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Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » ticketing agent


The Truth about Agent versus Agentless Monitoring
Monitoring servers, environments (physical and virtual), platforms (AIX, Solaris, Windows, VMware, HP/UX, Linux, Novell), applications (e-mail, Web, CRM, ERP, e-commerce), and services (service level agreements) is critical for IT departments. But it can be a daunting task to find the right monitoring solution. This paper examines the differences between agent and agentless monitoring, to help you make the right decision.

TICKETING AGENT: Uptime Software, server monitoring, server monitoring windows, server monitoring free, server network monitoring, monitor server software, server monitoring linux, open source server monitoring, server performance monitoring software, sql server performance monitor, sql server performance monitoring, agentless monitoring, server uptime monitor, platform monitoring, remote server monitor, server monitor tool, server monitoring system, free server monitoring software, server monitor tools, sql server monitoring tools, uptime server monitoring, email server monitor, server health monitoring, .
5/25/2010 12:31:00 PM

Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

TICKETING AGENT: workforce organization, WFO, hiring, HireIQ, agent lifecycle, call center, customer contact organizations, recruiting, hiring process.
4/9/2013 11:52:00 AM

The Truth about Agent Training and Turnover in the Contact Center
Assumption: Call center turnover will always be higher than you want, no matter what you do. If this is true (and a mounting body of research suggests it is), you’ll need to complement rewards such as bonus pay, flex time, and public recognition with other means of getting the most productivity from your agents before they head for greener pastures.

TICKETING AGENT:
1/9/2007 9:08:00 AM

Intentia Floats Vaporware Agent to Replace Business Planning
Intentia announces an intelligent negotiating agent for its enterprise resource planning software.

TICKETING AGENT: baan erp system, best erp systems, bpcs erp system, compare erp systems, erp accounting system, erp crm system, erp product, erp products, erp software system, erp software systems, erp system, erp system and software, erp system comparison, erp system definition, erp system evaluation, erp system implementation, erp system selection, erp system software, erp system vendors, erp systems comparison, ifs erp system, intensia, intentia, intentia americas, intentia international, intentia international ab, jba erp system, jd edwards erp system, jde erp system, lawson accounting software, lawson .
12/15/1999

Inside the Age of Social Enterprise with Salesforce.com » The TEC Blog


TICKETING AGENT: #df11, apex, AppExchange, appirio, assistly, chatter connect, chatter for service, Cloud Computing, collaboration, CRM, data.com, database.com, dimdim, dreamforce 2011, dro, Force.com, heroku, heroku for java, html5, Jigsaw, marc benioff, microsoft sharepoint, paas, radian6, ruby on rails, SaaS, sales cloud 2, salesforce chatter, salesforce.com, sela, service cloud 3, sfa, sfdc, siteforce, social enterprise, social networks, touch.salesforce.com, vmforce, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc..
05-10-2011

Customer Focused Self-service: Building the Balanced Business Case
Customer Focused Self-service: Building the Balanced Business Case.Solutions and Other Documents to Characterize Your Purchase, In Relation To Customer Focused Self-service. Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many organizations, just the cost savings make the investment in self-service worthwhile. But the self-service business case isn’t built on cost savings alone. There’s a bigger, more customer-focused picture to consider, where the customer experience plays the key role.

TICKETING AGENT:
8/30/2006 11:34:00 AM

Call Center Protocols: Getting Problems Solved! » The TEC Blog


TICKETING AGENT: call center protocols, CRM, CSA, customer support agents, help desk, outsourcing, service level agreement, sla, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
15-07-2008

Five Things to Understand About Your Nexus Footprint
Five Things to Understand About Your Nexus Footprint. Read Free White Papers or Case Studies Related To Nexus Sales Tax. The complexities and fluidities of sales tax nexus can be overwhelming and require the constant attention of a tax expert to navigate, but most small to medium businesses (SMBs) cannot afford that kind of resource internally. Meanwhile, the penalties for undercollecting, underreporting, and underpaying sales tax can be huge. Learn more about nexus issues and how they can impact your business—and your bottom line.

TICKETING AGENT:
8/21/2009 11:35:00 AM

10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

TICKETING AGENT:
9/5/2007 4:02:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

TICKETING AGENT:
8/15/2006 8:59:00 PM

Goal-oriented Business Process Management
Success start with goal-oriented business process management (BPM). Become an expert of business process management. Read this whitepaper! The trend toward more flexible ways of working, shorter organizational reaction times, and the ability to fully embrace market unpredictability, is a powerful force that, while positioning business process management (BPM) at center stage, also strains conventional approaches and tools beyond their limits. Discover how goal-oriented BPM goes beyond current BPM practices to better address current business challenges.

TICKETING AGENT: business process manager, soa software, soa solutions, soa application, soa bpel, soa integration, soa security, soa tutorial, workflow bpm, open source bpm, soa implementation, soa model, business process change management, business process management system, open source soa, soa process, soa system, best bpm, j2ee soa, managing business process, soa best practices, soa example, soa framework, bpm database, bpm jobs, bpm system, soa business process, soa for dummies, soa tools, aris bpm, business process management systems, soa applications, bpm business process management, web services soa, .
4/21/2010 2:06:00 PM


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