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Call Center Protocols: Getting Problems Solved!
Customer support agents (CSAs) are the first line of support for the client when a problem arises. If a level-1 CSA has tried all introductory problem-solving

ticket theatre  the problem, the incident ticket is escalated to second level (L2) support, where CSAs have advanced training and more knowledge on how to resolve the issue. If the problem is software-related, the CSA at this level can guide the user on how to fix the problem. If the client is not computer savvy, the CSA can remote into the client’s workstation, and by taking control of the client’s machine, can resolve the problem more efficiently. Now if the problem is hardware-related, the ticket must be sent to Read More

Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ticket theatre


The Demarc Extension and Its Role in the Enterprise Network Telecommunications Infrastructure
Demarc extensions have been a recurring gray area in the telecommunications industry for years. There is often misconception when it comes to who actually

ticket theatre  A tag and locate ticket must applied when the circuit for which the demarc extension is required can not be found or properly identified. Congested pathways can impact the installation of cabling, this typically occurs in core holes of stacked telecom closets. Technicians must also face the challenge of fire stopping in core holes due to the neglect of previous installers routing cables through core holes and other building penetrations. Capacity for riser pairs to extend the circuit within a building Read More
SAP Broadens Range of Solutions for SMEs
Not many are aware of SAP’s strong heritage in the small to medium enterprise (SME) segment even though more than 80 percent of SAP’s over 250,000 customers are

ticket theatre  issues, such as managing ticket sales, sponsorships, broadcasting rights, and the buying and selling of players—all in one integrated system. New planned enhancements for SAP Business One include production module enhancements, multi-branch enablement, and improved management of fixed assets.   New “Buy Now, Pay Later” Option   SAP is committed to helping its SME customers grow their businesses with technology that fits their needs, and through collaborating with more than 11,500 partners the Read More
A Suggested Workflow to Complement Issue Management Systems
When companies buy software tools what do they expect from them? Guided by common sense, one might think that a software tool is expected to render clunky

ticket theatre  will automatically assign the ticket to the right department (based on the category that it belongs to). To ensure that the system is not cluttered unnecessarily, an experienced CSC verifies that each case received the appropriate level of priority and was placed in an appropriate category. He or she will also set the response latency. For example, one day for high-priority cases, two days for medium-priority cases, and 4 days for low-priority cases. Another important thing that the team decided was to Read More
Quantum Retail: Challenging the
Every year-ending holiday season reminds us of the importance of consumer spending and the retail sector for the United States (US) and global economies

ticket theatre  to handle? Well, big ticket slow-moving items, sized merchandise, highly volatile selling items, seasonal products, short-lived products, perishable products, vendor pack-constrained merchandise, heavily promoted items, vendor-allocated (scarce) merchandise, and items with long lead-times all represent a bag of tricks for retailers. They indeed have a vast choice from which to choose their poison. Consider that the majority of most retailers' assortments are made up of slow movers, which would be Read More
The Exacting Needs of Metal Service Centers
General enterprise resource planning (ERP) providers that are viable companies with a solid product, typically do not meet the dimensional inventory, chemical

ticket theatre  to the customer's delivery ticket. For such an enterprise, it is invaluable to be able to enter a master tag number or heat number for a coil or a bundle of sheets, pipes, or tubes, and see every single piece produced from it, along with the processes that were performed, at what cost, and the details about who purchased the piece, when, and for how much. Information on how much profit (or loss) was generated from that order, part, or tag is also vital. Products made at these sites include a wide variety Read More
First Look: Peregrine Offers Cradle to Grave Procurement
Peregrine's Get.Resources is an E-procurement system that contains features to manage the acquisition of capital assets and track their lifecycle costs. The

ticket theatre  desk management including trouble ticket and work order tracking. Product availability was announced December 8, 1999. The product is currently in beta with two customers, although 1-3 more beta customers are expected. The formal launch of the beta program is planned for February 2000. Besides the actual Get.Resources product, the initial launch is very likely an incremental step toward a new architecture. While the company is making no formal announcement of any architectural changes at this time, it is Read More
Supporting Teamwork by Abridging Departmental Silos (and All That in a Cloud)
According to the adage “When one door closes, another one opens,” there are opportunities and unfulfilled customer needs even in this dour economic environment.

