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Documents related to » tie in churn and retention metrics to employee compensation packages both sale and service


Service Productization
Your Challenge: Get Decision Makers' Approval for a Service Productization. Specific, Measurable, Achievable, Relevant and Time-Bound. Productization of services is accomplished by associating tangible features with intangible service offerings. Tangible features may take the form of personnel, collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: collateral, methodologies, pricing, facilities, or other attributes. Automation tools like enterprise service automation, database, and project management tools serve as enablers to service productization. By associating tangible features with intangible services, the professional services firm can build client confidence. Service Productization style= border-width:0px; />   comments powered by Disqus Related Topics:   Enterprise Resource Planning (ERP) Related Industries:   Manufacturing,  
5/16/2005 12:00:00 AM

Recession? Steal Market Share by Increasing Customer Service!
Recession? Steal Market Share by Increasing Customer Service!Secure Documents and Other Dynamic System to Use In Your Organization of Steal Market Share by Increasing Customer Service. During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out of the downturn. Find out how to think and act for the long term—and emerge from the current economic stall a winner.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: Recession? Steal Market Share by Increasing Customer Service! Recession? Steal Market Share by Increasing Customer Service! Source: Mindshare Technologies Document Type: White Paper Description: During a recession, don’t follow the cost-cutting crowd. Of course, be frugal, but in areas that don’t touch the customer. Forget what everyone else is doing. Now isn’t the time to follow the masses—now is the time to make difficult decisions that will poise your company for unprecedented growth coming out
8/3/2009 3:20:00 PM

Where Has All the Service Gone?
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility. When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines the lapses and promises in providing service to the end customer.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: industries that imposed embargoes, penalties, and trade restrictions bear testimony to this. Automation and technology challenge rules and create disruption. The industrial revolution changed the demographics of the world—forever. Workers were drawn from their agrarian base to growing cities by the promise of higher wages, shorter hours, and enhanced lifestyle. Waves of technology crashed through the 1900s leaving in their wake further changes. Men moved from smoke stack industries to white-collar
11/2/2004

What Is Software as a Service?
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors. Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has greater interactivity.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: deep and broad functional capabilities). Conversely, with the traditional on premise licensing business models, customers can more feasibly modify their local software application instance to interface with other legacy applications. This was not possible with single instance hosted services. To solve the problem of customizing and integrating to existing legacy applications, SaaS vendors and ASPs have been looking to Web services, but it will be some time before the technology is mature enough to be
3/15/2006

Plateau as a Service for Talent Management » The TEC Blog
allows users to manage securities and customize the software, but also to build extensions to enhance existing functionality. Future plans include an application exchange online marketplace where users can create and share widgets and tools. How is Plateau Talent Management Suite (TMS) Different? The first major thing that differentiates Plateau from other talent management vendors is the fact that it started with LMS, as opposed to other vendors who started with applicant tracking (e.g., Taleo ) or

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: CaaS, compensation, CRM, HCM, hr, iCims, iContent, lms, paas, performance management, Plateau, platform, SaaS, social, SuccessFactors, succession planning, Talent Gateway, talent management, taleo, TMS, web 2.0, XaaS, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
30-07-2010

Enterprise Software Service and Maintenance Alternatives
Traditional license models may be wearing out their welcome for both vendors and customers. A competitive market and a more IT savvy business generation is prompting change, but what alternatives are out there for software service and maintenance?

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: execute a competitive knock-out ; opportunities for follow-on cross- or up-sales; the prestige that the customer might bring if it agrees to become a flagship reference site; the size and longevity of a related services contract; or if the vendor s sales staff desperately need to close the sale at the end of the quarter. But it is not just the desire for a bargain or to best vendors that has forced information technology (IT) buyers to seek discounts. In recent years the IT function has had to be
12/22/2005

Effective Relationships with Service Providers
The decision to use external resources on a project of any size or focus can be a tough one for a company facing the need to look outside its trusted staff to make something happen.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE:
9/23/2005 2:27:00 PM

Vertical Solutions Inc.—All About Field Service: Part Two » The TEC Blog
your guidance/compliance and multiple tiers of workforce management (WFM) work well? KB : We have a customer in the home services business that uses our solutions to manage both its internal call center and its field force—our strength in both guidance and WFM have enabled the company to improve multiple processes. Order intake is a particularly challenging problem for home services firms because the caller—often a homeowner—usually has limited plumbing/electrical knowledge and must describe his or

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: All About Field Service, CRM, customer relationship management, ERP, field service management, fsm, Kris Brannock, vcontactcenter, Vertical Services Platform, Vertical Solutions, vservicemanagement, VSI, vsm, VSP, wfm, workforce management, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
22-08-2013

Service Parts Planning for Maintenance Management » The TEC Blog
minimum and maximum stock quantities, which makes it easier for you to understand which part you need and when. This will allow you to have the parts without investing too much into dormant inventory • It makes collaboration with partners and suppliers easier, which will make it easier for you to order, track, and receive parts on time for the repair. If you do not have control over what you ordered, where and when it will be delivered, it will be impossible for you to plan and execute repairs. • It

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: Baxter, Clockwork Solutions, eam, Inventory, Logility, maintenance, mca solutions, Oracle, planning, SAP, service parts planning, servigistics, spare parts, Syncron, Valogix, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
08-07-2010

Service Excellence and Managed Print Services
Many organizations are turning to managed print services (MPS) and benefitting from greater expertise, lower costs, and reduced IT burden. However, some MPS engagements are falling short in delivering the expected service quality. This white paper shows how by ensuring governance is an essential part of any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship.

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: any MPS contract, both parties can better set appropriate expectations and increase their chances of creating an effective and successful MPS relationship. Service Excellence and Managed Print Services style= border-width:0px; />   comments powered by Disqus Related Topics:   Facilities Management,   Equipment Maintenance,   Field Service Management,   Maintenance,   Project Management,   Business Intelligence (BI),   Business Performance Management (BPM),   Data and Application Distribution,
8/15/2012 9:17:00 AM

ClickSoftware and NetSuite Partner for Cloud Field Service » The TEC Blog
in need of these capabilities in this service economy. On the other hand, ClickSoftware can this way provide a cloud counter-offering to its bullish cloud field service management (FSM) peers TOA Technologies  and ServiceMax . Both of these vendors, especially ServiceMax, have been prominent partners of salesforce.com . In addition, ClickSoftware’s longstanding relationship with SAP has soured a bit as of late after SAP acquired Syclo last year to bolster its already strong mobility offerings that ca

TIE IN CHURN AND RETENTION METRICS TO EMPLOYEE COMPENSATION PACKAGES BOTH SALE AND SERVICE: clicksoftware, ClickSoftware SuiteApp, Cloud, CRM, customer service, field service, fsm, industry watch, mobility, NetSuite, SaaS, SAP, servicemax, SuiteWorld, toa technologies, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-05-2013


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