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Software Functionality Revealed in Detail
We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.
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 ticketing system


Vulnerability Management Buyer’s Checklist
Choosing a solution for vulnerability management (VM) is a critical step toward protecting your organization’s network and data. Without proven, automated

ticketing system  integrates an automated remediation ticketing tracking system. The system automatically tracks changes in vulnerabilities detected after remediation to ensure the workflow process reaches a successful conclusion. How does the solution implement remediation policy? There needs to be authorized policy control governing any remediation workflow. The solution should have menus that allow you to easily create remediation policies that determine how tickets will be created and to whom tickets will be assigned.

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

Documents related to » ticketing system

Best-of-breed Approach to Finance and Accounting


CODA's savvy accounting and financial offerings include budgeting, forecasting, scorecards, and tools that use Microsoft Excel spreadsheets collaboratively and securely. However, CODA must defend its narrow specialist and best-of-breed approach against larger-scale integrated enterprise system offerings.

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SAP Coming to Your Next Sports and Entertainment Event


SAP has announced plans to acquire Ticket-Web GmbH @ Co. KG, a provider of ticketing solutions and niche customer relationship management (CRM) software for sports and entertainment promoters. Ticket-Web employees will become part of SAP, and the deal is expected to close during the second quarter of 2013. The move is expected to pave the way for SAP to offer enhanced solutions to help promoters

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SugarCRM Solutions


Sugar Sales Professional delivers core sales force automation functionality that has become standard over the past fifteen years. From managing new leads to closing opportunities, tracking customer information to finding deal trends in industries or lead sources, Sugar Sales Professional helps sales representatives get their jobs done. SugarCRM offers service plans for companies that are operating with Sugar Open Source. The phone and e-mail service is provided by the SugarCRM staff, and is managed by a trouble ticketing system. The company's service plans for Sugar Professional go beyond the standard hours included in the Sugar Professional subscription. In addition, SugarCRM provides service plans for Sugar Professional developers for advanced programming and customization help.  

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Demystifying SAP Solution Manager


Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.

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How Much Should You Pay for Your Business Phone System


You'll get all this and more in How Much Should You Pay for Your Business Phone System?

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How to Choose a Distribution System


Implementing the proper distribution system can be as important to your bottom line as expanding your warehouse or bringing on new product lines. After all, the right system provides immediate and long-term benefits that can impact your business processes across the board. That’s why it’s important to define business processes and objectives before you start the search for new software.

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How to Create a Business Case for Your Human Resources System


Getting CFO or CEO approval to purchase a new software system is often a challenge—but more so if that system is for human resources (HR), as HR is not traditionally considered a profit center. You need a business plan to gain management buy-in for your proposed HR project. Not sure what your plan should address? Find out the key components of a persuasive and detailed business case, so you can get support for your initiative.

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10 Advantages of a Single System ERP Solution


ERP software is meant to be an application where information is shared freely between all departments of an organization. While the idea is that an ERP system creates one central location for all information, the reality is that multiple systems bolted together in an integrated system often creates multiple silos of information. This paper describes the benefits of a single system ERP.

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The Quadstone System


Quadstone sells three products components within the Quadstone System: Decisionhouse, Transactionhouse, and Actionhouse. Decisionhouse is the flagship product—it combines customer data discovery with automated predictive modeling. Transactionhouse is used to gather data from various sources (relational databases, operational data stores, log, and flat files) into the Quadstone System and perform the necessary data transformations in order to create a single customer view. Actionhouse is used to allow the reuse of the results of the analytical process (selections, rules, models, scores) within operational enviornments such as marketing automation packages, call center systems or ecommerce systems.  

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