Many large organizations are struggling to manage all their software systems—let alone the different software versions across departments. In his article, TEC principal analyst P.J. Jakovljevic discusses how SAP Solution Manager, a unique offering for centralized support and system management, covers all aspects of system deployment, operations, and continuous improvement, to ease customer pain with their complex IT environment.
support teams (e.g., in ticketing and root cause analysis), and IT management (with dashboards). The latest NetWeaver release (SolMan is one component of NetWeaver after all) can handle all the different versions of SAP products, given that all these products are now compatible—as long as NetWeaver is the platform. Moreover, the NetWeaver Process Integration ( PI ) component provides communication with non-SAP systems within a diverse system landscape. SAP Standard customers are allowed to use SolMan