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Featured Documents related to » ticketing agents


Agile Information Systems: Conceptualization, Construction, and Management
Agile Information Systems: Conceptualization, Construction, and Management
The book "Agile Information Systems" unveils how modern companies can create and deploy agile information systems. Academic experts, researchers, and practitioners discuss the concept of agile information systems, the importance of the context of agility, and organizational management issues in the context of agile information systems.


Documents related to » ticketing agents


Pop-up Purchasing Agents
OutPurchase.com provides a full-service purchasing solution, including vendor and transaction management, for companies that have real business purchasing requirements but do not want to create their own purchasing infrastructure.

TICKETING AGENTS: Purchasing Agents, OutPurchase.com , purchasing marketplace, purchasing solution , american express , outpurchase, purshasing companies.
4/18/2000

Maximizing the Savings of Call-center Multisourcing While Protecting Service Levels
Are you moving to call-center multisourcing to save money? Did you know that many multisourced agents use varied and unreliable systems? This leads to unavailable agents and, consequently, long waits for your customers. Are all call centers like this? No. Call centers using a common hosted platform share tools and unify agent management, resulting in answered calls and positive customer experiences

TICKETING AGENTS:
9/5/2007 1:20:00 PM

Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers.

TICKETING AGENTS:
2/20/2009 3:54:00 PM

The Evolution of Remote Office Backup: From Tapes and Agents to Tapeless and Agentless
Any geographically distributed business with three or more remote sites has likely dealt with tape-based backup systems. If this sounds like your business, then you certainly understand the complexities involved with managing growing data—not to mention the risks. The good new is that an agentless, multisite backup and recovery software solution is available that can offer a high-speed alternative to tape-based systems.

TICKETING AGENTS:
10/25/2007 3:42:00 PM

10 Principles for Knowledge Management Success
10 Principles for Knowledge Management Success. Search for Software and Other Documents for Your Project and Knowledge Management Success. Knowledge management (KM) can mean different things to an organization depending upon the nature of the initiative. KM is not a technology or set of methodologies, but a practice or discipline that involves people, processes, and technology. If implemented correctly, a KM initiative can improve the productivity and efficiency of an entire organization. With these ten basic principles, your organization can learn how.

TICKETING AGENTS:
9/5/2007 4:02:00 PM

E-procurement: From Brilliant Innovation to Common Cliché
Electronic procurement has moved from a nice idea to a stampede in just a few years. Growing at Internet speed it spawns business models faster than the market can reasonably evaluate them. Some settling and shaking out is likely in the next year, but there are also crowds pushing to get in on the action, and the innovation is far from over.

TICKETING AGENTS: e-procurement, electronic procurement, supplier exchange, business-to-business, business-to-consumer, Business-to-government purchase, Electronic Data Interchange, Enterprise Resource Planning, eprocurement, commerce one, e-procurement trend impact, E-commerce, Enterprise Procurement, ERP Vendors, Corporate Portal, Application Service Providers, E-procurement companies, SAP's E-procurement solutions , new E-procurement business.
4/7/2000

These are the Times of CRM Vindication and Validation – Part 3 » The TEC Blog


TICKETING AGENTS: analytic crm, bi, CRM, customer loyalty, customer service, marketing automation, marketing campaign, Microsoft Dynamics CRM, on demand crm, operational crm, oracle crm, recession, SaaS, sales force automation, sfa, siebel, social crm, workflow, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
04-03-2010

Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing an effective WFO strategy. In this white paper you will learn how to optimize your hiring practices, including an in-depth look at the recruiting cycle, including sourcing, screening, assessing, and hiring, and the transitional phases, such as onboarding and offboarding, plus the benefits of adopting an  agent lifecycle view to WFO.

TICKETING AGENTS: workforce organization, WFO, hiring, HireIQ, agent lifecycle, call center, customer contact organizations, recruiting, hiring process.
4/9/2013 11:52:00 AM

The Work Game that Motivates: The Holy Grail of Change Management
Can change really be

TICKETING AGENTS: change management, change agents, change resistance, motivation, winning, recreational motivation, feedback, scorekeeping, goals, consistency, choice.
7/10/2006

Differentiation through Service Excellence
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer satisfaction. While revenue is flattening for many product businesses, service income is increasing. Find out how integrating business processes and customer relationship management (CRM) data can help you deliver new service offerings and improve the customer experience.

TICKETING AGENTS:
10/28/2008 4:55:00 PM

Case Study: SDMO Industries
A global sales force spread over five continents becomes more effective with Cameleon. Find Free IT Guides, Case Studies, and Other Resources Linked to the global sales force. SDMO Industries, a global manufacturer of power generators, sells its broad product line through a variety of sales channels. Communicating accurate product feature and pricing information was challenging, so SDMO looked for a customer relationship management (CRM) and order management software solution to improve sales productivity. Find out how SDMO optimized its global sales teams’ efficiency and reduced overall costs.

TICKETING AGENTS:
9/18/2008 2:55:00 PM

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