ticket theatre  as a straight trouble ticket management tool. The low-end offering has many of the features of the Enterprise version, but not the ability to track products and customers. Pricing Transparency and Some Freebees Are (Always) Good Logically, the above product versions are priced in a tiered manner, starting with US$25 per user per month for the Enterprise version, US$15 per user per month for TeamSupport Professional, and US$10 per user per month for TeamSupport Basic. In addition, all of the product Read More
It's the Aftermarket Service, Stupid! (Part II)
Part I of this blog topic introduced MCA Solutions and its flagship Service Planning Optimization (SPO) solution for planning and optimizing spare parts

ticket theatre  from a handful of big-ticket projects and from mining its existing install base. Overall, the market might be up a bit, but it is still far from being a huge one (albeit it is highly competitive). Based on MCA's pipeline, it could only be better next year as the alliance and joint selling with SAP kicks into gear. The Europe, Middle-East & Africa (EMEA) region is key to acceleration in 2008 and beyond, and to that end, MCA's product is written in Unicode. This means the vendor updates a translation table, Read More
What's Holding Back Online Appointment Booking?
False myth and common misconceptions are preventing hospitals and clinics from adopting online appointments.

ticket theatre  customer relationship management,CRM,health care,patient relationship management,PRM,client management hospital management,medical appointment scheduling,patient scheduling Read More
SAP Opens The ‘Miss Congeniality’ Contest
While SAP’s determination to become enterprise applications Web Esperanto evangelist is of paramount importance to its customers and for the general market

ticket theatre  journey with no return ticket. This is by all means good news for its customers that need to integrate their internal applications with applications from other vendors and/or who need to exchange information with their business partners that are not SAP shops. While SAP's new technology blueprint is impressive, the market has often in the past witnessed how long the road is between the vision and execution, SAP's huge resources notwithstanding. Therefore, potential and current SAP customers with hefty Read More
Will A Big Fish's Splash Cause Minnows' Flush Out Of The CRM Pond?
While Microsoft’s zeal to deliver a market-ready CRM product may speak to the CRM market’s attractiveness, Applix’ exit may, on the other hand, indicate that

ticket theatre  call management (customer service ticket queues) with a basic customer service knowledge base, content authoring and approval workflow. These features are what the targeted customers likely need at this stage, and Microsoft CRM might change the landscape for CRM among conservative manufacturing SMEs that have so far been dismissive of either over-functional, too rigid and highly priced products on one side, or of inadequate inexpensive products on the other hand. Therefore, an affordable, straightforward Read More
No One Said Sourcing Overseas Would Be Easy
The many challenges and risks that retailers face when sourcing globally could be mitigated with the right software tools. Yet the sad fact is that few

ticket theatre  might have both “big ticket,” expensive items along with high volumes of low-cost accessories sourced directly from Asia. Such a situation requires an integrated approach within the supply chain and more accurate visibility. Again, collaboration among suppliers, logistics providers, buyers, and product managers is critical throughout the entire product life cycle. An astute sourcing software suite should enable product managers and buyers to quickly develop comprehensive requests for quotes (RFQs) Read More
The Truth About Supply Chain Visibility
That's just one of the key realities you'll learn about in the white paper achieving supply chain visibility: there is more than meets the eye.

ticket theatre  management is the real ticket to supply chain success. The search for visibility may be the Holy Grail in supply chain circles these days, but don't be fooled. It isn't visibility alone that matters, it's being able to act on the information that visibility gives you that leads to true supply chain excellence. Discover the truth about supply chain visibility in Achieving Supply Chain Visibility: There is More than Meets the Eye . Download your PDF copy today.   For assistance, please contact customer Read More
Recognition for IP Telephony Open Source Style
I've seen a lot of press about the open source telephony system, Asterisk. Although I haven't worked in the telephony world for some time, I remember what it

ticket theatre  that handled large event ticket sales. We ran some systems on OS/2 and for larger ACD call center requirements, Unix. These were not inexpensive systems. If I go to AsteriskNOW.org, now I can download a specialized Linux distribution that installs as an easy-to-set-up PBX system. Since TEC's current newsletter issue is focusing on telephony issues, I figured I'd post a bit about the open source side. The Asterisk project originates with a company called Digium , which looks like the center of a whirlwind Read More

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