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How to Maximize Your IT Services with Lifecycle Management
As businesses become increasingly dependent on technology, service quality becomes more important. With so much riding on IT’s performance, a new service

ticketing services  Service Manager Self Service Ticketing and opens a ticket. The portal displays a drop-down list of the services to which the employee subscribes. The Accounts Payable system is the one giving the most trouble, so the employee selects it from the drop-down. This automatically invokes the correct SLA and assigns the ticket to the correct group. HP Service Desk Service Level Management module enables the proper support to be given for the request. A service agent looks at the CI record and notices that there Read More
ERP for Services (Non-manufacturing)
Typically, ERP systems designed for services industries offer modules that provide back-office support, customer relationship management, time management, expense management, resource management, a...
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Documents related to » ticketing services


Demystifying SAP Solution Manager
Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC

ticketing services  support teams (e.g., in ticketing and root cause analysis), and IT management (with dashboards). The latest NetWeaver release (SolMan is one component of NetWeaver after all) can handle all the different versions of SAP products, given that all these products are now compatible—as long as NetWeaver is the platform. Moreover, the NetWeaver Process Integration ( PI ) component provides communication with non-SAP systems within a diverse system landscape.  SAP Standard customers are allowed to use SolMan Read More
Parature to Bolster Microsoft Dynamics CRM
Microsoft just announced that it has acquired Parature, a cloud-based customer engagement solutions provider, and will add a leading customer self-service suite

ticketing services  Web and Facebook, support ticketing, mobile customer care on virtually any device the customer chooses to use, social customer support, and chat for both traditional customer service scenarios and proactive sales engagement to create new, revenue-generating opportunities for the business.   Microsoft has already had a partnership with Parature related to Microsoft Dynamics CRM . The attractiveness of Parature for Microsoft was that it has a comprehensive vision for customer care and self-service solution Read More
JDA Portfolio: For the Retail Industry Part Three: JDA Portfolio 2004.1 Continued
With its new business model, JDA plans to build upon the broadening collective JDA Portfolio product lines to enable its customers to achieve a new level of

ticketing services  personnel can handle item ticketing while receiving merchandise, handle POS functions and print receipts. JDA has also developed Portfolio Mobile Access for PDA or PDT , a browser-based connectivity application with functionality similar to PPS, which operates on personal digital assistant (PDA) and portable data terminal (PDT) devices. Portfolio Workforce Management ( PWM ) is the enterprise workforce management solution recently acquired from Timera Retail Solutions that provides web-based functionality Read More
Best-of-breed Approach to Finance and Accounting
CODA's savvy accounting and financial offerings include budgeting, forecasting, scorecards, and tools that use Microsoft Excel spreadsheets collaboratively and

ticketing services  as part of its ticketing system projects in the cities of San Diego, California (US), and Brisbane, Queensland (Australia). As for manufacturing, CODA has long had a partnership with Cincom Systems , which has resulted in about eighty joint customers worldwide to date, with about forty in the US (see Cincom Sticks to CONTROL of ETO and MRO) . Furthermore, in 2004, CODA recorded its fiftieth joint customer with manufacturing ERP specialist SSI-World , the market leader in UK process industry solutions, Read More
Radcliffe Advisory Services Ltd
Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as

ticketing services  Advisory Services Ltd Radcliffe Advisory Services is a company that advises on master data management (MDM) and Big Data, particularly in combination with related topics such as customer relationship management (CRM), data governance, and social networking. Read More
Securing XML Web Services: SSL, XML Firewalling, and Beyond
There’s no universal solution for Web services security. Sometimes, access lists programmed into the Web services themselves are sufficient. Other times, Secure

ticketing services  XML Web Services: SSL, XML Firewalling, and Beyond There’s no universal solution for Web services security. Sometimes, access lists programmed into the Web services themselves are sufficient. Other times, Secure Sockets Layer (SSL) may be more than adequate. However, when granular message processing and auditing is essential, dedicated extensible markup language (XML) and Web services security technology will prove necessary. Which options are right for you? Read More
Application Outsourcing Services
BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services

ticketing services  Outsourcing Services BlueAlly provides a range of custom application development and management services (ADMS), which address both strategic outsourcing and capacity services engagement models. ADMS helps its clients meet fast-changing business requirements and challenges, without increasing their budgets. BlueAlly provides ADMS across various platforms and technologies, including integration of multiple technology environments. BlueAlly's specific application development services include full Read More
Case Study: IAP Worldwide Services
IAP, a support services provider to the US Department of Defense and other federal customers, had to address the increasing challenges of forecasting and

ticketing services  Study: IAP Worldwide Services IAP, a support services provider to the US Department of Defense and other federal customers, had to address the increasing challenges of forecasting and budgeting. Its old financial system required time-intensive data entry and lacked the functionality for detailed resource planning and reporting. Of all business analytics products, IAP found Cognos TM1 offered the speed, agility, and Web-based functionality it needed. Read More
Top 5 Reasons Professional Services Organizations are Embracing the Cloud
In the webcastTop 5 Reasons Professional Services Organizations Are Embracing the Cloud, find out why cloud technology has so captivated PSOs and l...

ticketing services  5 Reasons Professional Services Organizations are Embracing the Cloud Cloud computing adoption rates are sky-rocketing. And professional services organizations (PSOs) are leading the way. In the webcast Top 5 Reasons Professional Services Organizations Are Embracing the Cloud , find out why cloud technology has so captivated PSOs and learn about: the central role of knowledge workers in PSOs, and their reliance on the cloud today the ways cloud technology is impacting PSOs, both internally and with Read More
RealTime IT Services LLC
RealTime IT unites companies in the US, Western and Eastern Europe. Since 2002 it has done corporate information systems development, support and upgrades, as

ticketing services  IT Services LLC RealTime IT unites companies in the US, Western and Eastern Europe. Since 2002 it has done corporate information systems development, support and upgrades, as well as custom software development, on global Microsoft Dynamics NAV and on local platforms. Its Agile Implementation Methodology gives the company the ability to provide its clients with values of modern information systems in a faster and more reliable way than others do. Microsoft Dynamics NAV (formerly Microsoft Read More
The Convergence of ERP and Field Services-One Vendor’s Leadership
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address these businesses’ need for

ticketing services  Convergence of ERP and Field Services-One Vendor’s Leadership There is continued evidence that people-centric services organizations in both the public and private sectors are under increasing pressure to streamline their operations and gain cost efficiencies. For some industries, such as utilities, energy, and real estate management, the divergent needs of managing large physical assets and recurring smaller service needs is a challenge. For more information, please see part one of this series, An Read More
Nova Outsourcing Services
Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it

ticketing services  Outsourcing Services Nova offers services in C#, VB.NET, .Net 3.0, DotNetNuke (DNN), ASP.Net, Windows Forms, Web Services, SQL Server, etc. As a provider of .Net technology, it provides service packages for information security, enterprise infrastructure, and management processes. Read More
IT Services E-Procurement
E-procurement is not just for goods and material. The market now offers IT services e-procurement solutions that open access to service sources and seek to

ticketing services  Services E-Procurement Introduction Despite retrenching in the dot.com world, analysts project business to business e-commerce to grow to a multi-trillion dollar market over the next few years. This market has driven the development of many e-procurement solutions. While most of these solutions focus on the optimization of the material supply chain, several solutions focus on the optimization of the service supply chain. Some focus specifically on optimization of the IT service supply chain. What are Read More

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