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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ticket refund


Knowledge Management: The Core of Service Resolution Management
Businesses today need to demonstrate their value to customers by making information that is relevant to them accessible. Hence the need for knowledge management

ticket refund  base; create a service ticket; request repair services; note a complaint; process returned materials; issue a rebate, coupon, or refund; and escalate issues to other responsible parties, such as tier (level) two support, development, quality assurance (QA), or even third parties. Customer satisfaction should, in turn, increase, as the number of disconnected handoffs between agents, customers, and channels are reduced. On the other hand, increased agent retention should improve the organization's domain

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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Warehouse Management Systems: Pie in the Sky or Floating Bakery?Part Two: The Pareto Principle, Processes, and People: Assessing Your Warehouse Management System Needs


To ensure your warehouse management system is implemented as painlessly as possible, you must assess your warehouse situation before you decide on a warehouse solution. Using the Pareto Principle, where a minority of inputs yields the majority results; examining your processes; evaluating your personnel; monitoring the progress of implementation; and testing are the best ways to ensure both a successful launch and long term return on investment.

ticket refund  product, the current pick ticket, the customer demands, the vendors, etc. But when the new system took over and instructed them to put the product in a place that did not make sense to them, they put it where they thought it should go. Now they are overriding millions of dollars in brain power, not just a new system they don't like. You have to evaluate the current skill level in your warehouse personnel and begin cross-training them in several different positions. Also determine your warehouse personnel Read More

Not Yet Sold on SaaS ERP in Manufacturing? Take a Hard Look at Plex Online - Part 2


Part 1 of this blog series explained Plex Systems’ ebullience and growth despite a hostile and depressed environment, especially in the discrete manufacturing sector. While the software-as-a-service (SaaS) model is now mainstream in many functional areas of business, the article concurred with Frank Scavo’s recent assertion that, for the time being, there is only one true SaaS enterprise resource

ticket refund  problem device. The problem ticket then triggers alerts inside the system, immediately notifying Quality & Compliance to investigate. The trouble ticket arrives with a complete traceability tree for the problem device, including all its components. Thereafter, a  root cause analysis (RCA)  will identify the LCD problem, whereby the problem ticket will be automatically sent to the supplier for corrective actions. At the same time, all LCDs within the same batch are quarantined inside the software; Read More

The Gain and Pain of Global Retail Sourcing


The appeal of global sourcing for many industries is certainly understandable, given the potential lower cost benefits, but without careful elimination of all the hidden challenges, the entire process may turn out to be only a costly "siren song" adventure.

ticket refund  Some importers might have big-ticket, expensive items, along with high stock-keeping unit (SKU) counts of low-cost accessories sourced directly from Asia, which imposes an integrated approach to supply chain management (SCM), and more accurate visibility. Collaboration between suppliers, logistics providers, buyers, and product managers is critical throughout the entire product lifecycle. An astute sourcing software suite should enable product managers and buyers to quickly develop comprehensive requests Read More

SAP Broadens Range of Solutions for SMEs


Not many are aware of SAP’s strong heritage in the small to medium enterprise (SME) segment even though more than 80 percent of SAP’s over 250,000 customers are small and midsize companies. Most recently in its bid to grow its number of SME customers, SAP has announced general availability of SAP Business One 9.0, the version of Business One for SAP HANA.

ticket refund  issues, such as managing ticket sales, sponsorships, broadcasting rights, and the buying and selling of players—all in one integrated system. New planned enhancements for SAP Business One include production module enhancements, multi-branch enablement, and improved management of fixed assets.   New “Buy Now, Pay Later” Option   SAP is committed to helping its SME customers grow their businesses with technology that fits their needs, and through collaborating with more than 11,500 partners the Read More

7 Things Every Executive Should Know About Telecom Expenses


Most enterprises waste millions of dollars annually by not managing their telecom spend in a standardized, centralized, more accurate way. Having ballooned up to being in the top four overall expenses of the entire company, telecom expense management (TEM) is something you should put on your radar—sooner than later. Find out why your telecom expenses are rising, and how you can work globally to reduce them.

ticket refund  Things Every Executive Should Know About Telecom Expenses Telecom Expense Management (TEM) is the practice of automating telecommunication service expenses (voice, data, and wireless) across your enterprise to save money and streamline telecom expense management. Source: Telesoft Resources Related to 7 Things Every Executive Should Know About Telecom Expenses : Telecom Expense Management (TEM) (Wikipedia) 7 Things Every Executive Should Know About Telecom Expenses Telecom Expense Management is also Read More

Microsoft Paints CRM Landscape On Lately A ‘Still Nature’ Business Applications Scenery


While most of its applications co-opetitors have been licking their wounds and bracing for a long summer drought, fat cash cushioned Microsoft has been putting together the pieces of its CRM (and likely the overall enterprise applications) strategy mosaic

ticket refund  call management (customer service ticket queues) with a basic customer service knowledge base, content authoring and approval workflow. These features are what the targeted customers likely need at this stage. An affordable, no-frills out-of-the-box application with minimal implementation risk and innate integration to MS Outlook, web browsers, and MS Exchange will likely strike a chord with this market segment. Possibly most important to note is that this is the first Microsoft .NET framework-based produ Read More

