental step toward a new architecture. While the company is making no formal announcement of any architectural changes at this time, it is Read More...
Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery
While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting

ticket refund  call management (customer service ticket queues) with a basic customer service knowledge base, content authoring and approval workflow. These features are what the targeted customers likely need at this stage. An affordable, no-frills out-of-the-box application with minimal implementation risk and innate integration to MS Outlook, web browsers, and MS Exchange will likely strike a chord with this market segment. Possibly most important to note is that this is the first Microsoft .NET framework-based produ Read More...
The Truth About Supply Chain Visibility
That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

ticket refund  management is the real ticket to supply chain success. The search for visibility may be the Holy Grail in supply chain circles these days, but don't be fooled. It isn't visibility alone that matters, it's being able to act on the information that visibility gives you that leads to true supply chain excellence. Discover the truth about supply chain visibility in Achieving Supply Chain Visibility: There is More than Meets the Eye . Download your PDF copy today.   For assistance, please contact customer Read More...
Scala and Microsoft Become (Not So) Strange CRM Bedfellows
The Scala and Microsoft alliance in the CRM arena has merits of mutual benefits, particularly in the short to medium term, but due to vacillating motives of the

ticket refund  call management (customer service ticket queues) with a basic customer service knowledge base and content authoring and approval workflow. These features are what the targeted customers likely need at this stage, and Microsoft CRM might change the sentiment about CRM among conservative manufacturing SMEs that have so far been dismissive of either over-functional, too rigid, and highly priced products on the one hand, or of inadequate, inexpensive products on the other hand. Thus, an affordable, Read More...
How to Keep Stock Balances Accurate
Distributors must ensure the quantity of products shown to be available in their software system agrees with what is physically in their warehouses. If it doesn

ticket refund  code on the pick ticket and then the bar code on the bin or item. If the bar code reader beeps nicely, she knows that she has the right product. If it makes a harsh sound the picker knows that the item is not the product listed on the order. In the same way bar codes on receiving documents help ensure that material is put away in its proper location. The resulting reduction in errors not only saves money but helps to improve customer service and your reputation as a reliable supplier. Instant Updates of C Read More...
Ten Key Legal Concerns in E-Commerce Ventures and Contracts
IT managers must understand the legal issues – at least well enough to know when there is an issue. E-commerce is so new that lawyers (and the law) are having

ticket refund  Key Legal Concerns in E-Commerce Ventures and Contracts Why Care About Contracts? The rapid pace of e-commerce development has generally left the legal system struggling to keep up and gasping for breath. In much the same way as companies doing e-commerce must invent new business procedures and rules, the legal system is trying to adapt existing laws to fit new settings where it is simply unclear how these laws will apply. The e-commerce legal tool of choice is the contract. If parties can agree how Read More...
Surado! A Rising Mid-market CRM Provider
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc. developers of Surado CRM Solutions

ticket refund  and follow-up on the ticket resolutions or use a knowledge base to search for similar tickets and resolutions. The web server provides for real time submission of all changes to the CRM database. The administrative view provides a means for setting up process rules, e-mail responses, and alerts. Tickets could thus be assigned to the proper individual with a load-balancing feature that routes tickets based on urgency. The Self-Service module also allows customers to use the system as a secure login Read More...
Why Not Take Candy From Strangers? More Privacy Problems May Make Ad Agencies Nutty
Online advertising network 24/7 has acquired AwardTrack, a newly launched provider of loyalty programs.

ticket refund  points for that airplane ticket or toaster oven? So, we now have the spectre of an ad agency being able to combine information that identifies individuals with information about their web surfing behavior. DoubleClick is still sore from allegations along these lines and is unlikely to want to take another bite from the same candy bar. We predict that 24/7 will be getting its name in the news with similar problems as a result of this acquisition. But, as they say, ultimately all publicity is good Read More...
Rich Internet Applications (RIA): Opportunities and Challenges for Enterprises
Rich Internet applications (RIAs) represent the next wave in the evolution of web applications, as they promise the richness, interactivity, and usability

ticket refund  ones) to purchase the ticket can be done on a single page. Secondly, they can keep certain functions like simple data processing on the client-side so that services contain core functions to enable higher re-use of these services across different processes. However, challenges like data synchronization between services remain while running a process and transaction failure RIA as SaaS (Software as a Service) enabler SaaS is gaining acceptance as a software delivery model in which vendors provide an Read More...
Microsoft Lays Enforced-Concrete Foundation For Its Business Solutions Part 2: Market Impact
Stampede 2002 has radiated moderate optimism within VARs and other attendees, in a sharp contrast with many other user or industry conferences where we have

ticket refund  call management (customer service ticket queues) with a basic customer service knowledge base, and content authoring and approval workflow. These features are what the targeted customers currently might only need — an affordable, no-frills out-of-the-box application with minimal implementation risk and innate integration to Outlook, web browsers, and MS Exchange server. These features will likely strike a chord with this market segment, since most salespeople spend numerous working hours exactly within Read More...
Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

ticket refund  the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is software-related, the CSA at this level can guide the user on how to fix the problem. If the client is not computer savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to Read More...
Drug Pedigree Guidelines and How Software Can Help
Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines

ticket refund  term slap'n'ship, where the ticket is printed and slapped on the case just before being placed on the truck, is most appropriate. Compliance Options Before considering options for complying with the pedigree guidelines, the functional challenges must be understood. First, the guidelines require a significant increase in the amount of data shared between trading partners. This data may have to be harvested from existing applications, or it may represent a new request for information. Second, each player Read More...
Peregrine Polishes the Old In-Out-and-In-between
Peregrine entered into partnerships that improve its solutions for customers buying new goodies or disposing of old ones. In addition, the company will develop

ticket refund  ServiceCenter, which opens a ticket and manages the customer interaction. When the interaction is complete, ServiceCenter passes a completion notice to the main CRM system, which closes its own ticket. Neon's accelerators link different vendor processes, enabling real-time integration of data and process flow. Previously, Peregrine had been able to offer only batch data transfers. The third Peregrine announcement revealed a new version of the company's TrustedLink software. TrustedLink is a product that Read More...
Five Things to Understand About Your Nexus Footprint
The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium

ticket refund  Things to Understand About Your Nexus Footprint The Sabrix Nexus Determination Services Include: Review of your sales tax nexus report with Sabrix tax experts to provide your organization with an understanding of the report findings. Source : Sabrix Resources Related to Five Things to Understand About Your Nexus Footprint : Sales tax (Wikipedia) Five Things to Understand About Your Nexus Footprint Sales Tax Nexus is also known as : Charge Sales Tax , General Sales Tax , Income Tax Rate , Nexus Sales Read More...

Recent Searches
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Others