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Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticketing agent  integrates an automated remediation ticketing tracking system. The system automatically tracks changes in vulnerabilities detected after remediation to ensure the workflow process reaches a successful conclusion. How does the solution implement remediation policy? There needs to be authorized policy control governing any remediation workflow. The solution should have menus that allow you to easily create remediation policies that determine how tickets will be created and to whom tickets will be assigned. Read More
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ticketing agent


Adopting Service-oriented Architecture Increases the Flexibility of Your Enterprise
Time was, information technology (IT) systems lasted much longer. Organizational restructuring was uncommon, as business did not really require it. However

ticketing agent  for instance, now provide e-ticketing and allow their passengers to print boarding passes at home. This benefits both the airlines and the passengers. Airlines save staff cost and stationery cost; passengers get flexibility and better customer service. Business Process Modeling (BPM) is a technique in which the business solutions are defined as a set of reusable, dynamically alterable business processes connecting services (or software components) and human interactions. The business process defines the Read More
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ticketing agent  the Internet’s top movie ticketing and information sites, allowing consumers to click their way past long lines and right into thousands of cinemas and theaters across the U.S. Thanks to an innovative business model, Fandango has undergone astounding growth over the past few years.But CIO Rick Butler spotted a problem. The meteoric growth was sending call center costs through the roof, cutting into already tight margins. Staying true to the company’s online roots, Butler started looking for ways to Read More
Moxie Software-Promoting Social and Multichannel Customer Service
Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer

ticketing agent  Software-Promoting Social and Multichannel Customer Service Moxie Software hopes to instill, well, the “moxie to be social” mantra in its customers. Its software suite ensures that the proverbial “voice of the customer” can be heard—it gives organizations the ability to respond quickly and effectively to build customer loyalty and satisfaction by connecting customers with the right people in organizations at the right time. As part of the push to focus on its social software platform, the Read More
Progress Software Revs Up to Higher RPM via Savvion - Part 2
Part 1 of this series began to analyze the recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc. With this acquisition, Progress has made a

ticketing agent  Software Revs Up to Higher RPM via Savvion - Part 2 Part 1 of this series  began to analyze the  recent merger of Progress Software Corp. [NASDAQ: PRGS] and Savvion Inc.  With this acquisition, Progress has made a large leap into the  business process management (BPM)  space, from which has been notably absent. The article asserted that Savvion BusinessManager 7.5  [ evaluate this product ] is one of the most mature BPM suites in the market, with the ability to handle high volumes of Read More
Five Things to Understand About Your Nexus Footprint
The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium

ticketing agent  Things to Understand About Your Nexus Footprint The Sabrix Nexus Determination Services Include: Review of your sales tax nexus report with Sabrix tax experts to provide your organization with an understanding of the report findings. Source : Sabrix Resources Related to Five Things to Understand About Your Nexus Footprint : Sales tax (Wikipedia) Five Things to Understand About Your Nexus Footprint Sales Tax Nexus is also known as : Charge Sales Tax , General Sales Tax , Income Tax Rate , Nexus Sales Read More
7 Essential Steps to Security Risk Reduction
As management visionary and author Peter Drucker once said, “You can’t manage what you can’t measure.” No statement rings truer@especially when it comes to

ticketing agent  new vulnerabilities, QualysGuard's native ticketing and remediation system provides the visibility that organizations need to ensure that all vulnerabilities have been fully resolved, and highlights any outstanding issues that still require attention. Through its ability to quantify your organization's mean-time-to-repair (MTTR) across business units, QualysGuard provides you the ability to fix operational performance gaps. QualysGuard's remediation capabilities can be employed as a stand-alone system, Read More
Study Shows: FBI Alienates Industry Security Experts
A comprehensive study done by TechnologyEvaluation.Com has shown that, for years the FBI has been alienating industry security experts. Some of the best

ticketing agent  Shows: FBI Alienates Industry Security Experts Study Study Shows: FBI Alienates Industry Security Experts L. Taylor - August 21, 2000 Problem Fighting cybercrime is complex and time-consuming. One case can involve a multitude of computer systems, networks, and administrators, and requires the cooperation of all system owners, and sometimes many nations, in order to find the perpetrator. Due to their love of technology, their education, training, and experience, it is not uncommon for security Read More
Automating Your Call Center Feedback
Almost everyone has had a bad call center experience@due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t

ticketing agent  Your Call Center Feedback Our Mindshare Call Center Supervisor solution can help you measure the performance of your agents continuously so you can seize opportunities in real time to jump in and coach. They'll appreciate the immediate feedback and feel better about their work. Source : Mindshare Technologies Resources Related to Automating Your Call Center Feedback : Call Centre (Wikipedia) Automating Your Call Center Feedback Call Center is also known as : Call Center Services , Inbound Call Read More
Sendmail Matures
In 1981, Eric Allman developed sendmail to route messages between disparate mail systems. Two years later, in 1983, sendmail version 4.2 was shipping with 18

ticketing agent  Matures Vendor Genesis In 1981, Eric Allman developed sendmail to route messages between disparate mail systems. Two years later, in 1983, sendmail version 4.2 was shipping with 18 different vendor UNIX systems. The product was primarily open-source coding, which allowed system administrators to add whatever custom configurations deemed necessary. This open-source code allowed sendmail to gain a strong following, which has continued to the present day. In 1991, Eric Allman unified the sendmail Read More
Integrated Learning and Performance: Essential to a Talent Management Strategy
Companies once responded to tighter labor markets with a greater emphasis on recruiting. Today, more firms are focusing on engagement, retention, and driving

ticketing agent  Learning and Performance: Essential to a Talent Management Strategy Integrated Learning and Performance: Essential to a Talent Management Strategy If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Cornerstone OnDemand helps organizations to empower their people and optimize workforce productivity by offering a comprehensive suite of talent management solutions for learning, professional networking, compliance, performance, Read More
The Truth about Agent-based versus Agentless Monitoring: A Short Guide to Choosing the Right Solution
Monitoring servers, environments, platforms, applications, and services have become key ingredients for building successful IT departments. However, it can be a

ticketing agent   Read More
Rent.com Selects KANA Cloud Offering for Customer Service
The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important

ticketing agent   Read More
Saga Continues Roll Out of EAI Tools
Saga Software announces availability of its Sagavista 1.1 Enterprise Application Integration software which is supposed to provide a faster messaging layer for

ticketing agent  Continues Roll Out of EAI Tools Event Summary RESTON, Va.--(BUSINESS WIRE) Continuing its roll out of its e-business integration flagship product suite Sagavista, SAGA SOFTWARE, Inc. (SAGA) (NYSE:AGS) announced the availability of Sagavista 1.1, which provides a faster Messaging layer for improved performance, an enhanced Application Developer Kit (ADK), Unix support, agent adapters for Adabas(R) and 3270/5250 emulation which provides enterprise level mission critical mainframe access to legacy Read More
Has KANA Gotten Its Mojo Back? - Part 1
In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service

ticketing agent  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the Read More

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