Drug Pedigree Guidelines and How Software Can Help


Drug manufacturers and retailers are tightening their data collection and reporting processes to meet new US Food and Drug Administration (USFDA) guidelines. But which software offerings are best placed to help drug manufacturers comply with the new guidelines?

ticket refund  term slap'n'ship, where the ticket is printed and slapped on the case just before being placed on the truck, is most appropriate. Compliance Options Before considering options for complying with the pedigree guidelines, the functional challenges must be understood. First, the guidelines require a significant increase in the amount of data shared between trading partners. This data may have to be harvested from existing applications, or it may represent a new request for information. Second, each player Read More

Recognition for IP Telephony Open Source Style


I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it was like administering those systems years ago in a midsize company that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to

ticket refund  that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution that installs as an easy-to-set-up PBX system. Since TEC's current newsletter issue is focusing on telephony issues, I figured I'd post a bit about the open source side. The Asterisk project originates with a company called Digium , which looks like the center of a whirlwind Read More

Gosh, There’s a Bug in Windows 98


There’s a system security hole that can crash your Windows 95 or 98 system. How long has it taken Microsoft to fix it? Three months and counting.

ticket refund  Windows 98,Windows 95,windows operating systems,windows crash,windows 98 problems,microsoft crash,microsoft security,outlook,windows email bug,email problem,microsoft office,network security,microsoft help desk Read More

The Convergence of ERP and Field Services-One Vendor’s Leadership


Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and the product’s underlying architecture, support change and tightly couple solution categories.

ticket refund  both EAM and high-volume, low-ticket field services—yet the demand is there. The big ERP players have attempted acquisitions to knit both pieces together, but the benefits are lagging due to poor integration and change capabilities. Buyers haven’t been able to get their ideal mix of change-resistant integration, plus deep rich functionality in both pieces. Something always comes up short.” Mary Wardley, IDC’s field services guru and vice president of CRM applications software, also advises that Read More

Evaluating Alternatives: Key Questions To Ask When Considering An Alternative ERP/MRP System


Replacing an aging enterprise resource planning/manufacturing resource planning (ERP/MRP) system to stay competitive brings with it a host of questions.

ticket refund  full functionality as the high-ticket packages from companies like SAP, Oracle and Microsoft, but without the complexity, implementation headaches and costly licensing fees. These alternative systems are changing the ERP/MRP equation, and with them has come a new slate of questions that companies considering alternative IT resources need to consider before they choose a vendor. What are my choices? It's no secret that the big ERP/MRP packages are overpriced and overly complex. They frequently entail Read More

Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?


While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that the niche CRM vendors without a clear differentiating value proposition have not much to look for there in the long run.

ticket refund  call management (customer service ticket queues) with a basic customer service knowledge base, content authoring and approval workflow. These features are what the targeted customers likely need at this stage, and Microsoft CRM might change the landscape for CRM among conservative manufacturing SMEs that have so far been dismissive of either over-functional, too rigid and highly priced products on one side, or of inadequate inexpensive products on the other hand. Therefore, an affordable, straightforward Read More

Bite-sized Apps-A New Trend in Enterprise Software


TEC principal analyst P.J. Jakovljevic reviews the latest offerings from UNIT4 and SYSPRO, which appear to mark a new trend in enterprise software—small, focused, “bite-sized” applications to extend enterprise resource planning (ERP) systems. The fact that their price and footprint are well defined give them broad appeal. Read this article to learn more.

ticket refund  be logged as a ticket on the SYSPRO App Store. This will require the publisher to respond to the consumer via the SYSPRO App Store site. As tickets will be monitored, any app that logs a sufficiently high number of problems could be removed—another instance of QA. How might this affect the role of ERP product managers? Probably not very much in SYSPRO’s case. SYSPRO had a clearly defined, published roadmap of where the company is taking the product. The vendor has also indicated in the publisher Read More

Logistics.com Becomes The Newest Of Manhattan Associates Part 2: Strengths, Challenges, and User Recommendations


Logistics.com needs to tie its execution modules into the plant/warehouse-level applications in order to give a customer a full solution. Manhattan cannot deliver the full fulfillment job without the transportation part. Tying their products together is what it will take to make this acquisition work.

ticket refund  an impressive list of high-ticket customers and a seasoned team of people with transportation knowledge and experience. Logistics.com's client list is comprised of over 35 Fortune 500 companies, with over 120 customers in total, including Compaq Computer Corp ., TJX Companies Inc ., Staples Inc ., The Gillette Company , Colgate-Palmolive Co ., PPG Industries, Inc ., Quaker Oats Co ., Wal-Mart Stores Inc . and eight of the top 15 trucking companies in North America. With the acquisition, Manhattan should Read More