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Software Functionality Revealed in Detail
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 ticketing agent


Salesforce.com Updates Desk.com for SMBs
Salesforce.com recently released an upgrade to Desk.com, a cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). Now Desk

ticketing agent  cloud help desk and ticketing application that focuses on small to medium businesses (SMBs). In contrast to Salesforce.com's enterprise-level customer service product, Service Cloud , Desk.com's main trait is its ability to be deployed quickly. Now Desk.com (formerly known as Assistly ), which is available on the Salesforce AppExchange marketplace, features a customizable console, allowing agents to view customer data such as account and sales information with filters to organize the data how they want

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ticketing agent

Adopting Service-oriented Architecture Increases the Flexibility of Your Enterprise


Time was, information technology (IT) systems lasted much longer. Organizational restructuring was uncommon, as business did not really require it. However, with ever-shrinking business cycles, IT must now be capable of quickly adapting to changing business needs. That’s why present-day IT systems must be built to change—and services-oriented architecture (SOA) may just hold the key.

ticketing agent  for instance, now provide e-ticketing and allow their passengers to print boarding passes at home. This benefits both the airlines and the passengers. Airlines save staff cost and stationery cost; passengers get flexibility and better customer service. Business Process Modeling (BPM) is a technique in which the business solutions are defined as a set of reusable, dynamically alterable business processes connecting services (or software components) and human interactions. The business process defines the Read More

Customer Focused Self-service: Building the Balanced Business Case


Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

ticketing agent  the Internet’s top movie ticketing and information sites, allowing consumers to click their way past long lines and right into thousands of cinemas and theaters across the U.S. Thanks to an innovative business model, Fandango has undergone astounding growth over the past few years.But CIO Rick Butler spotted a problem. The meteoric growth was sending call center costs through the roof, cutting into already tight margins. Staying true to the company’s online roots, Butler started looking for ways to Read More

Vulnerability Management Buyer’s Checklist


Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated technology for precise detection and remediation, no network can withstand the daily deluge of new vulnerabilities that threaten security. This 12-point short list of considerations can help you determine what solutions will work best for your organization.

ticketing agent  integrates an automated remediation ticketing tracking system. The system automatically tracks changes in vulnerabilities detected after remediation to ensure the workflow process reaches a successful conclusion. How does the solution implement remediation policy? There needs to be authorized policy control governing any remediation workflow. The solution should have menus that allow you to easily create remediation policies that determine how tickets will be created and to whom tickets will be assigned. Read More

OKENA Pioneers Next-Generation Intrusion Prevention


Intrusion prevention has evolved as a smarter alternative to intrusion detection. Pioneer OKENA has mapped application behaviors into rules, and is using these behavior rules to prevent intrusions up front. This second-generation approach offers substantial bottom line savings, and frees up IT resources for other tasks.

ticketing agent  Pioneers Next-Generation Intrusion Prevention OKENA Pioneers Next-Generation Intrusion Prevention Featured Author - Laura Taylor - January 6, 2002 Introduction Intrusion prevention has evolved as a smarter alternative to intrusion detection. Pioneer OKENA has mapped application behaviors into rules, and is using these behavior rules to prevent intrusions up front. This second-generation approach offers substantial bottom line savings, and frees up IT resources for other tasks. Company Background Read More

Case Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops


Learn how IT asset tracking tools helped Allina Hospitals and Clinics monitor 2,700 computers on and off their network without having to invest in additional infrastructure. This case study shows how their security system enabled this leading health care provider to go from a 30 percent tracking record to an almost perfect record for its growing inventory of laptops and electronic health records.

ticketing agent  Study: IT Asset Security Tool Helps Healthcare Provider Track 97% of Laptops Allina Hospitals & Clinics Manage Laptops ; Prevent Data Breaches with Computrace If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Absolute Software Corporation (TSX: ABT) is the leader in Computer Theft Recovery, Data Protection and Secure Asset Tracking&8482; solutions. Absolute Software provides individuals and organizations of all types and sizes with sol Read More

Role of the CFO in Enterprise Performance Management


The white paper enterprise performance management: financial excellence and beyond explores the business realities driving this evolution, and show...

ticketing agent  of the CFO in Enterprise Performance Management As fast as business is changing, the role of the CFO seems to be evolving even faster. Day by day, the CFO is becoming more and more a change agent and strategic advisor to the CEO . The white paper Enterprise Performance Management: Financial Excellence and Beyond explores the business realities driving this evolution, and shows how financial performance management software can help the modern CFO: maximize corporate profitability protect the company Read More

Job Scheduling Evaluation Checklist


When buying a job scheduling solution, you should gather as much information as possible to make an objective comparison of competitive products’ key capabilities. Seek out customer references, analyst recommendations, and press articles to supplement vendor marketing materials. And to make sure you don’t miss any important evaluation criteria, benchmark the functions of job-scheduling software with a detailed checklist.

