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Parature to Bolster Microsoft Dynamics CRM
Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite

ticketing agents  Web and Facebook, support ticketing, mobile customer care on virtually any device the customer chooses to use, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement to create new, revenue-generating opportunities for the business.   Microsoft has already had a partnership with Parature related to Microsoft Dynamics CRM . The attractiveness of Parature for Microsoft was that it has a comprehensive vision for customer care and self-service Read More...
Discrete Manufacturing (ERP)
The simplified definition of enterprise resource planning (ERP) software is a set of applications that automate finance and human resources departments and help manufacturers handle jobs such as or...
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Documents related to » ticketing agents


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticketing agents  can integrate with third-party ticketing systems via a dedicated ticketing API, which provides a programmatic XML-based interface for ticket extraction and manipulation. For example, QualysGuard provides built-in integration with the Remedy Help Desk system and has a dedicated ticketing API to integrate with other trouble-ticketing solutions. How does the solution manage remediation efforts? A large network often has many remediation tickets open at any point in time. A manager needs to understand Read More...
Dassault Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions
There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle’s vast offering (based on the acquisitions of

ticketing agents  Systèmes Introduces EXALEAD OneCall for Astute Customer Interactions There is certainly no dearth of software packages for multichannel customer service and helpdesk. Think of Oracle ’s vast offering (based on the acquisitions of Siebel , RightNow , InQuira , and Endeca ), salesforce.com ’s Service Cloud , Pegasystems , KANA Software , Moxie Software , etc. As consumers become ever more informed about the purchasing options available to them, the volume and complexity of questions are Read More...
Making the Most of Workforce Optimization: An Agent Lifecycle Approach
Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care

ticketing agents  the Most of Workforce Optimization: An Agent Lifecycle Approach Many customer contact organizations have implemented workforce organization (WFO) as an operational strategy to improve the performance of customer care professionals once they are on the contact center floor. A sound WFO practice starts well before then with the recruitment and hiring of agents who demonstrate the necessary skills and abilities to be successful. But the hiring process is often overlooked as a key step in implementing Read More...
Microsoft Hopes to Win Over Consumer Privacy Advocates
Microsoft aims to assist users understand privacy issues by embedding privacy agents into its web browser

ticketing agents  Hopes to Win Over Consumer Privacy Advocates Event Summary By announcing a beta version of several privacy and cookie management features, Microsoft responded to recent news stories against online advertisers and other parties who obtain aggregate data through clickstream technologies. In Microsoft's new browser privacy model, before reporting through any cookie, Microsoft's browser will tell the user what type of cookie. It also can be customized to request further permission before proceeding Read More...
Dell KACE Remote Management with Intel vPro Technology
With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE

ticketing agents  KACE Remote Management with Intel vPro Technology With the latest versions of Intel vPro technology, KACE Appliances offer remote management capabilities for systems that are better than ever—even when the KACE agents are not running, or the system is blue-screened, or has hardware or startup issues. This paper details how Dell KACE Appliances can be integrated with the Intel vPro technology to offer effective remote system management and recovery. Read More...
Customer Focused Self-service: Building the Balanced Business Case
Countless customers are engaging in self-service, in the process helping companies save millions by deflecting service interactions to cheaper channels. At many

ticketing agents  the Internet’s top movie ticketing and information sites, allowing consumers to click their way past long lines and right into thousands of cinemas and theaters across the U.S. Thanks to an innovative business model, Fandango has undergone astounding growth over the past few years.But CIO Rick Butler spotted a problem. The meteoric growth was sending call center costs through the roof, cutting into already tight margins. Staying true to the company’s online roots, Butler started looking for ways to Read More...
euHReka
euHReka provides an efficient solution to the increased complexity and cost of global HR service delivery.Powered by SAP HCM, euHReka lets HR leaders enjoy

ticketing agents  euHReka provides an efficient solution to the increased complexity and cost of global HR service delivery.Powered by SAP HCM, euHReka lets HR leaders enjoy the benefits of a fully integrated HR solution, deployable OnPremise and OnDemand - either stand-alone or as a platform for HR BPO services. Enabling maximum transactional efficiency through self-service, euHReka helps HR professionals, employees, managers and HR service center agents orchestrate daily HR transactions by giving them online Read More...
SAP Coming to Your Next Sports and Entertainment Event
SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for

ticketing agents  ENTREE-tickets , an online ticketing service. The company also has niche complementary solutions for customer financial process management and CRM. These days, tens of thousands of transactions such as ticket sales can be executed in hours, if not minutes. These transactions could come from fans anywhere, increasingly via mobile devices. Flexible, easy-to-use, and end-user-oriented dynamic ticketing is critical for all sports clubs, stadiums, and entertainment franchises to win and retain customers. When Read More...
The Complexities of Quote-to-order and Possible Solutions
It is becoming necessary to go beyond the direct sales force to sell complex products. With the advent of personal computers and the Internet, new possibilities

ticketing agents  Complexities of Quote-to-order and Possible Solutions Sales channels struggle to understand their products well enough to sell them effectively. Getting sales representatives and channel partners up to speed (informed) on new and existing products is expensive and time-consuming. Furthermore, as product complexity increases, so does demand for customized products and services. For more background, please see The Basics of Quote-to-order Systems . Even More Complexity beyond the Direct Sales Force Read More...
Partner Channel Management: Build Stronger Partnerships for Stronger Profits
Channel partners have the power to make or break your business. But multi-tiered sales, service, and marketing channels have complex demand chains. This makes

ticketing agents  SAP,consultants recruitment,software lead,online cart,marketing management software,ecommerce cart,channels marketing,partner channel,sales tracking software,e marketing software,sales lead software,crm companies,crm automation,logistics strategy,sales force software Read More...
Turn Your Call Center into a Strategic Asset
Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped

ticketing agents  Your Call Center into a Strategic Asset Successful organizations ensure that customers receive accurate answers and efficient follow-through on all commitments. Their call center agents are equipped to handle all incoming and outgoing transactions, and their managers can make decisions based on timely administration, maintenance, and reporting analytics. Learn how new technologies can help you improve your call center and reduce costs without losing customers. Read More...
Integrated EAM for Hotels: An Overview
According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In

ticketing agents  EAM for Hotels: An Overview According to a recent NYT article, the hotel industry saw record revenue last year reaching $138 billion, growing $28 billion from the previous year. In response, hotels increased rates and major chains like Hyatt and Marriott began planning new hotels. While the recent subprime crisis, low US dollar, and high gas prices have caused these chains to scale back new developments, they have not trimmed them down by much. Over 6,000 new hotels have been built, with a third Read More...
SCM Buyer’s Guide 2012: Adapting to Challenging Times and Circumstances
TEC is coming up with four new buyer’s guides for 2012, and one slot is reserved for supply chain management (SCM) solutions. My main reason for pushing for

ticketing agents   Read More...
A Product Note: Attensity and the Voice of the Customer
Attensity has found a way to truly capture the voice of the customer with its new breed of customer experience management (CEM) solutions. TEC analyst Jorge

ticketing agents  Product Note: Attensity and the Voice of the Customer About Attensity Attensity , an organization with more than 10 years of experience in the customer intelligence market, provides solutions for analysis of unstructured data and offers a new breed of Customer Experience Management (CEM) solutions. The company is headquartered in Palo Alto, California, with offices throughout the United States, Germany, and the United Kingdom. As customer conversations can be used to enhance an organization’s products a Read More...

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