ticketing agent  Scheduling Evaluation Checklist Job Scheduling Evaluation Checklist If you receive errors when attempting to view this white paper, please install the latest version of Adobe Reader. Tidal Software brings a radically simple approach to optimizing the operations of one of your company's most complex assets: its enormous infrastructure of enterprise applications including SAP, Oracle, Informatica, Symantec/Veritas and many others. Source : Tidal Software Resources Related to Job Scheduler : Job Schedu Read More

SAP Starts Pushing - “Politely”


SAP and BackWeb Announce Strategic Alliance To Bring New Push Technology to mySAP.com™ Marketplace For Complex RFPs and RFQs.

ticketing agent  Starts Pushing - “Politely” Event Summary SAP AG (NYSE ADR: SAP), and BackWeb Technologies Inc. (Nasdaq: BWEB), a provider of push technology for e-business solutions, announced an alliance making BackWeb's patented Polite push technology an underlying component of the mySAP.com Marketplace from SAP. As part of the solution, SAP is working with BackWeb to provide a push platform for its popular mySAP.com business-to-business online community and solution set. The new service will allow companies to Read More

SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

ticketing agent  ENTREE-tickets , an online ticketing service. The company also has niche complementary solutions for customer financial process management and CRM. These days, tens of thousands of transactions such as ticket sales can be executed in hours, if not minutes. These transactions could come from fans anywhere, increasingly via mobile devices. Flexible, easy-to-use, and end-user-oriented dynamic ticketing is critical for all sports clubs, stadiums, and entertainment franchises to win and retain customers. When Read More

Inside the Age of Social Enterprise with Salesforce.com


Over the past several years, salesforce.com’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad

ticketing agent  the Age of Social Enterprise with Salesforce.com Over the past several years, salesforce.com ’s annual user conference Dreamforce has become a highly anticipated and entertaining end-of-the-year fixture for enterprise applications market observers. Well, Dreamforce 2011 was somewhat different as it took place in late August and early September 2011, but the vibrant feel of the event was no different. Indeed, in these prolonged times of bad economic news with businesses and government cutting Read More

Case Study: R.G. Barry


R.G. Barry, a leading developer and marketer of accessory footwear, lacked real-time visibility into production schedules at its factories. As a result, the company built more safety stock, required long lead times, and could not quickly update customers on the status of their orders. Find out how a new Web-based global sourcing solution helped R.G. Barry free up cash and minimize the risk of carrying excess inventory.

ticketing agent  Study: R.G. Barry The Internet has given global sourcing companies an affordable communication infrastructure for managing a wide range of applications. Using the Internet as a communications tool, NGC has developed a state-of-the-art sourcing and production system. Source: New Generation Computing, Inc. Resources Related to Case Study: R.G. Barry : Global sourcing (Wikipedia) Case Study: R.G. Barry Global Sourcing is also known as : Global Sourcing Software , Global Sourcing Solution , Advanced Read More

Rent.com Selects KANA Cloud Offering for Customer Service


The announcement that KANA Express, a cloud customer service offering, was selected by Rent.com for improved customer engagement was one of more important announcements preceding the recently held KANA Connections 2012 user conference in Las Vegas, where about 180 attendees were able to hear more about the importance of consistent customer experience via multiple channels of communication

ticketing agent   Read More

Saga Continues Roll Out of EAI Tools


Saga Software announces availability of its Sagavista 1.1 Enterprise Application Integration software which is supposed to provide a faster messaging layer for improved performance, an enhanced Application Developer Kit (ADK), Unix support, agent adapters for Adabas« and 3270/5250 emulation.

ticketing agent  Continues Roll Out of EAI Tools Event Summary RESTON, Va.--(BUSINESS WIRE) Continuing its roll out of its e-business integration flagship product suite Sagavista, SAGA SOFTWARE, Inc. (SAGA) (NYSE:AGS) announced the availability of Sagavista 1.1, which provides a faster Messaging layer for improved performance, an enhanced Application Developer Kit (ADK), Unix support, agent adapters for Adabas(R) and 3270/5250 emulation which provides enterprise level mission critical mainframe access to legacy Read More

Has KANA Gotten Its Mojo Back? - Part 1


In this service economy it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior customer service they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially those that bundle customer relationship management (CRM) with

ticketing agent  KANA Gotten Its Mojo Back? - Part 1 In this  service economy  it is not surprising to hear about smart innovative companies whose businesses have been blossoming due to the superior  customer service  they provide. Zappos and its “Powered by Service” tagline is a crown example. Many vendors that offer customer service software solutions, especially  those that bundle customer relationship management (CRM) with business process management (BPM) capabilities  and  even infuse knowledge in the Read More